private String montaMsg(Atendimento atn) {
logger.entering(new Object[0]);
logger.exiting(new Object[0]);
return MessagesUtil.matchAndReplace(
MessagesUtil.getMessage("MessageResources", "msg.alertas.atrasados.info.atendimento"),
new Object[] {
atn.getCliente() == null ? "" : atn.getCliente().getNome(),
atn.getProblemaInicial() == null ? "" : atn.getProblemaInicial().getDescricao(),
atn.getDtAbertura() == null
? ""
: MyToolkit.formaterData(atn.getDtAbertura(), "dd/MM/yyyy HH:mm"),
atn.getStatus() != null ? atn.getStatus().getNome() : "",
atn.getTempoPercorrido()
+ " "
+ MessagesUtil.getMessage("MessageResources", "view.alerta.tempo.minutos")
});
}
private List<String> recuperaEmail(Escalonamento es, Atendimento atn) {
logger.entering(new Object[0]);
List emails = new ArrayList();
String emailResp =
atn.getProblemaInicial() != null
? atn.getProblemaInicial().getTipoProblema().getResponsavel().getEmail()
: "";
String emailSuper =
atn.getProblemaInicial() != null
? atn.getProblemaInicial().getTipoProblema().getSupervisor().getEmail()
: "";
String emailGerente =
atn.getProblemaInicial() != null
? atn.getProblemaInicial().getTipoProblema().getGerente().getEmail()
: "";
if ((es.isAlertaResponsavel()) && (!emailResp.equals(""))) emails.add(emailResp);
if ((es.isAlertaSupervisor()) && (!emailSuper.equals(""))) emails.add(emailSuper);
if ((es.isAlertaGerente()) && (!emailGerente.equals(""))) {
emails.add(emailGerente);
}
logger.exiting(new Object[0]);
return emails;
}
