/**
* Manages all events related to agents on Asterisk server. For correct work ensure enabled
* AgentCalledEvents. You have to set <code>eventwhencalled = yes</code> in <code>queues.conf</code>
* .
*
* @author <a href="mailto:patrick.breucking{@nospam}gonicus.de">Patrick Breucking</a>
* @version $Id$
* @since 0.3.1
*/
public class AgentManager {
private final Log logger = LogFactory.getLog(this.getClass());
private final AsteriskServerImpl server;
/** A Map of agents by thier agentId. */
private final Map<String, AsteriskAgentImpl> agents;
/**
* A Map of agent in state RINGING by the caller id. Needed to return agent into idle state, if
* call was not conneted.
*/
private final Map<String, AsteriskAgentImpl> ringingAgents;
AgentManager(AsteriskServerImpl asteriskServerImpl) {
this.server = asteriskServerImpl;
agents = new HashMap<String, AsteriskAgentImpl>();
ringingAgents = new HashMap<String, AsteriskAgentImpl>();
}
/**
* Retrieves all agents registered at Asterisk server by sending an AgentsAction.
*
* @throws ManagerCommunicationException if communication with Asterisk server fails.
*/
void initialize() throws ManagerCommunicationException {
ResponseEvents re;
re = server.sendEventGeneratingAction(new AgentsAction());
for (ManagerEvent event : re.getEvents()) {
if (event instanceof AgentsEvent) {
logger.info(event);
handleAgentsEvent((AgentsEvent) event);
}
}
}
void disconnected() {
synchronized (agents) {
agents.clear();
}
}
/**
* On AgentsEvent create a new Agent.
*
* @param event generated by Asterisk server.
*/
void handleAgentsEvent(AgentsEvent event) {
AsteriskAgentImpl agent =
new AsteriskAgentImpl(
server,
event.getName(),
"Agent/" + event.getAgent(),
AgentState.valueOf(event.getStatus()));
logger.info("Adding agent " + agent.getName() + "(" + agent.getAgentId() + ")");
addAgent(agent);
}
/**
* Add a new agent to the manager.
*
* @param agent agent to add.
*/
private void addAgent(AsteriskAgentImpl agent) {
synchronized (agents) {
agents.put(agent.getAgentId(), agent);
}
server.fireNewAgent(agent);
}
/**
* Return the requested agent.
*
* @param agentId identifier for agent
* @return the requested agent
*/
AsteriskAgentImpl getAgentByAgentId(String agentId) {
synchronized (agents) {
return agents.get(agentId);
}
}
/**
* Update state if agent was called.
*
* @param event
*/
void handleAgentCalledEvent(AgentCalledEvent event) {
AsteriskAgentImpl agent = getAgentByAgentId(event.getAgentCalled());
if (agent == null) {
logger.error("Ignored AgentCalledEvent for unknown agent " + event.getAgentCalled());
return;
}
updateRingingAgents(event.getChannelCalling(), agent);
updateAgentState(agent, AgentState.AGENT_RINGING);
}
/**
* Set state of agent.
*
* @param agent
*/
private void updateAgentState(AsteriskAgentImpl agent, AgentState newState) {
logger.info("Set state of agent " + agent.getAgentId() + " to " + newState);
synchronized (agent) {
agent.updateState(newState);
}
}
/**
* Updates state of agent, if the call in a queue was redirect to the next agent because the
* ringed agent doesn't answer the call. After reset state, put the next agent in charge.
*
* @param channelCalling
* @param agent
*/
private void updateRingingAgents(String channelCalling, AsteriskAgentImpl agent) {
synchronized (ringingAgents) {
if (ringingAgents.containsKey(channelCalling)) {
updateAgentState(ringingAgents.get(channelCalling), AgentState.AGENT_IDLE);
}
ringingAgents.put(channelCalling, agent);
}
}
/**
* Update state if agent was connected to channel.
*
* @param event
*/
void handleAgentConnectEvent(AgentConnectEvent event) {
AsteriskAgentImpl agent = getAgentByAgentId(event.getChannel());
if (agent == null) {
logger.error("Ignored AgentConnectEvent for unknown agent " + event.getChannel());
return;
}
agent.updateState(AgentState.AGENT_ONCALL);
}
/**
* Change state if agent logs in.
*
* @param event
*/
void handleAgentLoginEvent(AgentLoginEvent event) {
AsteriskAgentImpl agent = getAgentByAgentId("Agent/" + event.getAgent());
if (agent == null) {
synchronized (agents) {
logger.error(
"Ignored AgentLoginEvent for unknown agent "
+ event.getAgent()
+ ". Agents: "
+ agents.values().toString());
}
return;
}
agent.updateState(AgentState.AGENT_IDLE);
}
/**
* Change state if agent logs out.
*
* @param event
*/
void handleAgentLogoffEvent(AgentLogoffEvent event) {
AsteriskAgentImpl agent = getAgentByAgentId("Agent/" + event.getAgent());
if (agent == null) {
logger.error(
"Ignored AgentLogoffEvent for unknown agent "
+ event.getAgent()
+ ". Agents: "
+ agents.values().toString());
return;
}
agent.updateState(AgentState.AGENT_LOGGEDOFF);
}
/**
* Change state if agent logs in.
*
* @param event
*/
void handleAgentCallbackLoginEvent(AgentCallbackLoginEvent event) {
AsteriskAgentImpl agent = getAgentByAgentId("Agent/" + event.getAgent());
if (agent == null) {
synchronized (agents) {
logger.error(
"Ignored AgentCallbackLoginEvent for unknown agent "
+ event.getAgent()
+ ". Agents: "
+ agents.values().toString());
}
return;
}
agent.updateState(AgentState.AGENT_IDLE);
}
/**
* Change state if agent logs out.
*
* @param event
*/
void handleAgentCallbackLogoffEvent(AgentCallbackLogoffEvent event) {
AsteriskAgentImpl agent = getAgentByAgentId("Agent/" + event.getAgent());
if (agent == null) {
logger.error(
"Ignored AgentCallbackLogoffEvent for unknown agent "
+ event.getAgent()
+ ". Agents: "
+ agents.values().toString());
return;
}
agent.updateState(AgentState.AGENT_LOGGEDOFF);
}
/**
* Return all agents registered at Asterisk server.
*
* @return a collection of all agents.
*/
Collection<AsteriskAgent> getAgents() {
Collection<AsteriskAgent> copy;
synchronized (agents) {
copy = new ArrayList<AsteriskAgent>(agents.values());
}
return copy;
}
/**
* Change state if connected call was terminated.
*
* @param event
*/
void handleAgentCompleteEvent(AgentCompleteEvent event) {
AsteriskAgentImpl agent = getAgentByAgentId(event.getChannel());
if (agent == null) {
logger.error("Ignored AgentCompleteEvent for unknown agent " + event.getChannel());
return;
}
agent.updateState(AgentState.AGENT_IDLE);
}
}
/**
* Abstract base class for FastAGI and AsyncAGI servers.
