/**
* Called from AsteriskServerImpl whenever a new entry appears in a queue.
*
* @param event the JoinEvent received
*/
void handleJoinEvent(JoinEvent event) {
final AsteriskQueueImpl queue = getInternalQueueByName(event.getQueue());
final AsteriskChannelImpl channel = channelManager.getChannelImplByName(event.getChannel());
if (queue == null) {
logger.error("Ignored JoinEvent for unknown queue " + event.getQueue());
return;
}
if (channel == null) {
logger.error("Ignored JoinEvent for unknown channel " + event.getChannel());
return;
}
if (queue.getEntry(event.getChannel()) != null) {
logger.error(
"Ignored duplicate queue entry in queue "
+ event.getQueue()
+ " for channel "
+ event.getChannel());
return;
}
// Asterisk gives us an initial position but doesn't tell us when he shifts the others
// We won't use this data for ordering until there is a appropriate event in AMI.
// (and refreshing the whole queue is too intensive and suffers incoherencies
// due to asynchronous shift that leaves holes if requested too fast)
int reportedPosition = event.getPosition();
queue.createNewEntry(channel, reportedPosition, event.getDateReceived());
}
/**
* Called from AsteriskServerImpl whenever an enty leaves a queue.
*
* @param event - the LeaveEvent received
*/
void handleLeaveEvent(LeaveEvent event) {
final AsteriskQueueImpl queue = getInternalQueueByName(event.getQueue());
final AsteriskChannelImpl channel = channelManager.getChannelImplByName(event.getChannel());
if (queue == null) {
logger.error("Ignored LeaveEvent for unknown queue " + event.getQueue());
return;
}
if (channel == null) {
logger.error("Ignored LeaveEvent for unknown channel " + event.getChannel());
return;
}
final AsteriskQueueEntryImpl existingQueueEntry = queue.getEntry(event.getChannel());
if (existingQueueEntry == null) {
logger.error(
"Ignored leave event for non existing queue entry in queue "
+ event.getQueue()
+ " for channel "
+ event.getChannel());
return;
}
queue.removeEntry(existingQueueEntry, event.getDateReceived());
}
/**
* Called during initialization to populate the members of the queues.
*
* @param event the QueueMemberEvent received
*/
private void handleQueueMemberEvent(QueueMemberEvent event) {
final AsteriskQueueImpl queue = getInternalQueueByName(event.getQueue());
if (queue == null) {
logger.error("Ignored QueueEntryEvent for unknown queue " + event.getQueue());
return;
}
AsteriskQueueMemberImpl member = queue.getMember(event.getLocation());
if (member == null) {
member =
new AsteriskQueueMemberImpl(
server,
queue,
event.getLocation(),
QueueMemberState.valueOf(event.getStatus()),
event.getPaused(),
event.getPenalty(),
event.getMembership(),
event.getCallsTaken(),
event.getLastCall());
queue.addMember(member);
} else {
if (member.stateChanged(QueueMemberState.valueOf(event.getStatus()))
| member.pausedChanged(event.getPaused())
| member.penaltyChanged(event.getPenalty())
| member.callsTakenChanged(event.getCallsTaken())
| member.lastCallChanged(event.getLastCall())) {
queue.stampLastUpdate();
}
}
}
void disconnected() {
synchronized (queuesLRU) {
for (AsteriskQueueImpl queue : queuesLRU.values()) {
queue.cancelServiceLevelTimer();
}
queuesLRU.clear();
}
}
void handleQueueMemberPenaltyEvent(QueueMemberPenaltyEvent event) {
AsteriskQueueImpl queue = getInternalQueueByName(event.getQueue());
if (queue == null) {
logger.error("Ignored QueueMemberStatusEvent for unknown queue " + event.getQueue());
return;
}
AsteriskQueueMemberImpl member = queue.getMemberByLocation(event.getLocation());
if (member == null) {
logger.error("Ignored QueueMemberStatusEvent for unknown member " + event.getLocation());
return;
}
member.penaltyChanged(event.getPenalty());
}
/**
* Challange a QueueMemberRemovedEvent.
*
* @param event - the generated QueueMemberRemovedEvent.
