/**
* Implementation of TicketerPlugin API call to retrieve a Jira trouble ticket.
*
* @return an OpenNMS
* @throws PluginException
*/
@Override
public Ticket get(String ticketId) throws PluginException {
JiraRestClient jira = getConnection();
if (jira == null) {
return null;
}
// w00t
Issue issue;
try {
issue = jira.getIssueClient().getIssue(ticketId).get();
} catch (InterruptedException | ExecutionException e) {
throw new PluginException("Failed to get issue with id: " + ticketId, e);
}
if (issue != null) {
Ticket ticket = new Ticket();
ticket.setId(issue.getKey());
ticket.setModificationTimestamp(String.valueOf(issue.getUpdateDate().toDate().getTime()));
ticket.setSummary(issue.getSummary());
ticket.setDetails(issue.getDescription());
ticket.setState(getStateFromStatusName(issue.getStatus().getName()));
return ticket;
} else {
return null;
}
}
public void testUpdate() throws Exception {
String summary = "A Ticket at " + new Date();
Ticket ticket = new Ticket();
ticket.setState(Ticket.State.OPEN);
ticket.setSummary(summary);
ticket.setDetails("Ticket details for ticket: " + new Date());
m_ticketer.saveOrUpdate(ticket);
assertNotNull(ticket.getId());
Ticket newTicket = m_ticketer.get(ticket.getId());
assertNotNull(newTicket);
assertTicketEquals(ticket, newTicket);
newTicket.setState(Ticket.State.CLOSED);
newTicket.setDetails("These details have changed");
System.err.println("TicketId = " + newTicket.getId());
m_ticketer.saveOrUpdate(newTicket);
Thread.sleep(500);
Ticket newerTicket = m_ticketer.get(newTicket.getId());
assertTicketEquals(newTicket, newerTicket);
}
public void testSave() {
Ticket ticket = new Ticket();
ticket.setState(Ticket.State.OPEN);
ticket.setSummary("This is the summary");
ticket.setDetails("These are the details");
m_ticketer.saveOrUpdate(ticket);
assertNotNull(ticket.getId());
Ticket newTicket = m_ticketer.get(ticket.getId());
assertNotNull(newTicket);
assertTicketEquals(ticket, newTicket);
}
/*
* (non-Javadoc)
* @see org.opennms.api.integration.ticketing.Plugin#get(java.lang.String)
*/
@Override
public Ticket get(String ticketId) throws PluginException {
Objects.requireNonNull(ticketId, "Please provide a ticketId");
Objects.requireNonNull(
m_ticketConnector, "The GenericTicketConnector was not initialized properly");
TicketGet ticketGet = new TicketGet();
ticketGet.setUserLogin(m_configDao.getUserName());
ticketGet.setPassword(m_configDao.getPassword());
ticketGet.setTicketID(new BigInteger[] {new BigInteger(ticketId)});
TicketGetResponse response = m_ticketConnector.ticketGet(ticketGet);
LOG.debug("TicketGet responded with {} tickets" + response.getTicketLength());
if (response.getTicketLength() == 0) {
// TODO error handling in this case
}
if (response.getTicketLength() > 1) {
LOG.warn("Received more than 1 tickets, ignore all except the first one.");
}
final OTRSTicketGetResponseTicket otrsTicket = response.getTicket(0);
Ticket opennmsTicket = new Ticket();
// add ticket basics from the OTRS ticket
opennmsTicket.setId(otrsTicket.getTicketID().toString());
opennmsTicket.setSummary(otrsTicket.getTitle());
// Note that we user "Owner" from the OTRS ticket here. There
// is nothing to ensure
// That this is a valid OpenNMS user
opennmsTicket.setUser(otrsTicket.getCustomerUserID());
opennmsTicket.setState(otrsToOpenNMSState(otrsTicket.getStateID()));
// add all the article details from the OTRS ticket
// this is not strictly essential as we have no way of viewing
// this atm.
String opennmsTicketDetails = "";
for (OTRSTicketGetResponseArticle article : otrsTicket.getArticle()) {
LOG.debug("Adding Article details from OTRS article ID {}", article.getArticleID());
opennmsTicketDetails =
new StringBuilder()
.append(opennmsTicketDetails)
.append("\n")
.append("From: ")
.append(article.getFrom())
.append("\n")
.append("Subject: ")
.append(article.getSubject())
.append("\n")
.append("Body: ")
.append(article.getBody())
.append("\n")
.toString();
}
opennmsTicket.setDetails(opennmsTicketDetails);
return opennmsTicket;
}
