/**
* Change state if connected call was terminated.
*
* @param event
*/
void handleAgentCompleteEvent(AgentCompleteEvent event) {
AsteriskAgentImpl agent = getAgentByAgentId(event.getChannel());
if (agent == null) {
logger.error("Ignored AgentCompleteEvent for unknown agent " + event.getChannel());
return;
}
agent.updateState(AgentState.AGENT_IDLE);
}
/**
* On AgentsEvent create a new Agent.
*
* @param event generated by Asterisk server.
*/
void handleAgentsEvent(AgentsEvent event) {
AsteriskAgentImpl agent =
new AsteriskAgentImpl(
server,
event.getName(),
"Agent/" + event.getAgent(),
AgentState.valueOf(event.getStatus()));
logger.info("Adding agent " + agent.getName() + "(" + agent.getAgentId() + ")");
addAgent(agent);
}
/**
* Change state if agent logs out.
*
* @param event
*/
void handleAgentCallbackLogoffEvent(AgentCallbackLogoffEvent event) {
AsteriskAgentImpl agent = getAgentByAgentId("Agent/" + event.getAgent());
if (agent == null) {
logger.error(
"Ignored AgentCallbackLogoffEvent for unknown agent "
+ event.getAgent()
+ ". Agents: "
+ agents.values().toString());
return;
}
agent.updateState(AgentState.AGENT_LOGGEDOFF);
}
/**
* Change state if agent logs in.
*
* @param event
*/
void handleAgentLoginEvent(AgentLoginEvent event) {
AsteriskAgentImpl agent = getAgentByAgentId("Agent/" + event.getAgent());
if (agent == null) {
synchronized (agents) {
logger.error(
"Ignored AgentLoginEvent for unknown agent "
+ event.getAgent()
+ ". Agents: "
+ agents.values().toString());
}
return;
}
agent.updateState(AgentState.AGENT_IDLE);
}
/**
* Set state of agent.
*
* @param agent
*/
private void updateAgentState(AsteriskAgentImpl agent, AgentState newState) {
logger.info("Set state of agent " + agent.getAgentId() + " to " + newState);
synchronized (agent) {
agent.updateState(newState);
}
}
/**
* Add a new agent to the manager.
*
* @param agent agent to add.
*/
private void addAgent(AsteriskAgentImpl agent) {
synchronized (agents) {
agents.put(agent.getAgentId(), agent);
}
server.fireNewAgent(agent);
}