*/
public void handleQueueMemberRemovedEvent(QueueMemberRemovedEvent event) {
final AsteriskQueueImpl queue = getInternalQueueByName(event.getQueue());
if (queue == null) {
logger.error("Ignored QueueMemberRemovedEvent for unknown queue " + event.getQueue());
return;
}
final AsteriskQueueMemberImpl member = queue.getMember(event.getLocation());
if (member == null) {
logger.error(
"Ignored QueueMemberRemovedEvent for unknown agent name: "
+ event.getMemberName()
+ " location: "
+ event.getLocation()
+ " queue: "
+ event.getQueue());
return;
}
queue.removeMember(member);
}
public List<AsteriskQueue> getQueuesUpdatedAfter(Date date) {
refreshQueuesIfForced();
List<AsteriskQueue> copy = new ArrayList<AsteriskQueue>();
synchronized (queuesLRU) {
List<Entry<String, AsteriskQueueImpl>> list =
new ArrayList<Entry<String, AsteriskQueueImpl>>(queuesLRU.entrySet());
ListIterator<Entry<String, AsteriskQueueImpl>> iter = list.listIterator(list.size());
Entry<String, AsteriskQueueImpl> entry;
while (iter.hasPrevious()) {
entry = iter.previous();
AsteriskQueueImpl astQueue = entry.getValue();
if (astQueue.getLastUpdateMillis() <= date.getTime()) {
break;
}
copy.add(astQueue);
}
}
return copy;
}
/**
* Challange a QueueMemberStatusEvent. Called from AsteriskServerImpl whenever a member state
* changes.
*
* @param event that was triggered by Asterisk server.
*/
void handleQueueMemberStatusEvent(QueueMemberStatusEvent event) {
AsteriskQueueImpl queue = getInternalQueueByName(event.getQueue());
if (queue == null) {
logger.error("Ignored QueueMemberStatusEvent for unknown queue " + event.getQueue());
return;
}
AsteriskQueueMemberImpl member = queue.getMemberByLocation(event.getLocation());
if (member == null) {
logger.error("Ignored QueueMemberStatusEvent for unknown member " + event.getLocation());
return;
}
updateQueue(queue.getName());
member.stateChanged(QueueMemberState.valueOf(event.getStatus()));
member.penaltyChanged(event.getPenalty());
member.lastCallChanged(event.getLastCall());
member.callsTakenChanged(event.getCallsTaken());
queue.fireMemberStateChanged(member);
}
/**
* Challange a QueueMemberAddedEvent.
*
* @param event - the generated QueueMemberAddedEvent.
*/
public void handleQueueMemberAddedEvent(QueueMemberAddedEvent event) {
final AsteriskQueueImpl queue = getInternalQueueByName(event.getQueue());
if (queue == null) {
logger.error("Ignored QueueMemberAddedEvent for unknown queue " + event.getQueue());
return;
}
AsteriskQueueMemberImpl member = queue.getMember(event.getLocation());
if (member == null) {
member =
new AsteriskQueueMemberImpl(
server,
queue,
event.getLocation(),
QueueMemberState.valueOf(event.getStatus()),
event.getPaused(),
event.getPenalty(),
event.getMembership(),
event.getCallsTaken(),
event.getLastCall());
}
queue.addMember(member);
}
/**
* Called during initialization to populate the list of queues.
*
* @param event the event received
*/
private void handleQueueParamsEvent(QueueParamsEvent event) {
AsteriskQueueImpl queue;
final String name = event.getQueue();
final Integer max = event.getMax();
final String strategy = event.getStrategy();
final Integer serviceLevel = event.getServiceLevel();
final Integer weight = event.getWeight();
final Integer calls = event.getCalls();
final Integer holdTime = event.getHoldTime();
final Integer talkTime = event.getTalkTime();
final Integer completed = event.getCompleted();
final Integer abandoned = event.getAbandoned();
final Double serviceLevelPerf = event.getServiceLevelPerf();
queue = getInternalQueueByName(name);
if (queue == null) {
queue =
new AsteriskQueueImpl(
server,
name,
max,
strategy,
serviceLevel,
weight,
calls,
holdTime,
talkTime,
completed,
abandoned,
serviceLevelPerf);
logger.info("Adding new queue " + queue);
addQueue(queue);
} else {
// We should never reach that code as this method is only called for initialization
// So the queue should never be in the queues list
synchronized (queue) {
synchronized (queuesLRU) {
if (queue.setMax(max)
| queue.setServiceLevel(serviceLevel)
| queue.setWeight(weight)
| queue.setCalls(calls)
| queue.setHoldTime(holdTime)
| queue.setTalkTime(talkTime)
| queue.setCompleted(completed)
| queue.setAbandoned(abandoned)
| queue.setServiceLevelPerf(serviceLevelPerf)) {
queuesLRU.remove(queue.getName());
queuesLRU.put(queue.getName(), queue);
}
}
}
}
}
/**
* Adds a queue to the internal map, keyed by name.
*
* @param queue the AsteriskQueueImpl to be added
*/
private void addQueue(AsteriskQueueImpl queue) {
synchronized (queuesLRU) {
queuesLRU.put(queue.getName(), queue);
}
}