private MetadataRestInfo addQueueGroups(
List<OpenAcdQueueGroupRestInfoFull> queueGroupsRestInfo,
List<OpenAcdQueueGroup> queueGroups) {
List<OpenAcdSkillRestInfo> skillsRestInfo;
List<OpenAcdAgentGroupRestInfo> agentGroupRestInfo;
List<OpenAcdRecipeStepRestInfo> recipeStepRestInfo;
// determine pagination
PaginationInfo paginationInfo = RestUtilities.calculatePagination(m_form, queueGroups.size());
// create list of group restinfos
for (int index = paginationInfo.startIndex; index <= paginationInfo.endIndex; index++) {
OpenAcdQueueGroup queueGroup = queueGroups.get(index);
skillsRestInfo = createSkillsRestInfo(queueGroup.getSkills());
agentGroupRestInfo = createAgentGroupsRestInfo(queueGroup);
recipeStepRestInfo = createRecipeStepsRestInfo(queueGroup);
OpenAcdQueueGroupRestInfoFull queueGroupRestInfo =
new OpenAcdQueueGroupRestInfoFull(
queueGroup, skillsRestInfo, agentGroupRestInfo, recipeStepRestInfo);
queueGroupsRestInfo.add(queueGroupRestInfo);
}
// create metadata about agent groups
MetadataRestInfo metadata = new MetadataRestInfo(paginationInfo);
return metadata;
}
private OpenAcdQueueGroupRestInfoFull createQueueGroupRestInfo(int id) throws ResourceException {
OpenAcdQueueGroupRestInfoFull queueGroupRestInfo;
List<OpenAcdSkillRestInfo> skillsRestInfo;
List<OpenAcdAgentGroupRestInfo> agentGroupRestInfo;
List<OpenAcdRecipeStepRestInfo> recipeStepRestInfo;
OpenAcdQueueGroup queueGroup = m_openAcdContext.getQueueGroupById(id);
skillsRestInfo = createSkillsRestInfo(queueGroup.getSkills());
agentGroupRestInfo = createAgentGroupsRestInfo(queueGroup);
recipeStepRestInfo = createRecipeStepsRestInfo(queueGroup);
queueGroupRestInfo =
new OpenAcdQueueGroupRestInfoFull(
queueGroup, skillsRestInfo, agentGroupRestInfo, recipeStepRestInfo);
return queueGroupRestInfo;
}
private void addLists(
OpenAcdQueueGroup queueGroup, OpenAcdQueueGroupRestInfoFull queueGroupRestInfo) {
// remove all skills
queueGroup.getSkills().clear();
// set skills
OpenAcdSkill skill;
List<OpenAcdSkillRestInfo> skillsRestInfo = queueGroupRestInfo.getSkills();
for (OpenAcdSkillRestInfo skillRestInfo : skillsRestInfo) {
skill = m_openAcdContext.getSkillById(skillRestInfo.getId());
queueGroup.addSkill(skill);
}
// remove all agent groups
queueGroup.getAgentGroups().clear();
// set agent groups
OpenAcdAgentGroup agentGroup;
List<OpenAcdAgentGroupRestInfo> agentGroupsRestInfo = queueGroupRestInfo.getAgentGroups();
for (OpenAcdAgentGroupRestInfo agentGroupRestInfo : agentGroupsRestInfo) {
agentGroup = m_openAcdContext.getAgentGroupById(agentGroupRestInfo.getId());
queueGroup.addAgentGroup(agentGroup);
}
// remove all current steps
queueGroup.getSteps().clear();
// set steps
OpenAcdRecipeStep step;
OpenAcdRecipeCondition condition;
OpenAcdRecipeAction action;
OpenAcdRecipeActionRestInfo actionRestInfo;
List<OpenAcdRecipeStepRestInfo> recipeStepsRestInfo = queueGroupRestInfo.getSteps();
for (OpenAcdRecipeStepRestInfo recipeStepRestInfo : recipeStepsRestInfo) {
step = new OpenAcdRecipeStep();
step.setFrequency(recipeStepRestInfo.getFrequency());
// add conditions
step.getConditions().clear();
for (OpenAcdRecipeConditionRestInfo recipeConditionRestInfo :
recipeStepRestInfo.getConditions()) {
condition = new OpenAcdRecipeCondition();
condition.setCondition(recipeConditionRestInfo.getCondition());
condition.setRelation(recipeConditionRestInfo.getRelation());
condition.setValueCondition(recipeConditionRestInfo.getValueCondition());
step.addCondition(condition);
}
// add action
action = new OpenAcdRecipeAction();
actionRestInfo = recipeStepRestInfo.getAction();
action.setAction(actionRestInfo.getAction());
action.setActionValue(actionRestInfo.getActionValue());
// set action skills (separate from skills assigned to queue
for (OpenAcdSkillRestInfo skillRestInfo : actionRestInfo.getSkills()) {
skill = m_openAcdContext.getSkillById(skillRestInfo.getId());
action.addSkill(skill);
}
step.setAction(action);
queueGroup.addStep(step);
}
}