@RequestMapping("/agent/updateAgent.do")
public void updateAgent(HttpServletResponse response) {
try {
String agentval = this.getRequest().getParameter("agentState");
Agent agent = service.getAgent(CRMHelper.getCurrentAgent().getId());
log.debug("座席：" + agent.getPhone() + " 设置状态为：" + agentval);
agent.setState(agentval);
service.updateAgent(agent);
SpringHelper.getSession().setAttribute(CRMConstants.CRM_SESSION_CURRENT_AGENT, agent);
CallServiceClient.getInstance().notifyAgentStateChangeAsync(agent);
if (agentval.equals(Agent.STATE_IDLE)) {
write(response, "Bizidle");
} else {
write(response, "BizBusy");
}
} catch (Exception ex) {
log.error(ex.getMessage(), ex);
}
}
@RequestMapping("/agent/makeCallAjax.do")
public void makeCallAjax(HttpServletResponse response) {
JsonResult jr = new JsonResult();
try {
String callNum = this.getRequest().getParameter("callNum").trim();
if (callNum.startsWith("1") && callNum.length() >= 11) {
String localCode = CRMConfiguration.getLocalAreaCode();
String mobileCode = service.getMobileArea(callNum);
if (!localCode.equals(mobileCode)) {
callNum = "0" + callNum;
}
}
Agent agent = CRMHelper.getCurrentAgent();
log.debug(agent.getPhone() + " called " + callNum);
CRMServiceLocator.getCallService().doMakeCall(agent, callNum);
} catch (Exception ex) {
log.error(ex.getMessage(), ex);
jr.setResult(JsonResult.RESULT_FALSE);
jr.setMessage(ex.getMessage());
}
writeJson(response, jr);
}