*
* @since 1.0.0
*/
public abstract class AbstractAgiServer {
private final Log logger = LogFactory.getLog(getClass());
/** The default thread pool size. */
private static final int DEFAULT_POOL_SIZE = 10;
/** The default thread pool size. */
private static final int DEFAULT_MAXIMUM_POOL_SIZE = 100;
/** The minimum number of worker threads in the thread pool. */
private int poolSize = DEFAULT_POOL_SIZE;
/**
* The maximum number of worker threads in the thread pool. This equals the maximum number of
* concurrent requests this AgiServer can serve.
*/
private int maximumPoolSize = DEFAULT_MAXIMUM_POOL_SIZE;
/** The thread pool that contains the worker threads to process incoming requests. */
private ThreadPoolExecutor pool;
/** The strategy to use for mapping AgiRequests to AgiScripts that serve them. */
private MappingStrategy mappingStrategy;
/** The factory to use for creating new AgiChannel instances. */
private final AgiChannelFactory agiChannelFactory;
private volatile boolean die = false;
public AbstractAgiServer() {
this(new DefaultAgiChannelFactory());
}
/**
* Creates a new AbstractAgiServer with the given channel factory.
*
* @param agiChannelFactory the AgiChannelFactory to use for creating new AgiChannel instances.
* @since 1.0.0
*/
public AbstractAgiServer(AgiChannelFactory agiChannelFactory) {
if (agiChannelFactory == null) {
throw new IllegalArgumentException("AgiChannelFactory must not be null");
}
logger.debug("Using channelFactory " + agiChannelFactory.getClass().getCanonicalName());
this.agiChannelFactory = agiChannelFactory;
}
/**
* Returns the AgiChannelFactory to use for creating new AgiChannel instances.
*
* @return the AgiChannelFactory to use for creating new AgiChannel instances.
*/
protected AgiChannelFactory getAgiChannelFactory() {
return this.agiChannelFactory;
}
/**
* Returns the default number of worker threads in the thread pool.
*
* @return the default number of worker threads in the thread pool.
* @since 1.0.0
*/
public synchronized int getPoolSize() {
return poolSize;
}
/**
* Sets the default number of worker threads in the thread pool. <br>
* This is the number of threads that are available even if they are idle. <br>
* The default pool size is 10.
*
* @param poolSize the size of the worker thread pool.
* @throws IllegalArgumentException if the new pool size is negative
* @see java.util.concurrent.ThreadPoolExecutor#setCorePoolSize(int)
*/
public synchronized void setPoolSize(int poolSize) {
if (poolSize < 0) {
throw new IllegalArgumentException("New poolSize (" + poolSize + ") is must not be negative");
}
if (pool != null) {
pool.setCorePoolSize(poolSize);
}
this.poolSize = poolSize;
}
/**
* Returns the maximum number of worker threads in the thread pool.
*
* @return the maximum number of worker threads in the thread pool.
* @since 1.0.0
*/
public synchronized int getMaximumPoolSize() {
return maximumPoolSize;
}
/**
* Sets the maximum number of worker threads in the thread pool. <br>
* This equals the maximum number of concurrent requests this AgiServer can serve. <br>
* The default maximum pool size is 100.
*
* @param maximumPoolSize the maximum size of the worker thread pool.
* @throws IllegalArgumentException if maximumPoolSize is less than current pool size or less than
* or equal to 0.
* @see java.util.concurrent.ThreadPoolExecutor#setMaximumPoolSize(int)
*/
public synchronized void setMaximumPoolSize(int maximumPoolSize) {
if (maximumPoolSize <= 0) {
throw new IllegalArgumentException(
"New maximumPoolSize (" + maximumPoolSize + ") is must be positive");
}
if (maximumPoolSize < poolSize) {
throw new IllegalArgumentException(
"New maximumPoolSize ("
+ maximumPoolSize
+ ") is less than current pool size ("
+ poolSize
+ ")");
}
if (pool != null) {
pool.setMaximumPoolSize(maximumPoolSize);
}
this.maximumPoolSize = maximumPoolSize;
}
/**
* Sets the strategy to use for mapping AgiRequests to AgiScripts that serve them.
*
* @param mappingStrategy the mapping strategy to use.
*/
public void setMappingStrategy(MappingStrategy mappingStrategy) {
this.mappingStrategy = mappingStrategy;
}
protected MappingStrategy getMappingStrategy() {
return mappingStrategy;
}
protected boolean isDie() {
return die;
}
protected synchronized void shutdown() {
this.die = true;
if (pool != null) {
pool.shutdown();
}
}
@Override
protected void finalize() throws Throwable {
this.die = true;
if (pool != null) {
pool.shutdown();
}
super.finalize();
}
/**
* Execute the runnable using the configured ThreadPoolExecutor obtained from {@link #getPool()}.
*
* @param command the command to run.
* @throws RejectedExecutionException if the runnable can't be executed
*/
protected void execute(Runnable command) throws RejectedExecutionException {
if (isDie()) {
logger.warn("AgiServer is shutting down: Refused to execute AgiScript");
return;
}
getPool().execute(command);
}
protected void handleException(String message, Exception e) {
logger.warn(message, e);
}
private synchronized ThreadPoolExecutor getPool() {
if (pool == null) {
pool = createPool();
logger.info("Thread pool started.");
}
return pool;
}
/**
* Returns the approximate number of AgiConnectionHandler threads that are actively executing
* tasks.
*
* @see ThreadPoolExecutor#getActiveCount()
* @see #getPoolActiveThreadCount()
* @see org.asteriskjava.fastagi.internal.AgiConnectionHandler#AGI_CONNECTION_HANDLERS
*/
public int getPoolActiveTaskCount() {
if (pool != null) {
return pool.getActiveCount();
}
return -1;
} // getPoolActiveCount
public int getPoolActiveThreadCount() {
if (pool != null) {
return pool.getPoolSize();
}
return -1;
} // getPoolActiveThreadCount
/**
* Creates a new ThreadPoolExecutor to serve the AGI requests. The nature of this pool defines how
* many concurrent requests can be handled. The default implementation returns a dynamic thread
* pool defined by the poolSize and maximumPoolSize properties.
*
* <p>You can override this method to change this behavior. For example you can use a cached pool
* with
*
* <pre>
* return Executors.newCachedThreadPool(new DaemonThreadFactory());
* </pre>
*
* @return the ThreadPoolExecutor to use for serving AGI requests.
* @see #setPoolSize(int)
* @see #setMaximumPoolSize(int)
*/
protected ThreadPoolExecutor createPool() {
return new ThreadPoolExecutor(
poolSize,
(maximumPoolSize < poolSize) ? poolSize : maximumPoolSize,
50000L,
TimeUnit.MILLISECONDS,
new SynchronousQueue<Runnable>(),
new DaemonThreadFactory());
}
}
/**
* Manages channel events on behalf of an AsteriskServer.
