protected boolean resolve(Trouble trouble) { // 解決的方法
if (trouble.getNumber() < limit) {
return true;
} else {
return false;
}
}
public synchronized boolean send() {
Boolean complete_send_to_crm = true;
SimpleDateFormat format = new SimpleDateFormat();
format.applyPattern("dd/MM/yyyy HH:mm:ss");
try {
BasicXmlData xml = new BasicXmlData("action");
xml.setAttribute("name", "Comment");
BasicXmlData xml_level_1 = new BasicXmlData("parameters");
BasicXmlData xml_level_2_id_trouble = new BasicXmlData("parameter");
xml_level_2_id_trouble.setAttribute("name", "id_trouble");
xml_level_2_id_trouble.setAttribute("value", String.valueOf(trouble.getId()));
xml_level_1.addKid(xml_level_2_id_trouble);
BasicXmlData xml_level_2_id_comment = new BasicXmlData("parameter");
xml_level_2_id_comment.setAttribute("name", "id_comment");
xml_level_2_id_comment.setAttribute("value", String.valueOf(comment.getId()));
xml_level_1.addKid(xml_level_2_id_comment);
BasicXmlData xml_level_2_author = new BasicXmlData("parameter");
xml_level_2_author.setAttribute("name", "author");
xml_level_2_author.setAttribute("value", comment.getAuthor().getFio());
xml_level_1.addKid(xml_level_2_author);
BasicXmlData xml_level_2_desc = new BasicXmlData("parameter");
xml_level_2_desc.setAttribute("name", "content");
xml_level_2_desc.setAttribute("value", comment.getText());
xml_level_1.addKid(xml_level_2_desc);
BasicXmlData xml_level_2_date = new BasicXmlData("parameter");
xml_level_2_date.setAttribute("name", "date");
xml_level_2_date.setAttribute(
"value", format.format(new Date(Long.valueOf(comment.getTime()))));
xml_level_1.addKid(xml_level_2_date);
xml.addKid(xml_level_1);
ByteArrayOutputStream baos = new ByteArrayOutputStream();
xml.save(baos);
SendToCrm.send(baos);
} catch (Exception e) {
log.error(
"Comment ["
+ comment.getId()
+ "] to trouble "
+ trouble.getTitle()
+ " ["
+ trouble.getId()
+ "] is not sent to CRM - "
+ e.getMessage());
e.printStackTrace();
complete_send_to_crm = false;
}
if (complete_send_to_crm) {
log.info(
"Comment ["
+ trouble.getId()
+ "] to trouble "
+ trouble.getTitle()
+ " ["
+ trouble.getId()
+ "] successfully submitted to CRM successfully.");
}
return complete_send_to_crm;
}
