private void addLists(OpenAcdAgent agent, OpenAcdAgentRestInfoFull agentRestInfo) {
Set<OpenAcdSkill> skills = new LinkedHashSet<OpenAcdSkill>();
List<OpenAcdSkillRestInfo> skillsRestInfo = agentRestInfo.getSkills();
for (OpenAcdSkillRestInfo skillRestInfo : skillsRestInfo) {
skills.add(m_openAcdContext.getSkillById(skillRestInfo.getId()));
}
Set<OpenAcdQueue> queues = new LinkedHashSet<OpenAcdQueue>();
List<OpenAcdQueueRestInfo> queuesRestInfo = agentRestInfo.getQueues();
for (OpenAcdQueueRestInfo queueRestInfo : queuesRestInfo) {
queues.add(m_openAcdContext.getQueueById(queueRestInfo.getId()));
}
Set<OpenAcdClient> clients = new LinkedHashSet<OpenAcdClient>();
List<OpenAcdClientRestInfo> clientsRestInfo = agentRestInfo.getClients();
for (OpenAcdClientRestInfo clientRestInfo : clientsRestInfo) {
clients.add(m_openAcdContext.getClientById(clientRestInfo.getId()));
}
agent.setSkills(skills);
agent.setQueues(queues);
agent.setClients(clients);
}
private OpenAcdAgentGroup getAgentGroup(OpenAcdAgentRestInfoFull agentRestInfo) {
OpenAcdAgentGroup agentGroup;
int groupId = 0;
groupId = agentRestInfo.getGroupId();
agentGroup = m_openAcdContext.getAgentGroupById(groupId);
return agentGroup;
}
private void updateAgent(OpenAcdAgent agent, OpenAcdAgentRestInfoFull agentRestInfo)
throws ResourceException {
OpenAcdAgentGroup agentGroup;
agentGroup = getAgentGroup(agentRestInfo);
agent.setGroup(agentGroup);
agent.setSecurity(agentRestInfo.getSecurity());
addLists(agent, agentRestInfo);
}
private OpenAcdAgent createOpenAcdAgent(OpenAcdAgentRestInfoFull agentRestInfo)
throws ResourceException {
OpenAcdAgent agent = new OpenAcdAgent();
OpenAcdAgent duplicateAgent = null;
User user;
// set associated user
user = m_coreContext.getUser(agentRestInfo.getUserId());
// check if user is already assigned as agent
duplicateAgent = m_openAcdContext.getAgentByUser(user);
if (duplicateAgent != null) {
throw new ResourceException(
Status.CLIENT_ERROR_BAD_REQUEST, "User " + user.getId() + " already assigned as agent.");
}
agent.setUser(user);
updateAgent(agent, agentRestInfo);
return agent;
}
