/**
* Handel multipart messages recursive until we find the first text/html message. Or text/plain
* if html is not available.
*
* @param multipart the multipart portion
* @param message the message
* @param builder the email value builder
* @throws MessagingException
* @throws IOException
*/
private void handleMultipart(
Multipart multipart, Message message, ValueBuilder<EmailValue> builder)
throws MessagingException, IOException {
String body = "";
String contentType = cleanContentType(multipart.getContentType());
for (int i = 0, n = multipart.getCount(); i < n; i++) {
BodyPart part = multipart.getBodyPart(i);
String disposition = part.getDisposition();
if ((disposition != null)
&& ((disposition.equalsIgnoreCase(Part.ATTACHMENT)
|| (disposition.equalsIgnoreCase(Part.INLINE))))) {
builder
.prototype()
.attachments()
.get()
.add(createAttachedFileValue(message.getSentDate(), part));
} else {
if (part.isMimeType(Translator.PLAIN)) {
// if contents is multipart mixed concatenate text plain parts
if ("multipart/mixed".equalsIgnoreCase(contentType)) {
body += (String) part.getContent() + "\n\r";
} else {
body = (String) part.getContent();
}
builder.prototype().content().set(body);
builder.prototype().contentType().set(Translator.PLAIN);
} else if (part.isMimeType(Translator.HTML)) {
body = (String) part.getContent();
builder.prototype().contentHtml().set(body);
builder.prototype().contentType().set(Translator.HTML);
} else if (part.isMimeType("image/*")) {
builder
.prototype()
.attachments()
.get()
.add(createAttachedFileValue(message.getSentDate(), part));
} else if (part.getContent() instanceof Multipart) {
handleMultipart((Multipart) part.getContent(), message, builder);
}
}
}
// if contentHtml is not empty set the content type to text/html
if (!Strings.empty(builder.prototype().contentHtml().get())) {
builder.prototype().content().set(builder.prototype().contentHtml().get());
builder.prototype().contentType().set(Translator.HTML);
}
}
/**
* Try to determine what address from the to address list should be used as main TO address for
* the different EmailReceiver's. In case the references header is null we try to find a
* matching email access point.
*
* @param recipients The recipients from the TO address list
* @param references The references header
* @return A hopefully valid email address as a string
*/
private String toaddress(final Address[] recipients, String references) {
String result = "";
// No recipients found return n/a
if (recipients == null || recipients.length == 0) return "n/a";
if (!hasStreamflowReference(references)) {
Organizations.Data organizations =
module
.unitOfWorkFactory()
.currentUnitOfWork()
.get(Organizations.Data.class, OrganizationsEntity.ORGANIZATIONS_ID);
EmailAccessPoints.Data emailAccessPoints =
(EmailAccessPoints.Data) organizations.organization().get();
Iterable<EmailAccessPoint> possibleAccesspoints =
Iterables.filter(
new Specification<EmailAccessPoint>() {
public boolean satisfiedBy(final EmailAccessPoint accessPoint) {
return Iterables.matchesAny(
new Specification<Address>() {
public boolean satisfiedBy(Address address) {
return ((InternetAddress) address)
.getAddress()
.equalsIgnoreCase(accessPoint.getDescription());
}
},
Arrays.asList(recipients));
}
},
emailAccessPoints.emailAccessPoints().toList());
if (Iterables.count(possibleAccesspoints) > 0)
result = Iterables.first(possibleAccesspoints).getDescription();
else result = ((InternetAddress) recipients[0]).getAddress();
} else {
result = ((InternetAddress) recipients[0]).getAddress();
}
return Strings.empty(result) ? "n/a" : result.toLowerCase();
}
public void run() {
Thread.currentThread().setContextClassLoader(getClass().getClassLoader());
if (!circuitBreaker.isOn()) return; // Don't try - circuit breaker is off
boolean expunge = config.configuration().deleteMailOnInboxClose().get();
if (config.configuration().debug().get()) {
logger.info("Checking email");
logger.info("Delete mail on close - " + expunge);
}
Session session = javax.mail.Session.getInstance(props, authenticator);
session.setDebug(config.configuration().debug().get());
Usecase usecase = newUsecase("Receive Mail");
UnitOfWork uow = null;
Store store = null;
Folder inbox = null;
Folder archive = null;
boolean archiveExists = false;
List<Message> copyToArchive = new ArrayList<Message>();
MimeMessage internalMessage = null;
try {
store = session.getStore(url);
store.connect();
inbox = store.getFolder("INBOX");
inbox.open(Folder.READ_WRITE);
javax.mail.Message[] messages = inbox.getMessages();
FetchProfile fp = new FetchProfile();
// fp.add( "In-Reply-To" );
inbox.fetch(messages, fp);
// check if the archive folder is configured and exists
if (!Strings.empty(config.configuration().archiveFolder().get())
&& config.configuration().protocol().get().startsWith("imap")) {
archive = store.getFolder(config.configuration().archiveFolder().get());
// if not exists - create
if (!archive.exists()) {
archive.create(Folder.HOLDS_MESSAGES);
archiveExists = true;
} else {
archiveExists = true;
}
archive.open(Folder.READ_WRITE);
}
for (javax.mail.Message message : messages) {
int tries = 0;
while (tries < 3) {
uow = module.unitOfWorkFactory().newUnitOfWork(usecase);
ValueBuilder<EmailValue> builder =
module.valueBuilderFactory().newValueBuilder(EmailValue.class);
try {
// Force a complete fetch of the message by cloning it to a internal MimeMessage
// to avoid "javax.mail.MessagingException: Unable to load BODYSTRUCTURE" problems
// f.ex. experienced if the message contains a windows .eml file as attachment!