*
* @author srt
* @version $Id$
*/
class ChannelManager {
private final Log logger = LogFactory.getLog(getClass());
/** How long we wait before we remove hung up channels from memory (in milliseconds). */
private static final long REMOVAL_THRESHOLD = 15 * 60 * 1000L; // 15 minutes
private static final long SLEEP_TIME_BEFORE_GET_VAR = 50L;
private final AsteriskServerImpl server;
/** A map of all active channel by their unique id. */
private final Set<AsteriskChannelImpl> channels;
/**
* Creates a new instance.
*
* @param server the server this channel manager belongs to.
*/
ChannelManager(AsteriskServerImpl server) {
this.server = server;
this.channels = new HashSet<AsteriskChannelImpl>();
}
void initialize() throws ManagerCommunicationException {
initialize(null);
}
void initialize(List<String> variables) throws ManagerCommunicationException {
ResponseEvents re;
disconnected();
StatusAction sa = new StatusAction();
sa.setVariables(variables);
re = server.sendEventGeneratingAction(sa);
for (ManagerEvent event : re.getEvents()) {
if (event instanceof StatusEvent) {
handleStatusEvent((StatusEvent) event);
}
}
}
void disconnected() {
synchronized (channels) {
channels.clear();
}
}
/**
* Returns a collection of all active AsteriskChannels.
*
* @return a collection of all active AsteriskChannels.
*/
Collection<AsteriskChannel> getChannels() {
Collection<AsteriskChannel> copy;
synchronized (channels) {
copy = new ArrayList<AsteriskChannel>(channels.size() + 2);
for (AsteriskChannel channel : channels) {
if (channel.getState() != ChannelState.HUNGUP) {
copy.add(channel);
}
}
}
return copy;
}
private void addChannel(AsteriskChannelImpl channel) {
synchronized (channels) {
channels.add(channel);
}
}
/** Removes channels that have been hung more than {@link #REMOVAL_THRESHOLD} milliseconds. */
private void removeOldChannels() {
Iterator<AsteriskChannelImpl> i;
synchronized (channels) {
i = channels.iterator();
while (i.hasNext()) {
final AsteriskChannel channel = i.next();
final Date dateOfRemoval = channel.getDateOfRemoval();
if (channel.getState() == ChannelState.HUNGUP && dateOfRemoval != null) {
final long diff = DateUtil.getDate().getTime() - dateOfRemoval.getTime();
if (diff >= REMOVAL_THRESHOLD) {
i.remove();
}
}
}
}
}
private AsteriskChannelImpl addNewChannel(
String uniqueId,
String name,
Date dateOfCreation,
String callerIdNumber,
String callerIdName,
ChannelState state,
String account) {
final AsteriskChannelImpl channel;
final String traceId;
channel = new AsteriskChannelImpl(server, name, uniqueId, dateOfCreation);
channel.setCallerId(new CallerId(callerIdName, callerIdNumber));
channel.setAccount(account);
channel.stateChanged(dateOfCreation, state);
logger.info("Adding channel " + channel.getName() + "(" + channel.getId() + ")");
if (SLEEP_TIME_BEFORE_GET_VAR > 0) {
try {
Thread.sleep(SLEEP_TIME_BEFORE_GET_VAR);
} catch (InterruptedException e) {
Thread.currentThread().interrupt();
}
}
traceId = getTraceId(channel);
channel.setTraceId(traceId);
addChannel(channel);
if (traceId != null
&& (!name.toLowerCase(Locale.ENGLISH).startsWith("local/")
|| (name.endsWith(",1") || name.endsWith(";1")))) {
final OriginateCallbackData callbackData;
callbackData = server.getOriginateCallbackDataByTraceId(traceId);
if (callbackData != null && callbackData.getChannel() == null) {
callbackData.setChannel(channel);
try {
callbackData.getCallback().onDialing(channel);
} catch (Throwable t) {
logger.warn("Exception dispatching originate progress.", t);
}
}
}
server.fireNewAsteriskChannel(channel);
return channel;
}
void handleStatusEvent(StatusEvent event) {
AsteriskChannelImpl channel;
final Extension extension;
boolean isNew = false;
Map<String, String> variables = event.getVariables();
channel = getChannelImplById(event.getUniqueId());
if (channel == null) {
Date dateOfCreation;
if (event.getSeconds() != null) {
dateOfCreation = new Date(DateUtil.getDate().getTime() - (event.getSeconds() * 1000L));
} else {
dateOfCreation = DateUtil.getDate();
}
channel =
new AsteriskChannelImpl(server, event.getChannel(), event.getUniqueId(), dateOfCreation);
isNew = true;
if (variables != null) {
for (String variable : variables.keySet()) {
channel.updateVariable(variable, variables.get(variable));
}
}
}
if (event.getContext() == null && event.getExtension() == null && event.getPriority() == null) {
extension = null;
} else {
extension = new Extension(event.getContext(), event.getExtension(), event.getPriority());
}
synchronized (channel) {
channel.setCallerId(new CallerId(event.getCallerIdName(), event.getCallerIdNum()));
channel.setAccount(event.getAccountCode());
if (event.getChannelState() != null) {
channel.stateChanged(
event.getDateReceived(), ChannelState.valueOf(event.getChannelState()));
}
channel.extensionVisited(event.getDateReceived(), extension);
if (event.getBridgedChannel() != null) {
final AsteriskChannelImpl linkedChannel = getChannelImplByName(event.getBridgedChannel());
if (linkedChannel != null) {
// the date used here is not correct!
channel.channelLinked(event.getDateReceived(), linkedChannel);
synchronized (linkedChannel) {
linkedChannel.channelLinked(event.getDateReceived(), channel);
}
}
}
}
if (isNew) {
logger.info("Adding new channel " + channel.getName());
addChannel(channel);
server.fireNewAsteriskChannel(channel);
}
}
/**
* Returns a channel from the ChannelManager's cache with the given name If multiple channels are
* found, returns the most recently CREATED one. If two channels with the very same date exist,
* avoid HUNGUP ones.
*
* @param name the name of the requested channel.
* @return the (most recent) channel if found, in any state, or null if none found.
*/
AsteriskChannelImpl getChannelImplByName(String name) {
Date dateOfCreation = null;
AsteriskChannelImpl channel = null;
if (name == null) {
return null;
}
synchronized (channels) {
for (AsteriskChannelImpl tmp : channels) {
if (tmp.getName() != null && tmp.getName().equals(name)) {
// return the most recent channel or when dates are similar, the active one
if (dateOfCreation == null
|| tmp.getDateOfCreation().after(dateOfCreation)
|| (tmp.getDateOfCreation().equals(dateOfCreation)
&& tmp.getState() != ChannelState.HUNGUP)) {
channel = tmp;
dateOfCreation = channel.getDateOfCreation();
}
}
}
}
return channel;
}
/**
* Returns a NON-HUNGUP channel from the ChannelManager's cache with the given name.
