/** ************* Ticket Operations ***************** */ @Override public int createTicket(Ticket ticket) { validateTicket(ticket); if (ticket.getStatus() == null || ticket.getStatus() != TicketStatus.OPEN) ticket.setStatus(TicketStatus.OPEN); if (ticket.getCreator() == null) ticket.setCreator(userManager.getLoggedInUser()); ticket.setCreatedDate(new Timestamp(System.currentTimeMillis())); int id = (Integer) getHibernateTemplate().save(ticket); return id; }