// Beware that all flag and folder operations have to be made on the original message
// and not on the internal one!!
internalMessage = new MimeMessage((MimeMessage) message);
Object content = internalMessage.getContent();
// Get email fields
builder
.prototype()
.from()
.set(((InternetAddress) internalMessage.getFrom()[0]).getAddress());
builder
.prototype()
.fromName()
.set(((InternetAddress) internalMessage.getFrom()[0]).getPersonal());
builder
.prototype()
.subject()
.set(internalMessage.getSubject() == null ? "" : internalMessage.getSubject());
// Get headers
for (Header header :
Iterables.iterable((Enumeration<Header>) internalMessage.getAllHeaders())) {
builder.prototype().headers().get().put(header.getName(), header.getValue());
}
// Get all recipients in order - TO, CC, BCC
// and provide it to the toaddress method to pick the first possible valid adress
builder
.prototype()
.to()
.set(
toaddress(
internalMessage.getAllRecipients(),
builder.prototype().headers().get().get("References")));
builder.prototype().messageId().set(internalMessage.getHeader("Message-ID")[0]);
// Get body and attachments
String body = "";
// set content initially so it never can become null
builder.prototype().content().set(body);
if (content instanceof String) {
body = content.toString();
builder.prototype().content().set(body);
String contentTypeString = cleanContentType(internalMessage.getContentType());
builder.prototype().contentType().set(contentTypeString);
if (Translator.HTML.equalsIgnoreCase(contentTypeString)) {
builder.prototype().contentHtml().set(body);
}
} else if (content instanceof Multipart) {
handleMultipart((Multipart) content, internalMessage, builder);
} else if (content instanceof InputStream) {
content = new MimeMessage(session, (InputStream) content).getContent();
ByteArrayOutputStream baos = new ByteArrayOutputStream();
Inputs.byteBuffer((InputStream) content, 4096).transferTo(Outputs.byteBuffer(baos));
String data = new String(baos.toByteArray(), "UTF-8");
// Unknown content type - abort
// and create failure case
String subj = "Unkonwn content type: " + internalMessage.getSubject();
builder
.prototype()
.subject()
.set(subj.length() > 50 ? subj.substring(0, 50) : subj);
builder.prototype().content().set(body);
builder.prototype().contentType().set(internalMessage.getContentType());
systemDefaults.createCaseOnEmailFailure(builder.newInstance());
copyToArchive.add(message);
if (expunge) message.setFlag(Flags.Flag.DELETED, true);
uow.discard();
tries = 3;
continue;
} else {
// Unknown content type - abort
// and create failure case
String subj = "Unkonwn content type: " + internalMessage.getSubject();
builder
.prototype()
.subject()
.set(subj.length() > 50 ? subj.substring(0, 50) : subj);
builder.prototype().content().set(body);
builder.prototype().contentType().set(internalMessage.getContentType());
systemDefaults.createCaseOnEmailFailure(builder.newInstance());
copyToArchive.add(message);
if (expunge) message.setFlag(Flags.Flag.DELETED, true);
uow.discard();
logger.error(
"Could not parse emails: unknown content type " + content.getClass().getName());
tries = 3;
continue;
}
// make sure mail content fit's into statistic database - truncate on 65.500
// characters.
if (builder.prototype().content().get().length() > 65000) {
builder
.prototype()
.content()
.set(builder.prototype().content().get().substring(0, 65000));
}
// try to reveal if it is a smpt error we are looking at
// X-Failed-Recipients is returned by Gmail
// X-FC-MachineGenerated is returned by FirstClass
// Exchange is following RFC 6522 - The Multipart/Report Media Type for
// the Reporting of Mail System Administrative Messages
boolean isSmtpErrorReport =
!Strings.empty(builder.prototype().headers().get().get("X-Failed-Recipients"))
|| (!Strings.empty(
builder.prototype().headers().get().get("X-FC-MachineGenerated"))
&& "true"
.equals(
builder.prototype().headers().get().get("X-FC-MachineGenerated")))
|| !Strings.empty(
new ContentType(builder.prototype().headers().get().get("Content-Type"))
.getParameter("report-type"));
if (isSmtpErrorReport) {
// This is a mail bounce due to SMTP error - create support case.