*
* @param name the name of the requested channel.
* @return the NON-HUNGUP channel if found, or null if none is found.
*/
AsteriskChannelImpl getChannelImplByNameAndActive(String name) {
// In non bristuffed AST 1.2, we don't have uniqueid header to match the channel
// So we must use the channel name
// Channel name is unique at any give moment in the * server
// But asterisk-java keeps Hungup channels for a while.
// We don't want to retrieve hungup channels.
AsteriskChannelImpl channel = null;
if (name == null) {
return null;
}
synchronized (channels) {
for (AsteriskChannelImpl tmp : channels) {
if (tmp.getName() != null
&& tmp.getName().equals(name)
&& tmp.getState() != ChannelState.HUNGUP) {
channel = tmp;
}
}
}
return channel;
}
AsteriskChannelImpl getChannelImplById(String id) {
if (id == null) {
return null;
}
synchronized (channels) {
for (AsteriskChannelImpl channel : channels) {
if (id.equals(channel.getId())) {
return channel;
}
}
}
return null;
}
/**
* Returns the other side of a local channel.
*
* <p>Local channels consist of two sides, like "Local/1234@from-local-60b5,1" and
* "Local/1234@from-local-60b5,2" (for Asterisk 1.4) or "Local/1234@from-local-60b5;1" and
* "Local/1234@from-local-60b5;2" (for Asterisk 1.6) this method returns the other side.
*
* @param localChannel one side
* @return the other side, or <code>null</code> if not available or if the given channel is not a
* local channel.
*/
AsteriskChannelImpl getOtherSideOfLocalChannel(AsteriskChannel localChannel) {
final String name;
final char num;
if (localChannel == null) {
return null;
}
name = localChannel.getName();
if (name == null
|| !name.startsWith("Local/")
|| (name.charAt(name.length() - 2) != ',' && name.charAt(name.length() - 2) != ';')) {
return null;
}
num = name.charAt(name.length() - 1);
if (num == '1') {
return getChannelImplByName(name.substring(0, name.length() - 1) + "2");
} else if (num == '2') {
return getChannelImplByName(name.substring(0, name.length() - 1) + "1");
} else {
return null;
}
}
void handleNewChannelEvent(NewChannelEvent event) {
final AsteriskChannelImpl channel = getChannelImplById(event.getUniqueId());
if (channel == null) {
if (event.getChannel() == null) {
logger.info(
"Ignored NewChannelEvent with empty channel name (uniqueId="
+ event.getUniqueId()
+ ")");
} else {
addNewChannel(
event.getUniqueId(),
event.getChannel(),
event.getDateReceived(),
event.getCallerIdNum(),
event.getCallerIdName(),
ChannelState.valueOf(event.getChannelState()),
event.getAccountCode());
}
} else {
// channel had already been created probably by a NewCallerIdEvent
synchronized (channel) {
channel.nameChanged(event.getDateReceived(), event.getChannel());
channel.setCallerId(new CallerId(event.getCallerIdName(), event.getCallerIdNum()));
channel.stateChanged(
event.getDateReceived(), ChannelState.valueOf(event.getChannelState()));
}
}
}
void handleNewExtenEvent(NewExtenEvent event) {
AsteriskChannelImpl channel;
final Extension extension;
channel = getChannelImplById(event.getUniqueId());
if (channel == null) {
logger.error("Ignored NewExtenEvent for unknown channel " + event.getChannel());
return;
}
extension =
new Extension(
event.getContext(),
event.getExtension(),
event.getPriority(),
event.getApplication(),
event.getAppData());
synchronized (channel) {
channel.extensionVisited(event.getDateReceived(), extension);
}
}
void handleNewStateEvent(NewStateEvent event) {
AsteriskChannelImpl channel = getChannelImplById(event.getUniqueId());
if (channel == null) {
// NewStateEvent can occur for an existing channel that now has a different unique id
// (originate with Local/)
channel = getChannelImplByNameAndActive(event.getChannel());
if (channel != null) {
logger.info(
"Changing unique id for '"
+ channel.getName()
+ "' from "
+ channel.getId()
+ " to "
+ event.getUniqueId());
channel.idChanged(event.getDateReceived(), event.getUniqueId());
}
if (channel == null) {
logger.info(
"Creating new channel due to NewStateEvent '"
+ event.getChannel()
+ "' unique id "
+ event.getUniqueId());
// NewStateEvent can occur instead of a NewChannelEvent
channel =
addNewChannel(
event.getUniqueId(),
event.getChannel(),
event.getDateReceived(),
event.getCallerIdNum(),
event.getCallerIdName(),
ChannelState.valueOf(event.getChannelState()),
null /* account code not available */);
}
}
// NewStateEvent can provide a new CallerIdNum or CallerIdName not previously received through a
// NewCallerIdEvent. This happens at least on outgoing legs from the queue application to
// agents.
if (event.getCallerIdNum() != null || event.getCallerIdName() != null) {
String cidnum = "";
String cidname = "";
CallerId currentCallerId = channel.getCallerId();
if (currentCallerId != null) {
cidnum = currentCallerId.getNumber();
cidname = currentCallerId.getName();
}
if (event.getCallerIdNum() != null) {
cidnum = event.getCallerIdNum();
}
if (event.getCallerIdName() != null) {
cidname = event.getCallerIdName();
}
CallerId newCallerId = new CallerId(cidname, cidnum);
logger.debug("Updating CallerId (following NewStateEvent) to: " + newCallerId.toString());
channel.setCallerId(newCallerId);
// Also, NewStateEvent can return a new channel name for the same channel uniqueid, indicating
// the channel has been
// renamed but no related RenameEvent has been received.
