public static void makeACommentInConversation(String body, String intercomID) {
    Admin admin = new Admin().setId(supportID);
    AdminReply adminReply = new AdminReply(admin);
    adminReply.setBody(body);

    Conversation.reply(intercomID, adminReply);
  }
  public static void makeANoteInConversation(String body, String intercomID, String userID) {
    Admin admin = new Admin().setId(userID != null ? userID : supportID);
    AdminReply adminReply = new AdminReply(admin);
    adminReply.setMessageType("note");
    adminReply.setBody(body);

    Conversation.reply(intercomID, adminReply);
  }
  public static Conversation findConversationByID(String id) {
    final Conversation conversation = Conversation.find(id);

    return conversation;
  }