String subj = "Undeliverable mail: " + builder.prototype().subject().get();
builder
.prototype()
.subject()
.set(subj.length() > 50 ? subj.substring(0, 50) : subj);
systemDefaults.createCaseOnEmailFailure(builder.newInstance());
copyToArchive.add(message);
if (expunge) message.setFlag(Flags.Flag.DELETED, true);
uow.discard();
logger.error("Received a mail bounce reply: " + body);
tries = 3;
continue;
}
if (builder.prototype().to().get().equals("n/a")) {
// This is a mail has no to address - create support case.
String subj = "No TO address: " + builder.prototype().subject().get();
builder
.prototype()
.subject()
.set(subj.length() > 50 ? subj.substring(0, 50) : subj);
systemDefaults.createCaseOnEmailFailure(builder.newInstance());
copyToArchive.add(message);
if (expunge) message.setFlag(Flags.Flag.DELETED, true);
uow.discard();
logger.error("Received a mail without TO address: " + body);
tries = 3;
continue;
}
mailReceiver.receivedEmail(null, builder.newInstance());
try {
logger.debug("This is try " + tries);
uow.complete();
tries = 3;
} catch (ConcurrentEntityModificationException ceme) {
if (tries < 2) {
logger.debug("Encountered ConcurrentEntityModificationException - try again ");
// discard uow and try again
uow.discard();
tries++;
continue;
} else {
logger.debug("Rethrowing ConcurrentEntityModification.Exception");
tries++;
throw ceme;
}
}
copyToArchive.add(message);
// remove mail on success if expunge is true
if (expunge) message.setFlag(Flags.Flag.DELETED, true);
} catch (Throwable e) {
String subj = "Unknown error: " + internalMessage.getSubject();
builder.prototype().subject().set(subj.length() > 50 ? subj.substring(0, 50) : subj);
StringBuilder content = new StringBuilder();
content.append("Error Message: " + e.getMessage());
content.append("\n\rStackTrace:\n\r");
for (StackTraceElement trace : Arrays.asList(e.getStackTrace())) {
content.append(trace.toString() + "\n\r");
}
builder.prototype().content().set(content.toString());
// since we create the content of the message our self it's ok to set content type
// always to text/plain
builder.prototype().contentType().set("text/plain");
// Make sure to address has some value before vi create a case!!
if (builder.prototype().to().get() == null) {
builder.prototype().to().set("n/a");
}
systemDefaults.createCaseOnEmailFailure(builder.newInstance());
copyToArchive.add(message);
if (expunge) message.setFlag(Flags.Flag.DELETED, true);
uow.discard();
logger.error("Could not parse emails", e);
tries = 3;
}
}
}
// copy message to archive if archive exists
if (archiveExists) {
inbox.copyMessages(copyToArchive.toArray(new Message[0]), archive);
archive.close(false);
}
inbox.close(config.configuration().deleteMailOnInboxClose().get());
store.close();
if (config.configuration().debug().get()) {
logger.info("Checked email");
}
circuitBreaker.success();
} catch (Throwable e) {
logger.error("Error in mail receiver: ", e);
circuitBreaker.throwable(e);
try {
if (inbox != null && inbox.isOpen()) inbox.close(false);
if (store != null && store.isConnected()) store.close();
} catch (Throwable e1) {
logger.error("Could not close inbox", e1);
}
}
}
public void receivedEmail(ApplicationEvent event, EmailValue email) {
UnitOfWork uow =
module
.unitOfWorkFactory()
.newUnitOfWork(UsecaseBuilder.newUsecase("Receive email in conversation"));
try {
String references = email.headers().get().get("References");
if (hasStreamflowReference(references)) {
// This is a response - handle it!
List<String> refs =
(List<String>)
Iterables.addAll(
(Collection<String>) new ArrayList<String>(),
Iterables.iterable(references.split("[ \r\n\t]")));
// Hotmail handles refs a bit differently...