// This happens with mISDN channels (see AJ-153)
if (event.getChannel() != null && !event.getChannel().equals(channel.getName())) {
logger.info(
"Renaming channel (following NewStateEvent) '"
+ channel.getName()
+ "' to '"
+ event.getChannel()
+ "'");
synchronized (channel) {
channel.nameChanged(event.getDateReceived(), event.getChannel());
}
}
}
if (event.getChannelState() != null) {
synchronized (channel) {
channel.stateChanged(
event.getDateReceived(), ChannelState.valueOf(event.getChannelState()));
}
}
}
void handleNewCallerIdEvent(NewCallerIdEvent event) {
AsteriskChannelImpl channel = getChannelImplById(event.getUniqueId());
if (channel == null) {
// NewCallerIdEvent can occur for an existing channel that now has a different unique id
// (originate with Local/)
channel = getChannelImplByNameAndActive(event.getChannel());
if (channel != null) {
logger.info(
"Changing unique id for '"
+ channel.getName()
+ "' from "
+ channel.getId()
+ " to "
+ event.getUniqueId());
channel.idChanged(event.getDateReceived(), event.getUniqueId());
}
if (channel == null) {
// NewCallerIdEvent can occur before NewChannelEvent
channel =
addNewChannel(
event.getUniqueId(),
event.getChannel(),
event.getDateReceived(),
event.getCallerIdNum(),
event.getCallerIdName(),
ChannelState.DOWN,
null /* account code not available */);
}
}
synchronized (channel) {
channel.setCallerId(new CallerId(event.getCallerIdName(), event.getCallerIdNum()));
}
}
void handleHangupEvent(HangupEvent event) {
HangupCause cause = null;
AsteriskChannelImpl channel = getChannelImplById(event.getUniqueId());
if (channel == null) {
logger.error("Ignored HangupEvent for unknown channel " + event.getChannel());
return;
}
if (event.getCause() != null) {
cause = HangupCause.getByCode(event.getCause());
}
synchronized (channel) {
channel.hungup(event.getDateReceived(), cause, event.getCauseTxt());
}
logger.info("Removing channel " + channel.getName() + " due to hangup (" + cause + ")");
removeOldChannels();
}
void handleDialEvent(DialEvent event) {
final AsteriskChannelImpl sourceChannel = getChannelImplById(event.getUniqueId());
final AsteriskChannelImpl destinationChannel = getChannelImplById(event.getDestUniqueId());
if (sourceChannel == null) {
if (event.getUniqueId() != null) {
logger.error(
"Ignored DialEvent for unknown source channel "
+ event.getChannel()
+ " with unique id "
+ event.getUniqueId());
}
return;
}
if (destinationChannel == null) {
if (event.getDestUniqueId() != null) {
logger.error(
"Ignored DialEvent for unknown destination channel "
+ event.getDestination()
+ " with unique id "
+ event.getDestUniqueId());
}
return;
}
logger.info(sourceChannel.getName() + " dialed " + destinationChannel.getName());
getTraceId(sourceChannel);
getTraceId(destinationChannel);
synchronized (sourceChannel) {
sourceChannel.channelDialed(event.getDateReceived(), destinationChannel);
}
synchronized (destinationChannel) {
destinationChannel.channelDialing(event.getDateReceived(), sourceChannel);
}
}
void handleBridgeEvent(BridgeEvent event) {
final AsteriskChannelImpl channel1 = getChannelImplById(event.getUniqueId1());
final AsteriskChannelImpl channel2 = getChannelImplById(event.getUniqueId2());
if (channel1 == null) {
logger.error("Ignored BridgeEvent for unknown channel " + event.getChannel1());
return;
}
if (channel2 == null) {
logger.error("Ignored BridgeEvent for unknown channel " + event.getChannel2());
return;
}
if (event.isLink()) {
logger.info("Linking channels " + channel1.getName() + " and " + channel2.getName());
synchronized (channel1) {
channel1.channelLinked(event.getDateReceived(), channel2);
}
synchronized (channel2) {
channel2.channelLinked(event.getDateReceived(), channel1);
}
}
if (event.isUnlink()) {
logger.info("Unlinking channels " + channel1.getName() + " and " + channel2.getName());
synchronized (channel1) {
channel1.channelUnlinked(event.getDateReceived());
}
synchronized (channel2) {
channel2.channelUnlinked(event.getDateReceived());
}
}
}
void handleRenameEvent(RenameEvent event) {
AsteriskChannelImpl channel = getChannelImplById(event.getUniqueId());
if (channel == null) {
logger.error("Ignored RenameEvent for unknown channel with uniqueId " + event.getUniqueId());
return;
}
logger.info(
"Renaming channel '"
+ channel.getName()
+ "' to '"
+ event.getNewname()
+ "', uniqueId is "
+ event.getUniqueId());
synchronized (channel) {
channel.nameChanged(event.getDateReceived(), event.getNewname());
}
}
void handleCdrEvent(CdrEvent event) {
final AsteriskChannelImpl channel = getChannelImplById(event.getUniqueId());
final AsteriskChannelImpl destinationChannel =
getChannelImplByName(event.getDestinationChannel());
final CallDetailRecordImpl cdr;
if (channel == null) {
logger.info("Ignored CdrEvent for unknown channel with uniqueId " + event.getUniqueId());
return;
}
cdr = new CallDetailRecordImpl(channel, destinationChannel, event);
synchronized (channel) {
channel.callDetailRecordReceived(event.getDateReceived(), cdr);
}
}
private String getTraceId(AsteriskChannel channel) {
String traceId;
try {
traceId = channel.getVariable(Constants.VARIABLE_TRACE_ID);
} catch (Exception e) {
traceId = null;
}
// logger.info("TraceId for channel " + channel.getName() + " is " + traceId);
return traceId;
}
void handleParkedCallEvent(ParkedCallEvent event) {
// Only bristuffed versions: AsteriskChannelImpl channel =
// getChannelImplById(event.getUniqueId());
AsteriskChannelImpl channel = getChannelImplByNameAndActive(event.getChannel());
if (channel == null) {
logger.info("Ignored ParkedCallEvent for unknown channel " + event.getChannel());
return;
}
synchronized (channel) {
// todo The context should be "parkedcalls" or whatever has been configured in features.conf
// unfortunately we don't get the context in the ParkedCallEvent so for now we'll set it to
// null.
