public synchronized int getPausedAgentCount(int idDefault) {
int count = 0;
for (RealAgent realAgent : list.values()) {
if (realAgent.isPaused()
&& (idDefault == -1 || realAgent.getPauseType().getId() == idDefault)) {
count++;
}
}
return count;
}
public synchronized int getFreeAgentCount() {
int count = 0;
for (RealAgent realAgent : list.values()) {
if ((realAgent.connectedCall == null)
&& (!realAgent.isPaused())
&& (realAgent.status != AgentStatusInQueue.IN_USE)) {
count++;
}
}
return count;
}