String hotmailRefs =
Iterables.first(
Iterables.filter(
new Specification<String>() {
public boolean satisfiedBy(String item) {
return item.contains(",") && item.endsWith("@Streamflow>");
}
},
refs));
String lastRef = null;
if (!Strings.empty(hotmailRefs)) {
lastRef = hotmailRefs.split(",")[1];
} else {
Collections.reverse(refs);
Iterable<String> filter =
Iterables.filter(
new Specification<String>() {
public boolean satisfiedBy(String item) {
return item.endsWith("@Streamflow>");
}
},
refs);
lastRef = Iterables.first(filter);
}
if (lastRef == null) {
ValueBuilder<EmailValue> builder =
module
.valueBuilderFactory()
.newValueBuilder(EmailValue.class)
.withPrototype(email);
String subj = "Msg Ref missing: " + builder.prototype().subject().get();
builder.prototype().subject().set(subj.length() > 50 ? subj.substring(0, 50) : subj);
systemDefaults.createCaseOnEmailFailure(builder.newInstance());
logger.error("Could not find message reference in email header:" + lastRef);
uow.discard();
return;
}
Matcher matcher = Pattern.compile("<([^/]*)/([^@]*)@[^>]*>").matcher(lastRef);
if (matcher.find()) {
String conversationId = matcher.group(1);
String participantId = URLDecoder.decode(matcher.group(2), "UTF-8");
if (!"".equals(conversationId) && !"".equals(participantId)) {
ConversationParticipant from =
uow.get(ConversationParticipant.class, participantId);
Conversation conversation = uow.get(Conversation.class, conversationId);
CaseEntity caze = (CaseEntity) conversation.conversationOwner().get();
String content = email.content().get();
// If we have an assignee, ensure it is a member of the conversation first
if (caze.isAssigned()) {
if (!conversation.isParticipant(
(ConversationParticipant) caze.assignedTo().get()))
conversation.addParticipant((ConversationParticipant) caze.assignedTo().get());
}
// Create a new role map and fill it with relevant objects
if (RoleMap.current() == null) RoleMap.newCurrentRoleMap();
RoleMap.current().set(from, ConversationParticipant.class);
RoleMap.current().set(caze, CaseLoggable.Data.class);
RoleMap.current().set(caze, Case.class);
Message message = null;
if (Translator.HTML.equalsIgnoreCase(email.contentType().get())) {
message =
conversation.createMessage(email.contentHtml().get(), MessageType.HTML, from);
} else {
message =
conversation.createMessage(email.content().get(), MessageType.PLAIN, from);
}
// Create attachments
for (AttachedFileValue attachedFileValue : email.attachments().get()) {
if (!(attachedFileValue.mimeType().get().contains("text/x-vcard")
|| attachedFileValue.mimeType().get().contains("text/directory"))) {
Attachment attachment = message.createAttachment(attachedFileValue.uri().get());
attachment.changeDescription("New Attachment");
attachment.changeName(attachedFileValue.name().get());
attachment.changeMimeType(attachedFileValue.mimeType().get());
attachment.changeModificationDate(attachedFileValue.modificationDate().get());
attachment.changeSize(attachedFileValue.size().get());
attachment.changeUri(attachedFileValue.uri().get());
}
}
try {
if (caze.isStatus(CaseStates.CLOSED)) {
RoleMap.newCurrentRoleMap();
RoleMap.current().set(caze);
if (caze.assignedTo().get() != null) {
RoleMap.current().set(caze.assignedTo().get());
} else {
RoleMap.current()
.set(uow.get(UserEntity.class, UserEntity.ADMINISTRATOR_USERNAME));
}
CaseCommandsContext caseCommands =
module.transientBuilderFactory().newTransient(CaseCommandsContext.class);
caseCommands.reopen();
caseCommands.unassign();
RoleMap.clearCurrentRoleMap();
}
} catch (Throwable e) {
ValueBuilder<EmailValue> builder =
module
.valueBuilderFactory()
.newValueBuilder(EmailValue.class)
.withPrototype(email);
String subj = "Create Case failed: " + builder.prototype().subject().get();
builder
.prototype()
.subject()
.set(subj.length() > 50 ? subj.substring(0, 50) : subj);
systemDefaults.createCaseOnEmailFailure(builder.newInstance());
// throw new IllegalStateException("Could not open case through new message.", e);
}
}
}
}
uow.complete();
} catch (Exception ex) {
ValueBuilder<EmailValue> builder =
module.valueBuilderFactory().newValueBuilder(EmailValue.class).withPrototype(email);
String subj = "Conversation Response Error: " + builder.prototype().subject().get();
builder.prototype().subject().set(subj.length() > 50 ? subj.substring(0, 50) : subj);
StringBuilder content = new StringBuilder();
content.append("Error Message: " + ex.getMessage());
content.append("\n\rStackTrace:\n\r");
for (StackTraceElement trace : Arrays.asList(ex.getStackTrace())) {
content.append(trace.toString() + "\n\r");
}
builder.prototype().content().set(content.toString());
// since we create the content of the message our self it's ok to set content type always
// to text/plain
builder.prototype().contentType().set("text/plain");
// Make sure to address has some value before vi create a case!!
if (builder.prototype().to().get() == null) {
builder.prototype().to().set("n/a");
}
systemDefaults.createCaseOnEmailFailure(builder.newInstance());
uow.discard();
// throw new ApplicationEventReplayException(event, ex);
}
}