Extension ext = new Extension(null, event.getExten(), 1);
channel.setParkedAt(ext);
logger.info(
"Channel " + channel.getName() + " is parked at " + channel.getParkedAt().getExtension());
}
}
void handleParkedCallGiveUpEvent(ParkedCallGiveUpEvent event) {
// Only bristuffed versions: AsteriskChannelImpl channel =
// getChannelImplById(event.getUniqueId());
AsteriskChannelImpl channel = getChannelImplByNameAndActive(event.getChannel());
if (channel == null) {
logger.info("Ignored ParkedCallGiveUpEvent for unknown channel " + event.getChannel());
return;
}
Extension wasParkedAt = channel.getParkedAt();
if (wasParkedAt == null) {
logger.info("Ignored ParkedCallGiveUpEvent as the channel was not parked");
return;
}
synchronized (channel) {
channel.setParkedAt(null);
}
logger.info(
"Channel "
+ channel.getName()
+ " is unparked (GiveUp) from "
+ wasParkedAt.getExtension());
}
void handleParkedCallTimeOutEvent(ParkedCallTimeOutEvent event) {
// Only bristuffed versions: AsteriskChannelImpl channel =
// getChannelImplById(event.getUniqueId());
final AsteriskChannelImpl channel = getChannelImplByNameAndActive(event.getChannel());
if (channel == null) {
logger.info("Ignored ParkedCallTimeOutEvent for unknown channel " + event.getChannel());
return;
}
Extension wasParkedAt = channel.getParkedAt();
if (wasParkedAt == null) {
logger.info("Ignored ParkedCallTimeOutEvent as the channel was not parked");
return;
}
synchronized (channel) {
channel.setParkedAt(null);
}
logger.info(
"Channel "
+ channel.getName()
+ " is unparked (Timeout) from "
+ wasParkedAt.getExtension());
}
void handleUnparkedCallEvent(UnparkedCallEvent event) {
// Only bristuffed versions: AsteriskChannelImpl channel =
// getChannelImplById(event.getUniqueId());
final AsteriskChannelImpl channel = getChannelImplByNameAndActive(event.getChannel());
if (channel == null) {
logger.info("Ignored UnparkedCallEvent for unknown channel " + event.getChannel());
return;
}
Extension wasParkedAt = channel.getParkedAt();
if (wasParkedAt == null) {
logger.info("Ignored UnparkedCallEvent as the channel was not parked");
return;
}
synchronized (channel) {
channel.setParkedAt(null);
}
logger.info(
"Channel "
+ channel.getName()
+ " is unparked (moved away) from "
+ wasParkedAt.getExtension());
}
void handleVarSetEvent(VarSetEvent event) {
if (event.getUniqueId() == null) {
return;
}
final AsteriskChannelImpl channel = getChannelImplById(event.getUniqueId());
if (channel == null) {
logger.info("Ignored VarSetEvent for unknown channel with uniqueId " + event.getUniqueId());
return;
}
synchronized (channel) {
channel.updateVariable(event.getVariable(), event.getValue());
}
}
void handleDtmfEvent(DtmfEvent event) {
// we are only intrested in END events
if (event.isBegin()) {
return;
}
if (event.getUniqueId() == null) {
return;
}
final AsteriskChannelImpl channel = getChannelImplById(event.getUniqueId());
if (channel == null) {
logger.info("Ignored DtmfEvent for unknown channel with uniqueId " + event.getUniqueId());
return;
}
final Character dtmfDigit;
if (event.getDigit() == null || event.getDigit().length() < 1) {
dtmfDigit = null;
} else {
dtmfDigit = event.getDigit().charAt(0);
}
synchronized (channel) {
if (event.isReceived()) {
channel.dtmfReceived(dtmfDigit);
}
if (event.isSent()) {
channel.dtmfSent(dtmfDigit);
}
}
}
}
/**
* Abstract base class for common mapping strategies. <br>
* If you implement your own mapping strategy you can derive from this class.
*
* @author srt
* @since 0.3
*/
public abstract class AbstractMappingStrategy implements MappingStrategy {
/** Reference to Asterisk-Java's logging subsystem. */
protected Log logger = LogFactory.getLog(getClass());
private static final String[] DEFAULT_SCRIPT_PATH = new String[] {"agi"};
private ClassLoader defaultClassLoader = null;
@Override
public AgiScript determineScript(AgiRequest request, AgiChannel channel) {
return determineScript(request);
}
public abstract AgiScript determineScript(AgiRequest request);
/**
* Returns the ClassLoader to use for loading AgiScript classes and load other resources like the
* mapping properties file.
*
* <p>By default this method returns a class loader that searches for classes in the "agi"
* subdirectory (if it exists) and uses the context class loader of the current thread as the
* parent class loader.
*
* <p>You can override this method if you prefer using a different class loader.
*
* @return the ClassLoader to use for loading AgiScript classes and load other resources like the
* mapping properties file.
* @since 1.0.0
*/
protected synchronized ClassLoader getClassLoader() {
if (defaultClassLoader == null) {
final ClassLoader parentClassLoader = Thread.currentThread().getContextClassLoader();
final List<URL> dirUrls = new ArrayList<URL>();
for (String scriptPathEntry : DEFAULT_SCRIPT_PATH) {
final File scriptDir = new File(scriptPathEntry);
if (!scriptDir.isDirectory()) {
continue;
}
try {
dirUrls.add(scriptDir.toURI().toURL());
} catch (MalformedURLException e) {
// should not happen
}
}
if (dirUrls.size() == 0) {
return parentClassLoader;
}
defaultClassLoader =
new URLClassLoader(dirUrls.toArray(new URL[dirUrls.size()]), parentClassLoader);
}
return defaultClassLoader;
}
/**
* Creates a new instance of an AGI script.
*
* @param className Class name of the AGI script. The class must implement {@link AgiScript}.
* @return the created instance of the AGI script class. If the instance can't be created an error
* is logged and <code>null</code> is returned.
*/
@SuppressWarnings("unchecked")
protected AgiScript createAgiScriptInstance(String className) {
Class<?> tmpClass;
Class<AgiScript> agiScriptClass;
Constructor<AgiScript> constructor;
AgiScript agiScript;
agiScript = null;
try {
tmpClass = getClassLoader().loadClass(className);
} catch (ClassNotFoundException e1) {
logger.debug(
"Unable to create AgiScript instance of type "
+ className
+ ": Class not found, make sure the class exists and is available on the CLASSPATH");
return null;
}
if (!AgiScript.class.isAssignableFrom(tmpClass)) {
logger.warn(
"Unable to create AgiScript instance of type "
+ className
+ ": Class does not implement the AgiScript interface");
return null;
}
agiScriptClass = (Class<AgiScript>) tmpClass;
try {
constructor = agiScriptClass.getConstructor();
agiScript = constructor.newInstance();
} catch (Exception e) {
logger.warn("Unable to create AgiScript instance of type " + className, e);
}
return agiScript;
}
}
/**
* Manages queue events on behalf of an AsteriskServer.
*
* @author srt
* @version $Id$
*/
class QueueManager {
private final Log logger = LogFactory.getLog(this.getClass());
private final AsteriskServerImpl server;
private final ChannelManager channelManager;
private boolean queuesMonitorForced = false;
private long queueMonitorLastTimeReloaded;
private long queuesMonitorLeaseTime = 1000;
/**
* A map of ACD queues by there name. 101119 OLB: Modified to act as a LRU Cache to optimize
* updates
*/
private final LinkedHashMap<String, AsteriskQueueImpl> queuesLRU =
new LinkedHashMap<String, AsteriskQueueImpl>();
QueueManager(AsteriskServerImpl server, ChannelManager channelManager) {
this.server = server;
this.channelManager = channelManager;
}
void initialize() throws ManagerCommunicationException {
ResponseEvents re;
try {
re = server.sendEventGeneratingAction(new QueueStatusAction());
} catch (ManagerCommunicationException e) {
final Throwable cause = e.getCause();
if (cause instanceof EventTimeoutException) {
// this happens with Asterisk 1.0.x as it doesn't send a
// QueueStatusCompleteEvent
re = ((EventTimeoutException) cause).getPartialResult();
} else {
throw e;
}
}
for (ManagerEvent event : re.getEvents()) {
if (event instanceof QueueParamsEvent) {
handleQueueParamsEvent((QueueParamsEvent) event);
} else if (event instanceof QueueMemberEvent) {
handleQueueMemberEvent((QueueMemberEvent) event);
} else if (event instanceof QueueEntryEvent) {
handleQueueEntryEvent((QueueEntryEvent) event);
}
}
}
/**
* Method to ask for a Queue data update
*
* @author Octavio Luna
* @param queue
* @throws ManagerCommunicationException
*/
void updateQueue(String queue) throws ManagerCommunicationException {
ResponseEvents re;
try {
QueueStatusAction queueStatusAction = new QueueStatusAction();
queueStatusAction.setQueue(queue);
re = server.sendEventGeneratingAction(queueStatusAction);
} catch (ManagerCommunicationException e) {
final Throwable cause = e.getCause();
if (cause instanceof EventTimeoutException) {
// this happens with Asterisk 1.0.x as it doesn't send a
// QueueStatusCompleteEvent
re = ((EventTimeoutException) cause).getPartialResult();
} else {
throw e;
}
}
for (ManagerEvent event : re.getEvents()) {
// 101119 OLB: solo actualizamos el QUEUE por ahora
if (event instanceof QueueParamsEvent) {
handleQueueParamsEvent((QueueParamsEvent) event);
} else if (event instanceof QueueMemberEvent) {
handleQueueMemberEvent((QueueMemberEvent) event);
} else if (event instanceof QueueEntryEvent) {
handleQueueEntryEvent((QueueEntryEvent) event);
}
}
}
void disconnected() {
synchronized (queuesLRU) {
for (AsteriskQueueImpl queue : queuesLRU.values()) {
queue.cancelServiceLevelTimer();
}
queuesLRU.clear();
}
}
/**
* Gets (a copy of) the list of the queues.
