protected Ticket createTicketForUpdate(Ticket ticket, int operationCode) throws Exception {
Ticket newTicket = (Ticket) ticket.clone();
switch (operationCode) {
case TicketOperation.OPERATIONS_TAKEINCHARGE:
newTicket.setStatus(Ticket.STATES_ASSIGNED);
newTicket.setWttOperator(this.getCurrentUser().getUsername());
break;
case TicketOperation.OPERATIONS_SETASSIGNABLE:
newTicket.setStatus(Ticket.STATES_ASSIGNABLE);
newTicket.setWttOperator(null);
newTicket.setWttRole(this.getRoleName());
break;
case TicketOperation.OPERATIONS_UPDATE:
if (newTicket.getStatus() == Ticket.STATES_OPENED) {
newTicket.setStatus(Ticket.STATES_WORKING);
}
int priority = this.getPriority() != null ? this.getPriority().intValue() : 0;
newTicket.setPriority(priority);
int interventionType =
this.getInterventionType() != null ? this.getInterventionType().intValue() : 0;
newTicket.setOpInterventionType(interventionType);
break;
case TicketOperation.OPERATIONS_CLOSE:
newTicket.setStatus(Ticket.STATES_CLOSED);
newTicket.setClosingDate(new Date());
if (this.getResolved() != null) {
newTicket.setResolved(this.getResolved().booleanValue());
}
newTicket.setWttOperator(null);
break;
case TicketOperation.OPERATIONS_ANSWER:
if (newTicket.getStatus() == Ticket.STATES_OPENED) {
newTicket.setStatus(Ticket.STATES_WORKING);
}
break;
case TicketOperation.OPERATIONS_RELEASE:
newTicket.setStatus(Ticket.STATES_WORKING);
newTicket.setClosingDate(null);
newTicket.setResolved(false);
newTicket.setWttOperator(null);
break;
}
if (this.getPriority() != null) {
newTicket.setPriority(this.getPriority().intValue());
}
return newTicket;
}
