private void update(Ticket ticketToUpdate) throws PluginException {
Ticket currentTicket = get(ticketToUpdate.getId());
LOG.debug("updating existing ticket : {}", currentTicket.getId());
if (currentTicket.getState() != ticketToUpdate.getState()) {
OTRSTicketUpdateTicket ticketUpdate = new OTRSTicketUpdateTicket();
ticketUpdate.setStateID(openNMSToOTRSState(ticketToUpdate.getState()));
OTRSArticle articleUpdate = new OTRSArticle();
// TODO Figure out why we can't set ArticleFrom without an error from OTRS
// otrsArticle.setFrom(m_configDao.getArticleFrom());
articleUpdate.setSubject(m_configDao.getArticleUpdateSubject());
// All OTRS article fields from defaults
articleUpdate.setArticleType(m_configDao.getArticleType());
articleUpdate.setSenderType(m_configDao.getArticleSenderType());
articleUpdate.setContentType(m_configDao.getArticleContentType());
articleUpdate.setHistoryType(m_configDao.getArticleHistoryType());
articleUpdate.setHistoryComment(m_configDao.getArticleHistoryComment());
switch (ticketToUpdate.getState()) {
case OPEN:
// ticket is new
articleUpdate.setBody(m_configDao.getTicketOpenedMessage());
break;
case CANCELLED:
// not sure how often we see this
articleUpdate.setBody(m_configDao.getTicketCancelledMessage());
break;
case CLOSED:
// closed successful
articleUpdate.setBody(m_configDao.getTicketClosedMessage());
break;
default:
LOG.debug("No valid OpenNMS state on ticket");
articleUpdate.setBody(m_configDao.getTicketUpdatedMessage());
}
TicketUpdate update = new TicketUpdate();
update.setUserLogin(m_configDao.getUserName());
update.setPassword(m_configDao.getPassword());
update.setTicketID(new BigInteger(currentTicket.getId()));
update.setTicket(ticketUpdate);
update.setArticle(articleUpdate);
m_ticketConnector.ticketUpdate(update);
} else {
// There is no else at the moment
// Tickets are _only_ updated with new state
}
}