*
* @return a copy of the list of the queues.
*/
Collection<AsteriskQueue> getQueues() {
refreshQueuesIfForced();
Collection<AsteriskQueue> copy;
synchronized (queuesLRU) {
copy = new ArrayList<AsteriskQueue>(queuesLRU.values());
}
return copy;
}
public List<AsteriskQueue> getQueuesUpdatedAfter(Date date) {
refreshQueuesIfForced();
List<AsteriskQueue> copy = new ArrayList<AsteriskQueue>();
synchronized (queuesLRU) {
List<Entry<String, AsteriskQueueImpl>> list =
new ArrayList<Entry<String, AsteriskQueueImpl>>(queuesLRU.entrySet());
ListIterator<Entry<String, AsteriskQueueImpl>> iter = list.listIterator(list.size());
Entry<String, AsteriskQueueImpl> entry;
while (iter.hasPrevious()) {
entry = iter.previous();
AsteriskQueueImpl astQueue = entry.getValue();
if (astQueue.getLastUpdateMillis() <= date.getTime()) {
break;
}
copy.add(astQueue);
}
}
return copy;
}
/**
* Adds a queue to the internal map, keyed by name.
*
* @param queue the AsteriskQueueImpl to be added
*/
private void addQueue(AsteriskQueueImpl queue) {
synchronized (queuesLRU) {
queuesLRU.put(queue.getName(), queue);
}
}
/**
* Called during initialization to populate the list of queues.
*
* @param event the event received
*/
private void handleQueueParamsEvent(QueueParamsEvent event) {
AsteriskQueueImpl queue;
final String name = event.getQueue();
final Integer max = event.getMax();
final String strategy = event.getStrategy();
final Integer serviceLevel = event.getServiceLevel();
final Integer weight = event.getWeight();
final Integer calls = event.getCalls();
final Integer holdTime = event.getHoldTime();
final Integer talkTime = event.getTalkTime();
final Integer completed = event.getCompleted();
final Integer abandoned = event.getAbandoned();
final Double serviceLevelPerf = event.getServiceLevelPerf();
queue = getInternalQueueByName(name);
if (queue == null) {
queue =
new AsteriskQueueImpl(
server,
name,
max,
strategy,
serviceLevel,
weight,
calls,
holdTime,
talkTime,
completed,
abandoned,
serviceLevelPerf);
logger.info("Adding new queue " + queue);
addQueue(queue);
} else {
// We should never reach that code as this method is only called for initialization
// So the queue should never be in the queues list
synchronized (queue) {
synchronized (queuesLRU) {
if (queue.setMax(max)
| queue.setServiceLevel(serviceLevel)
| queue.setWeight(weight)
| queue.setCalls(calls)
| queue.setHoldTime(holdTime)
| queue.setTalkTime(talkTime)
| queue.setCompleted(completed)
| queue.setAbandoned(abandoned)
| queue.setServiceLevelPerf(serviceLevelPerf)) {
queuesLRU.remove(queue.getName());
queuesLRU.put(queue.getName(), queue);
}
}
}
}
}
/**
* Called during initialization to populate the members of the queues.
*
* @param event the QueueMemberEvent received
*/
private void handleQueueMemberEvent(QueueMemberEvent event) {
final AsteriskQueueImpl queue = getInternalQueueByName(event.getQueue());
if (queue == null) {
logger.error("Ignored QueueEntryEvent for unknown queue " + event.getQueue());
return;
}
AsteriskQueueMemberImpl member = queue.getMember(event.getLocation());
if (member == null) {
member =
new AsteriskQueueMemberImpl(
server,
queue,
event.getLocation(),
QueueMemberState.valueOf(event.getStatus()),
event.getPaused(),
event.getPenalty(),
event.getMembership(),
event.getCallsTaken(),
event.getLastCall());
queue.addMember(member);
} else {
if (member.stateChanged(QueueMemberState.valueOf(event.getStatus()))
| member.pausedChanged(event.getPaused())
| member.penaltyChanged(event.getPenalty())
| member.callsTakenChanged(event.getCallsTaken())
| member.lastCallChanged(event.getLastCall())) {
queue.stampLastUpdate();
}
}
}
/**
* Called during initialization to populate entries of the queues. Currently does the same as
* handleJoinEvent()
*
* @param event - the QueueEntryEvent received
*/
private void handleQueueEntryEvent(QueueEntryEvent event) {
final AsteriskQueueImpl queue = getInternalQueueByName(event.getQueue());
final AsteriskChannelImpl channel = channelManager.getChannelImplByName(event.getChannel());
if (queue == null) {
logger.error("Ignored QueueEntryEvent for unknown queue " + event.getQueue());
return;
}
if (channel == null) {
logger.error("Ignored QueueEntryEvent for unknown channel " + event.getChannel());
return;
}
if (queue.getEntry(event.getChannel()) != null) {
logger.debug(
"Ignored duplicate queue entry during population in queue "
+ event.getQueue()
+ " for channel "
+ event.getChannel());
return;
}
// Asterisk gives us an initial position but doesn't tell us when he shifts the others
// We won't use this data for ordering until there is a appropriate event in AMI.
// (and refreshing the whole queue is too intensive and suffers incoherencies
// due to asynchronous shift that leaves holes if requested too fast)
int reportedPosition = event.getPosition();
queue.createNewEntry(channel, reportedPosition, event.getDateReceived());
}
/**
* Called from AsteriskServerImpl whenever a new entry appears in a queue.
