@OnAlias("update")
public void update(TeamchatAPI api) {
zd =
new Zendesk.Builder("https://teamchat.zendesk.com") // Zendesk account id
.setUsername("*****@*****.**") // email of zendesk account
.setPassword("webaroo")
.build(); // or setToken("0cf1d94606")
String upCom = api.context().currentReply().getField("upCom");
// Getting existing ticket id associated with formid
String[] data = ticketData.getData(api.context().currentReply().getFormId());
String ticketId = data[2];
// Creating or getting existing ticket by it id, Only Admin
Ticket t = zd.getTickets(Long.parseLong(ticketId)).get(0);
Comment c = new Comment();
c.setBody(upCom);
t.setComment(c);
// updating existing ticket in out database
zd.updateTicket(t);
System.out.println("Tested");
// zd.getTicketComments(Long.parseLong(ticketId));
// Room r = api.context().byId(roomId);
// Chatlet cer = api.context().chatletById(formId);
// Reply rep = cer.createReply().addField("upCom", upCom);
// api.perform(r.reply(rep));
}
@OnAlias("getdatafeed")
public void getdatafeed(TeamchatAPI api) {
zd =
new Zendesk.Builder("https://teamchat.zendesk.com") // Zendesk account id
.setUsername("*****@*****.**") // email of zendesk account
.setPassword("webaroo")
.build(); // or setToken("0cf1d94606")
api.perform(api.context().currentRoom().post(new TextChatlet("Thank You !!")));
DBHandler datacng = new DBHandler();
String Tkt = api.context().currentReply().getField("TicketID");
String rate = api.context().currentReply().getField("Rating");
String rcom = api.context().currentReply().getField("rcomment");
System.out.println(Tkt);
System.out.println(rate);
System.out.println(rcom);
try {
datacng.stmt.executeUpdate(
"UPDATE "
+ datacng.configProps.getProperty("dbname").trim()
+ "."
+ datacng.configProps.getProperty("tablename").trim()
+ " SET rating ='"
+ rate
+ "'"
+ ",Rcomment ='"
+ rcom
+ "'"
+ " where ticketId='"
+ Tkt
+ "'");
} catch (SQLException e) {
// TODO Auto-generated catch block
e.printStackTrace();
}
Ticket t = zd.getTicket(Long.parseLong(Tkt));
SatisfactionRating sr = new SatisfactionRating();
sr.setScore(rate);
sr.setComment(rcom);
t.setSatisfactionRating(sr);
// updating existing ticket in out database
zd.updateTicket(t);
System.out.println("Tested");
}
Object[] processTicket(Ticket ticket) {
return new Object[] {ticket.getId()};
}
@OnAlias("query")
public void query(TeamchatAPI api) {
zd =
new Zendesk.Builder("https://teamchat.zendesk.com") // Zendesk account id
.setUsername("*****@*****.**") // email of zendesk account
.setPassword("webaroo")
.build(); // or setToken("0cf1d94606")
String sub = api.context().currentReply().getField("subject");
String com = api.context().currentReply().getField("comment");
String con = api.context().currentReply().getField("contact");
// Setting comment
Comment c = new Comment();
c.setBody(com);
// Creating a new ticket, administrator privilege is required
Ticket ticket = new Ticket();
ticket.setSubject(sub);
ticket.setComment(c);
ticket = zd.createTicket(ticket);
ticketId = String.valueOf(ticket.getId());
requesterId = String.valueOf(ticket.getRequesterId());
String stat = "open";
String rat = "";
String Rc = "";
Form f = api.objects().form();
f.addField(api.objects().input().label("Comment").name("upCom"));
PrimaryChatlet prime = new PrimaryChatlet();
prime
.setQuestionHtml(
"<h4><b>Ticket Details:</b></h4>"
+ "<ul type=\"square\"; style=\"color:#359FD8\";><li><a1 style=\"color:black\";><b>Ticket ID- </b></a1><a2 style=\"color:#359FD8\";>"
+ ticketId
+ "</a2></li><li><a3 style=\"color:black\";><b>Requester ID- </b></a3><a4 style=\"color:#359FD8\";>"
+ requesterId
+ "</a4></li><li><a5 style=\"color:black\";><b>Subject - </b></a5><a6 style=\"color:#359FD8\";>"
+ sub
+ "</a6></li><li><a7 style=\"color:black\";><b>Comment - </b></a7><a8 style=\"color:#359FD8\";>"
+ com
+ "</a8></li></ul>")
.setReplyScreen(f)
.setReplyLabel("Update")
.setDetailsLabel("Update")
.showDetails(true)
.alias("update");
api.perform(api.context().currentRoom().post(prime));
roomId = api.context().currentRoom().getId();
formId = prime.getFormId();
comment = com;
contact = con;
status = stat;
rating = rat;
Rcomment = Rc;
// System.out.println("TICKET ID"+ticketId);
// System.out.println("REQUESTER ID"+requesterId);
// System.out.println("FORM ID"+formId);
// System.out.println("ROOM ID"+roomId);
// System.out.println(status);
ticketData.setData(
roomId, formId, ticketId, requesterId, comment, contact, status, rating, Rcomment);
// Saving ticketid with formid for further replies
// api.data().addField (formId, "RoomID", roomId);
// api.data().addField (formId, "FormID", formId);
// api.data().addField (formId, "TicketID", ticketId);
// api.data().addField (formId, "RequesterID", requesterId);
}
