@Override
protected boolean isAccessAllowed(Ticket ticket) {
UserDetails currentUser = this.getCurrentUser();
boolean allowed = false;
int status = ticket.getStatus();
if (this.getAuthorizationManager()
.isAuthOnPermission(currentUser, JpWttSystemConstants.WTT_ADMIN_PERMISSION)
|| (Ticket.STATES_ASSIGNABLE == status && this.userHasRole(ticket.getWttRole()))
|| Ticket.STATES_ASSIGNED == status
&& currentUser.getUsername().equals(ticket.getWttOperator())) {
allowed = true;
}
return allowed;
}
protected boolean validateAnswerParams(Ticket ticket) {
boolean allowed = false;
String email = ticket.getEmail();
String message = this.getMessage();
if (null == email || email.length() == 0) {
this.addActionError(this.getText("Errors.ticketAnswer.mailNotFound"));
} else if (message == null || message.length() == 0) {
this.addFieldError(
"message",
this.getText("required", new String[] {"message"})); // TODO verificare parametro
} else {
allowed = true;
}
return allowed;
}
public boolean isOperationAllowed(Ticket ticket, int operationCode) {
boolean allowed = false;
int status = ticket.getStatus();
String operator = ticket.getWttOperator();
UserDetails currentUser = this.getCurrentUser();
boolean isAdmin =
this.getAuthorizationManager()
.isAuthOnPermission(currentUser, JpWttSystemConstants.WTT_ADMIN_PERMISSION);
switch (operationCode) {
case TicketOperation.OPERATIONS_SETASSIGNABLE:
if (isAdmin && (Ticket.STATES_OPENED == status || Ticket.STATES_WORKING == status)) {
allowed = true;
}
break;
case TicketOperation.OPERATIONS_TAKEINCHARGE:
if ((isAdmin && (Ticket.STATES_OPENED == status || Ticket.STATES_WORKING == status))
|| (Ticket.STATES_ASSIGNABLE == status && this.userHasRole(ticket.getWttRole()))) {
allowed = true;
}
break;
case TicketOperation.OPERATIONS_ANSWER:
case TicketOperation.OPERATIONS_UPDATE:
case TicketOperation.OPERATIONS_CLOSE:
if (Ticket.STATES_ASSIGNED == status && currentUser.getUsername().equals(operator)) {
allowed = true;
}
break;
case TicketOperation.OPERATIONS_RELEASE:
if ((isAdmin && (Ticket.STATES_ASSIGNABLE == status || Ticket.STATES_ASSIGNED == status))
|| (Ticket.STATES_ASSIGNED == status && currentUser.getUsername().equals(operator))) {
allowed = true;
}
break;
}
return allowed;
}
protected Ticket createTicketForUpdate(Ticket ticket, int operationCode) throws Exception {
Ticket newTicket = (Ticket) ticket.clone();
switch (operationCode) {
case TicketOperation.OPERATIONS_TAKEINCHARGE:
newTicket.setStatus(Ticket.STATES_ASSIGNED);
newTicket.setWttOperator(this.getCurrentUser().getUsername());
break;
case TicketOperation.OPERATIONS_SETASSIGNABLE:
newTicket.setStatus(Ticket.STATES_ASSIGNABLE);
newTicket.setWttOperator(null);
newTicket.setWttRole(this.getRoleName());
break;
case TicketOperation.OPERATIONS_UPDATE:
if (newTicket.getStatus() == Ticket.STATES_OPENED) {
newTicket.setStatus(Ticket.STATES_WORKING);
}
int priority = this.getPriority() != null ? this.getPriority().intValue() : 0;
newTicket.setPriority(priority);
int interventionType =
this.getInterventionType() != null ? this.getInterventionType().intValue() : 0;
newTicket.setOpInterventionType(interventionType);
break;
case TicketOperation.OPERATIONS_CLOSE:
newTicket.setStatus(Ticket.STATES_CLOSED);
newTicket.setClosingDate(new Date());
if (this.getResolved() != null) {
newTicket.setResolved(this.getResolved().booleanValue());
}
newTicket.setWttOperator(null);
break;
case TicketOperation.OPERATIONS_ANSWER:
if (newTicket.getStatus() == Ticket.STATES_OPENED) {
newTicket.setStatus(Ticket.STATES_WORKING);
}
break;
case TicketOperation.OPERATIONS_RELEASE:
newTicket.setStatus(Ticket.STATES_WORKING);
newTicket.setClosingDate(null);
newTicket.setResolved(false);
newTicket.setWttOperator(null);
break;
}
if (this.getPriority() != null) {
newTicket.setPriority(this.getPriority().intValue());
}
return newTicket;
}
