private void update(Ticket ticketToUpdate) throws PluginException {
Ticket currentTicket = get(ticketToUpdate.getId());
LOG.debug("updating existing ticket : {}", currentTicket.getId());
if (currentTicket.getState() != ticketToUpdate.getState()) {
OTRSTicketUpdateTicket ticketUpdate = new OTRSTicketUpdateTicket();
ticketUpdate.setStateID(openNMSToOTRSState(ticketToUpdate.getState()));
OTRSArticle articleUpdate = new OTRSArticle();
// TODO Figure out why we can't set ArticleFrom without an error from OTRS
// otrsArticle.setFrom(m_configDao.getArticleFrom());
articleUpdate.setSubject(m_configDao.getArticleUpdateSubject());
// All OTRS article fields from defaults
articleUpdate.setArticleType(m_configDao.getArticleType());
articleUpdate.setSenderType(m_configDao.getArticleSenderType());
articleUpdate.setContentType(m_configDao.getArticleContentType());
articleUpdate.setHistoryType(m_configDao.getArticleHistoryType());
articleUpdate.setHistoryComment(m_configDao.getArticleHistoryComment());
switch (ticketToUpdate.getState()) {
case OPEN:
// ticket is new
articleUpdate.setBody(m_configDao.getTicketOpenedMessage());
break;
case CANCELLED:
// not sure how often we see this
articleUpdate.setBody(m_configDao.getTicketCancelledMessage());
break;
case CLOSED:
// closed successful
articleUpdate.setBody(m_configDao.getTicketClosedMessage());
break;
default:
LOG.debug("No valid OpenNMS state on ticket");
articleUpdate.setBody(m_configDao.getTicketUpdatedMessage());
}
TicketUpdate update = new TicketUpdate();
update.setUserLogin(m_configDao.getUserName());
update.setPassword(m_configDao.getPassword());
update.setTicketID(new BigInteger(currentTicket.getId()));
update.setTicket(ticketUpdate);
update.setArticle(articleUpdate);
m_ticketConnector.ticketUpdate(update);
} else {
// There is no else at the moment
// Tickets are _only_ updated with new state
}
}
public void testGet() {
// This may need to be changed ;-)
String ticketId = "TST-12206";
Ticket newTicket = m_ticketer.get(ticketId);
assertNotNull(newTicket);
assertEquals(ticketId, newTicket.getId());
System.out.println(newTicket.getId() + ":" + newTicket.getSummary());
assertTrue(newTicket.getSummary().startsWith("This is the summary"));
// TODO: Implement this later when we need 2 way retrieval of comments/details
// assertEquals("These are the details", newTicket.getDetails());
}
/*
* (non-Javadoc)
* @see
* org.opennms.api.integration.ticketing.Plugin#saveOrUpdate(org.opennms
* .api.integration.ticketing.Ticket)
*/
@Override
public void saveOrUpdate(Ticket ticketToUpdateOrCreate) throws PluginException {
Objects.requireNonNull(ticketToUpdateOrCreate, "The provided ticket must not be null");
if (ticketToUpdateOrCreate.getId() == null) {
create(ticketToUpdateOrCreate);
} else {
update(ticketToUpdateOrCreate);
}
}
/**
* Implementation of TicketerPlugin API call to retrieve a Jira trouble ticket.
*
* @return an OpenNMS
* @throws PluginException
*/
@Override
public Ticket get(String ticketId) throws PluginException {
JiraRestClient jira = getConnection();
if (jira == null) {
return null;
}
// w00t
Issue issue;
try {
issue = jira.getIssueClient().getIssue(ticketId).get();
} catch (InterruptedException | ExecutionException e) {
throw new PluginException("Failed to get issue with id: " + ticketId, e);
}
if (issue != null) {
Ticket ticket = new Ticket();
ticket.setId(issue.getKey());
ticket.setModificationTimestamp(String.valueOf(issue.getUpdateDate().toDate().getTime()));
ticket.setSummary(issue.getSummary());
ticket.setDetails(issue.getDescription());
ticket.setState(getStateFromStatusName(issue.getStatus().getName()));
return ticket;
} else {
return null;
}
}
private void create(Ticket newTicket) throws Otrs31PluginException {
final String summary = newTicket.getSummary().replaceAll("\\<.*?\\>", "");
// TODO Check whether we should use the OpenNMS ticket for this
// The original OTRS plugin checks this and sets if there is a user
// in the OpenNMS ticket. Suspect this may just cause pain as the
// OpenNMS user is unlikely to be a valid OTRS customer user.
