public static void makeACommentInConversation(String body, String intercomID) {
Admin admin = new Admin().setId(supportID);
AdminReply adminReply = new AdminReply(admin);
adminReply.setBody(body);
Conversation.reply(intercomID, adminReply);
}
public static void makeANoteInConversation(String body, String intercomID, String userID) {
Admin admin = new Admin().setId(userID != null ? userID : supportID);
AdminReply adminReply = new AdminReply(admin);
adminReply.setMessageType("note");
adminReply.setBody(body);
Conversation.reply(intercomID, adminReply);
}