/**
* 获取所有客服帐号信息
*
* @return 所有客服帐号信息对象
*/
public GetCustomAccountsResponse getCustomAccountList() {
LOG.debug("获取所有客服帐号信息....");
GetCustomAccountsResponse response;
String url = BASE_API_URL + "customservice/getkflist?access_token=#";
BaseResponse r = executeGet(url);
String resultJson = isSuccess(r.getErrcode()) ? r.getErrmsg() : r.toJsonString();
response = JSONUtil.toBean(resultJson, GetCustomAccountsResponse.class);
return response;
}
/**
* 删除客服帐号
*
* @param customAccount 客服帐号信息
* @return 删除结果
*/
public ResultType deleteCustomAccount(CustomAccount customAccount) {
LOG.debug("删除客服帐号信息......");
BeanUtil.requireNonNull(customAccount.getAccountName(), "帐号必填");
BeanUtil.requireNonNull(customAccount.getNickName(), "昵称必填");
String url = BASE_API_URL + "customservice/kfaccount/del?access_token=#";
Map<String, String> params = new HashMap<String, String>();
params.put("kf_account", customAccount.getAccountName());
params.put("nickname", customAccount.getNickName());
if (StrUtil.isNotBlank(customAccount.getPassword())) {
params.put("password", customAccount.getPassword());
}
BaseResponse response = executePost(url, JSONUtil.toJson(params));
return ResultType.get(response.getErrcode());
}
/**
* 设置客服帐号头像
*
* @param accountName 客服帐号名
* @param file 头像文件
* @return 设置结果
*/
public ResultType uploadHeadImg(String accountName, File file) {
LOG.debug("设置客服帐号头像.....");
BeanUtil.requireNonNull(accountName, "帐号必填");
BeanUtil.requireNonNull(file, "文件为空");
String fileName = file.getName().toLowerCase();
if (!fileName.endsWith("jpg")) {
throw new WeixinException("头像必须是jpg格式");
}
String url =
BASE_API_URL
+ "customservice/kfaccount/uploadheadimg?access_token=#&kf_account="
+ accountName;
BaseResponse response = executePost(url, null, file);
return ResultType.get(response.getErrcode());
}
/**
* 发布客服消息
*
* @param openid 关注者ID
* @param message 消息对象，支持各种消息类型
* @return 调用结果
*/
public ResultType sendCustomMessage(String openid, BaseMsg message) {
BeanUtil.requireNonNull(openid, "openid is null");
BeanUtil.requireNonNull(message, "message is null");
LOG.debug("发布客服消息......");
String url = BASE_API_URL + "cgi-bin/message/custom/send?access_token=#";
final Map<String, Object> params = new HashMap<String, Object>();
params.put("touser", openid);
if (message instanceof TextMsg) {
TextMsg msg = (TextMsg) message;
params.put("msgtype", "text");
Map<String, String> text = new HashMap<String, String>();
text.put("content", msg.getContent());
params.put("text", text);
} else if (message instanceof ImageMsg) {
ImageMsg msg = (ImageMsg) message;
params.put("msgtype", "image");
Map<String, String> image = new HashMap<String, String>();
image.put("media_id", msg.getMediaId());
params.put("image", image);
} else if (message instanceof VoiceMsg) {
VoiceMsg msg = (VoiceMsg) message;
params.put("msgtype", "voice");
Map<String, String> voice = new HashMap<String, String>();
voice.put("media_id", msg.getMediaId());
params.put("voice", voice);
} else if (message instanceof VideoMsg) {
VideoMsg msg = (VideoMsg) message;
params.put("msgtype", "video");
Map<String, String> video = new HashMap<String, String>();
video.put("media_id", msg.getMediaId());
video.put("thumb_media_id", msg.getMediaId());
video.put("title", msg.getTitle());
video.put("description", msg.getDescription());
params.put("video", video);
} else if (message instanceof MusicMsg) {
MusicMsg msg = (MusicMsg) message;
params.put("msgtype", "music");
Map<String, String> music = new HashMap<String, String>();
music.put("thumb_media_id", msg.getThumbMediaId());
music.put("title", msg.getTitle());
music.put("description", msg.getDescription());
music.put("musicurl", msg.getMusicUrl());
music.put("hqmusicurl", msg.getHqMusicUrl());
params.put("music", music);
} else if (message instanceof NewsMsg) {
NewsMsg msg = (NewsMsg) message;
params.put("msgtype", "news");
Map<String, Object> news = new HashMap<String, Object>();
List<Object> articles = new ArrayList<Object>();
List<Article> list = msg.getArticles();
for (Article article : list) {
Map<String, String> map = new HashMap<String, String>();
map.put("title", article.getTitle());
map.put("description", article.getDescription());
map.put("url", article.getUrl());
map.put("picurl", article.getPicUrl());
articles.add(map);
}
news.put("articles", articles);
params.put("news", news);
}
BaseResponse response = executePost(url, JSONUtil.toJson(params));
return ResultType.get(response.getErrcode());
}