*
* @param event the JoinEvent received
*/
void handleJoinEvent(JoinEvent event) {
final AsteriskQueueImpl queue = getInternalQueueByName(event.getQueue());
final AsteriskChannelImpl channel = channelManager.getChannelImplByName(event.getChannel());
if (queue == null) {
logger.error("Ignored JoinEvent for unknown queue " + event.getQueue());
return;
}
if (channel == null) {
logger.error("Ignored JoinEvent for unknown channel " + event.getChannel());
return;
}
if (queue.getEntry(event.getChannel()) != null) {
logger.error(
"Ignored duplicate queue entry in queue "
+ event.getQueue()
+ " for channel "
+ event.getChannel());
return;
}
// Asterisk gives us an initial position but doesn't tell us when he shifts the others
// We won't use this data for ordering until there is a appropriate event in AMI.
// (and refreshing the whole queue is too intensive and suffers incoherencies
// due to asynchronous shift that leaves holes if requested too fast)
int reportedPosition = event.getPosition();
queue.createNewEntry(channel, reportedPosition, event.getDateReceived());
}
/**
* Called from AsteriskServerImpl whenever an enty leaves a queue.
*
* @param event - the LeaveEvent received
*/
void handleLeaveEvent(LeaveEvent event) {
final AsteriskQueueImpl queue = getInternalQueueByName(event.getQueue());
final AsteriskChannelImpl channel = channelManager.getChannelImplByName(event.getChannel());
if (queue == null) {
logger.error("Ignored LeaveEvent for unknown queue " + event.getQueue());
return;
}
if (channel == null) {
logger.error("Ignored LeaveEvent for unknown channel " + event.getChannel());
return;
}
final AsteriskQueueEntryImpl existingQueueEntry = queue.getEntry(event.getChannel());
if (existingQueueEntry == null) {
logger.error(
"Ignored leave event for non existing queue entry in queue "
+ event.getQueue()
+ " for channel "
+ event.getChannel());
return;
}
queue.removeEntry(existingQueueEntry, event.getDateReceived());
}
/**
* Challange a QueueMemberStatusEvent. Called from AsteriskServerImpl whenever a member state
* changes.
*
* @param event that was triggered by Asterisk server.
*/
void handleQueueMemberStatusEvent(QueueMemberStatusEvent event) {
AsteriskQueueImpl queue = getInternalQueueByName(event.getQueue());
if (queue == null) {
logger.error("Ignored QueueMemberStatusEvent for unknown queue " + event.getQueue());
return;
}
AsteriskQueueMemberImpl member = queue.getMemberByLocation(event.getLocation());
if (member == null) {
logger.error("Ignored QueueMemberStatusEvent for unknown member " + event.getLocation());
return;
}
updateQueue(queue.getName());
member.stateChanged(QueueMemberState.valueOf(event.getStatus()));
member.penaltyChanged(event.getPenalty());
member.lastCallChanged(event.getLastCall());
member.callsTakenChanged(event.getCallsTaken());
queue.fireMemberStateChanged(member);
}
void handleQueueMemberPausedEvent(QueueMemberPausedEvent event) {
AsteriskQueueImpl queue = getInternalQueueByName(event.getQueue());
if (queue == null) {
logger.error("Ignored QueueMemberPausedEvent for unknown queue " + event.getQueue());
return;
}
AsteriskQueueMemberImpl member = queue.getMemberByLocation(event.getLocation());
if (member == null) {
logger.error("Ignored QueueMemberPausedEvent for unknown member " + event.getLocation());
return;
}
member.pausedChanged(event.getPaused());
}
void handleQueueMemberPenaltyEvent(QueueMemberPenaltyEvent event) {
AsteriskQueueImpl queue = getInternalQueueByName(event.getQueue());
if (queue == null) {
logger.error("Ignored QueueMemberStatusEvent for unknown queue " + event.getQueue());
return;
}
AsteriskQueueMemberImpl member = queue.getMemberByLocation(event.getLocation());
if (member == null) {
logger.error("Ignored QueueMemberStatusEvent for unknown member " + event.getLocation());
return;
}
member.penaltyChanged(event.getPenalty());
}
/**
* Retrieves a queue by its name.
*
* @param queueName name of the queue.
* @return the requested queue or <code>null</code> if there is no queue with the given name.
*/
AsteriskQueueImpl getQueueByName(String queueName) {
refreshQueueIfForced(queueName);
AsteriskQueueImpl queue = getInternalQueueByName(queueName);
if (queue == null) {
logger.error("Requested queue '" + queueName + "' not found!");
}
return queue;
}
private AsteriskQueueImpl getInternalQueueByName(String queueName) {
AsteriskQueueImpl queue;
synchronized (queuesLRU) {
queue = queuesLRU.get(queueName);
}
return queue;
}
private void refreshQueueIfForced(String queueName) {
if (queuesMonitorForced) {
updateQueue(queueName);
}
}
private void refreshQueuesIfForced() {
if (queuesMonitorForced) {
if ((System.currentTimeMillis() - queueMonitorLastTimeReloaded) > queuesMonitorLeaseTime) {
initialize();
queueMonitorLastTimeReloaded = System.currentTimeMillis();
}
}
}
/**
* Challange a QueueMemberAddedEvent.
*
* @param event - the generated QueueMemberAddedEvent.
*/
public void handleQueueMemberAddedEvent(QueueMemberAddedEvent event) {
final AsteriskQueueImpl queue = getInternalQueueByName(event.getQueue());
if (queue == null) {
logger.error("Ignored QueueMemberAddedEvent for unknown queue " + event.getQueue());
return;
}
AsteriskQueueMemberImpl member = queue.getMember(event.getLocation());
if (member == null) {
member =
new AsteriskQueueMemberImpl(
server,
queue,
event.getLocation(),
QueueMemberState.valueOf(event.getStatus()),
event.getPaused(),
event.getPenalty(),
event.getMembership(),
event.getCallsTaken(),
event.getLastCall());
}
queue.addMember(member);
}
/**
* Challange a QueueMemberRemovedEvent.
*
* @param event - the generated QueueMemberRemovedEvent.
*/
public void handleQueueMemberRemovedEvent(QueueMemberRemovedEvent event) {
final AsteriskQueueImpl queue = getInternalQueueByName(event.getQueue());
if (queue == null) {
logger.error("Ignored QueueMemberRemovedEvent for unknown queue " + event.getQueue());
return;
}
final AsteriskQueueMemberImpl member = queue.getMember(event.getLocation());
if (member == null) {
logger.error(
"Ignored QueueMemberRemovedEvent for unknown agent name: "
+ event.getMemberName()
+ " location: "
+ event.getLocation()
+ " queue: "
+ event.getQueue());
return;
}
queue.removeMember(member);
}
public void forceQueuesMonitor(boolean force) {
queuesMonitorForced = force;
}
public boolean isQueuesMonitorForced() {
return queuesMonitorForced;
}
}