// 已拨电话清单
@RequestMapping("/agent/listCallHis.do")
public String listCallHisAction(AgentCallHisDto dto) {
// Agent agent = Struts2Helper.getCurrentAgent();
// if (agent != null) {
// dto.setAgentId(agent.getId());
// }
Company c = SpringHelper.getCurrentCompany();
if (c != null) {
dto.setCompanyId(c.getId());
}
User user = SpringHelper.getCurrentUser();
List<User> list = null;
if (StringUtils.isEmpty(dto.getDeptId())) {
list = CRMHelper.getAccessAgentUsers(user, CRMHelper.isCurrentUserManager());
// 有部门
} else {
Dept dept = ServiceLocator.getDeptService().getDept(dto.getDeptId());
list = dept.getAvailableUsers();
}
if (StringUtils.isEmpty(dto.getProcessor())) {
if (list.size() > 1) {
StringBuilder sb = new StringBuilder();
for (int i = 0; i < list.size(); i++) {
sb.append("'").append(list.get(i).getId()).append("',");
}
dto.setProcessor(sb.substring(0, sb.length() - 1));
} else {
dto.setProcessor(user.getId());
}
}
this.getRequest()
.setAttribute("isManager", securityService.hasRole(Role.ROLE_CODE_CRM_MANAGER));
this.getRequest().setAttribute("userlist", list);
Pagination pagination = service.queryPage(dto);
this.getRequest().setAttribute("pagination", pagination);
this.getRequest().setAttribute("dto", dto);
return CRMConstants.CRM_JSP_ROOT + "call/callList";
}
@RequestMapping("/agent/updateAgent.do")
public void updateAgent(HttpServletResponse response) {
try {
String agentval = this.getRequest().getParameter("agentState");
Agent agent = service.getAgent(CRMHelper.getCurrentAgent().getId());
log.debug("座席：" + agent.getPhone() + " 设置状态为：" + agentval);
agent.setState(agentval);
service.updateAgent(agent);
SpringHelper.getSession().setAttribute(CRMConstants.CRM_SESSION_CURRENT_AGENT, agent);
CallServiceClient.getInstance().notifyAgentStateChangeAsync(agent);
if (agentval.equals(Agent.STATE_IDLE)) {
write(response, "Bizidle");
} else {
write(response, "BizBusy");
}
} catch (Exception ex) {
log.error(ex.getMessage(), ex);
}
}
@RequestMapping("/agent/makeCallAjax.do")
public void makeCallAjax(HttpServletResponse response) {
JsonResult jr = new JsonResult();
try {
String callNum = this.getRequest().getParameter("callNum").trim();
if (callNum.startsWith("1") && callNum.length() >= 11) {
String localCode = CRMConfiguration.getLocalAreaCode();
String mobileCode = service.getMobileArea(callNum);
if (!localCode.equals(mobileCode)) {
callNum = "0" + callNum;
}
}
Agent agent = CRMHelper.getCurrentAgent();
log.debug(agent.getPhone() + " called " + callNum);
CRMServiceLocator.getCallService().doMakeCall(agent, callNum);
} catch (Exception ex) {
log.error(ex.getMessage(), ex);
jr.setResult(JsonResult.RESULT_FALSE);
jr.setMessage(ex.getMessage());
}
writeJson(response, jr);
}
@RequestMapping("/agent/smsList.do")
public String smsListAction(SmsDto dto) {
User user = SpringHelper.getCurrentUser();
List<User> list = securityService.getAccessUsers(user, CRMHelper.isCurrentUserManager());
if (StringUtils.isEmpty(dto.getProcessor())) {
if (list.size() > 1) {
StringBuilder sb = new StringBuilder();
for (int i = 0; i < list.size(); i++) {
sb.append("'").append(list.get(i).getId()).append("',");
}
dto.setProcessor(sb.substring(0, sb.length() - 1));
} else {
dto.setProcessor(user.getId());
}
}
Pagination pagination = service.querySMS(dto);
this.getRequest().setAttribute("userlist", list);
this.getRequest().setAttribute("pagination", pagination);
this.getRequest().setAttribute("dto", dto);
return CRMConstants.CRM_JSP_ROOT + "/call/smsList";
}
// 查询今天已经联系的客户
public String todayRelationCustomer() {
Agent agent = CRMHelper.getCurrentAgent();
List<Customer> list = service.todayRelationCustomer(agent);
this.getRequest().setAttribute("customerList", list);
return "todayRelation";
}