public void customizeNotification(CustomerInquiry customerInquiry, String amount, String unit) {
   int span = Integer.valueOf(amount);
   if (unit.equalsIgnoreCase("days")) {
     span = Integer.valueOf(amount) * 24;
   }
   CustomerInquiry ci =
       getCustomerInquiry(
           customerInquiry.getCustomer().getName(),
           customerInquiry.getInquiry().getType(),
           customerInquiry.getSubject(),
           customerInquiry.getResponse());
   ci.setNotificationSpan(span);
   entityManager.persist(ci);
   entityManager.flush();
 }