/**
* Handle the cases of failure, "0" for operator, and "*" for canceled
*
* @param choice
* @return choice, or null if handled already
*/
private IvrChoice checkChoice(IvrChoice choice) {
switch (choice.getIvrChoiceReason()) {
case FAILURE:
case TIMEOUT:
m_controller.failure();
return null;
case CANCELED:
if (m_speakCanceled) {
// "Canceled."
m_loc.play("canceled", "");
}
break;
case SUCCESS:
if (m_operatorOn0) {
// "0" means transfer to operator
if (choice.getDigits().equals("0")) {
m_controller.transferToOperator();
return null;
}
}
}
return choice;
}
