/** 给用户发送客服消息。 */
private static void preSentMsg(WcEvent event, SentMsg sentMsg, String tenantId) {
switch (WcMaterialType.get(event.getStr("reply_type"))) {
// 文字
case TEXT:
sentMsg.setContent(event.getStr("content"));
break;
// 图文,若果是图文就直接发送，jfianl 发送的
case NEWS:
List<NewsArticle> list = NewsArticleService.getArticles(event.getInt("content"));
NewsMsg newsMsg = (NewsMsg) sentMsg;
String domain = WcCache.getWxBase(tenantId).getDomain();
for (NewsArticle detail : list) {
newsMsg.addNews(
detail.getStr("title"),
detail.getStr("digest"),
detail.getStr("cover_pic_url"),
domain.concat("/msg/index?newsId=") + detail.getInt("id"));
}
break;
default:
}
}
/** 被动回复（暂时只支持文本Key） */
public static SentMsg getSentMsg(ReceivedMsg msg, String tenantId, WcEventType type) {
WcEvent response = null;
if (msg instanceof NormalMsg) {
String content = ((NormalMsg) msg).getContent();
response = WcEventService.getEventByContentKey(tenantId, type, content);
} else {
response = WcEventService.getEventByEventType(tenantId, type);
}
// 如果根据关键字没有匹配上的话就获取该广场默认的回复事件
if (response == null) {
response = WcEventService.getDefaultMsg(tenantId);
}
SentMsg sentMsg = null;
if (response == null) {
sentMsg = new SentMsg(msg);
sentMsg.setContent(defaultOutMsg);
} else {
MsgType msgType =
MsgType.get(WcMaterialType.get(response.getStr("reply_type")).name().toLowerCase());
sentMsg = MsgSentBuilder.getSentMsg(msg, msgType);
preSentMsg(response, sentMsg, tenantId);
}
return sentMsg;
}