/** Gets a specified ticket. */
public static Ticket getTicket(int ticketNum) {
DBHelper db = DBHelperFactory.createDBHelper();
Ticket result = db.retrieveTicket(ticketNum);
db.close();
return result;
}
/** Returns an ArrayList of all the registered accounts */
public static ArrayList<String> getWorkerNames() {
DBHelper db = DBHelperFactory.createDBHelper();
ArrayList<String> result = db.createUsernameArrayList();
db.close();
return result;
}
/** Assigns a worker by name to a ticket by ID. */
public static void assignWorker(int ticketNum, String workername) {
DBHelper db = DBHelperFactory.createDBHelper();
Account temp = db.retrieveAccount(workername);
db.updateTicketWorker(ticketNum, temp.get_id());
db.updateTicketQueue(ticketNum, 1);
db.close();
}
/** Returns an ArrayList of Annotations with a TicketID. */
public static ArrayList<Annotation> getAnnotations(int ticketNum) {
DBHelper db = DBHelperFactory.createDBHelper();
ArrayList<Annotation> result = db.createAnnotationArrayListByTicket(ticketNum);
db.close();
return result;
}
/** Returns the last Annotation by date attached to a specified TicketID. */
public static Annotation getLastAnnotation(int ticketID) {
DBHelper db = DBHelperFactory.createDBHelper();
ArrayList<Annotation> temp = db.createAnnotationArrayListByTicket(ticketID);
Annotation result = temp.get(temp.size() - 1);
db.close();
return result;
}
/** Creates a new Annotation with specified text, ticket ID, and worker name. */
public static void createNewAnnotation(String text, int ticketid, String workername) {
DBHelper db = DBHelperFactory.createDBHelper();
java.util.Date date = new java.util.Date();
java.sql.Timestamp ts = new java.sql.Timestamp(date.getTime());
Account temp = db.retrieveAccount(workername);
Annotation anno = ModelFactory.createAnnotation(text, ts, ticketid, temp.get_id());
db.storeAnnotation(anno);
db.close();
}
/** Returns a String for a workername by workerid. */
public static String getWorkerName(int workerid) {
if (workerid == 0) {
return "TicketSystem";
}
DBHelper db = DBHelperFactory.createDBHelper();
Account temp = db.retrieveAccount(workerid);
String result = temp.getUsername();
db.close();
return result;
}
/** Creates a new Ticket based on user input for the subject. Returns the Ticket ID. */
public static int createNewTicket(String desc) {
DBHelper db = DBHelperFactory.createDBHelper();
Ticket tick = ModelFactory.createTicket(0, desc, true, false, false);
int dbid = db.storeTicket(tick);
java.util.Date date = new java.util.Date();
java.sql.Timestamp ts = new java.sql.Timestamp(date.getTime());
Annotation open_ticket_annotation =
ModelFactory.createAnnotation("Ticket has been opened.", ts, dbid, 0);
db.storeAnnotation(open_ticket_annotation);
db.close();
return dbid;
}
/** Returns an ArrayList of Tickets by worker username. */
public static ArrayList<Ticket> getActiveTicketsByWorker(String username) {
DBHelper db = DBHelperFactory.createDBHelper();
Account temp = db.retrieveAccount(username);
ArrayList<Ticket> temp2 = db.createTicketArrayListByWorker(temp.get_id());
ArrayList<Ticket> result = new ArrayList<Ticket>();
for (int i = 0; i < temp2.size(); i++) {
if (temp2.get(i).getActive()) {
result.add(temp2.get(i));
}
}
db.close();
return result;
}
/**
* Returns a formatted string that indicates the last time a Ticket was worked on (in other words,
* the date of the last annotation)
*/
public static String getLastActivity(int ticketNumber) {
DBHelper db = DBHelperFactory.createDBHelper();
ArrayList<Annotation> annos = db.createAnnotationArrayListByTicket(ticketNumber);
java.sql.Timestamp lastActivity = new java.sql.Timestamp(0L);
for (int i = 0; i < annos.size(); i++) {
java.sql.Timestamp ts = annos.get(i).getCreatedOn();
if (ts.after(lastActivity)) {
lastActivity.setTime(ts.getTime());
}
}
String result = getTime(lastActivity);
db.close();
return result;
}
/** Returns an ArrayList of tickets by queue */
public static ArrayList<Ticket> getTicketsByQueue(String queueName) {
DBHelper db = DBHelperFactory.createDBHelper();
int queueType = 0;
String requestedQueue = queueName.toLowerCase();
if (requestedQueue.equals("pending")) {
queueType = 0;
}
if (requestedQueue.equals("active")) {
queueType = 1;
}
if (requestedQueue.equals("closed")) {
queueType = 2;
}
ArrayList<Ticket> result = db.createTicketArrayListByQueue(queueType);
db.close();
return result;
}
/** Closes a specified ticket. */
public static void closeTicket(int ticketNum) {
DBHelper db = DBHelperFactory.createDBHelper();
db.updateTicketQueue(ticketNum, 2);
db.close();
}