final OTRSTicketCreateTicket otrsTicket = new OTRSTicketCreateTicket();
otrsTicket.setCustomerUser(m_configDao.getDefaultUser());
otrsTicket.setTitle(summary);
otrsTicket.setQueue(m_configDao.getQueue());
otrsTicket.setStateID(openNMSToOTRSState(newTicket.getState()));
otrsTicket.setPriority(m_configDao.getPriority());
otrsTicket.setType(m_configDao.getType());
OTRSArticle otrsArticle = new OTRSArticle();
// TODO Figure out why we can't set ArticleFrom without an error from OTRS
// otrsArticle.setFrom(m_configDao.getArticleFrom());
otrsArticle.setSubject(summary);
otrsArticle.setBody(newTicket.getDetails());
otrsArticle.setArticleType(m_configDao.getArticleType());
otrsArticle.setSenderType(m_configDao.getArticleSenderType());
otrsArticle.setContentType(m_configDao.getArticleContentType());
otrsArticle.setHistoryType(m_configDao.getArticleHistoryType());
otrsArticle.setHistoryComment(m_configDao.getArticleHistoryComment());
TicketCreate createRequest = new TicketCreate();
createRequest.setUserLogin(m_configDao.getUserName());
createRequest.setPassword(m_configDao.getPassword());
createRequest.setTicket(otrsTicket);
createRequest.setArticle(otrsArticle);
TicketCreateResponse response = m_ticketConnector.ticketCreate(createRequest);
if (response.getError() != null) {
throw new Otrs31PluginException(response.getError());
}
LOG.debug("Created new ticket with ID {}", response.getTicketID().toString());
newTicket.setId(response.getTicketID().toString());
}
private void assertTicketEquals(Ticket ticket, Ticket newTicket) {
assertEquals(ticket.getId(), newTicket.getId());
assertEquals(ticket.getState(), newTicket.getState());
assertEquals(ticket.getSummary(), newTicket.getSummary());
// TODO: Implement this later when we need 2 way retrieval of comments/details
// assertEquals(ticket.getDetails(), newTicket.getDetails());
}
public void testSave() {
Ticket ticket = new Ticket();
ticket.setState(Ticket.State.OPEN);
ticket.setSummary("This is the summary");
ticket.setDetails("These are the details");
m_ticketer.saveOrUpdate(ticket);
assertNotNull(ticket.getId());
Ticket newTicket = m_ticketer.get(ticket.getId());
assertNotNull(newTicket);
assertTicketEquals(ticket, newTicket);
}
/*
* (non-Javadoc)
* @see org.opennms.api.integration.ticketing.Plugin#saveOrUpdate(org.opennms.api.integration.ticketing.Ticket)
*/
@Override
public void saveOrUpdate(Ticket ticket) throws PluginException {
JiraRestClient jira = getConnection();
if (ticket.getId() == null || ticket.getId().equals("")) {
// If we can't find a ticket with the specified ID then create one.
IssueInputBuilder builder =
new IssueInputBuilder(
getProperties().getProperty("jira.project"),
Long.valueOf(getProperties().getProperty("jira.type").trim()));
builder.setReporterName(getProperties().getProperty("jira.username"));
builder.setSummary(ticket.getSummary());
builder.setDescription(ticket.getDetails());
builder.setDueDate(new DateTime(Calendar.getInstance()));
BasicIssue createdIssue;
try {
createdIssue = jira.getIssueClient().createIssue(builder.build()).get();
} catch (InterruptedException | ExecutionException e) {
throw new PluginException("Failed to create issue.", e);
}
LOG.info("created ticket " + createdIssue);
ticket.setId(createdIssue.getKey());
} else {
// Otherwise update the existing ticket
LOG.info("Received ticket: {}", ticket.getId());
Issue issue;
try {
issue = jira.getIssueClient().getIssue(ticket.getId()).get();
} catch (InterruptedException | ExecutionException e) {
throw new PluginException("Failed to get issue with id:" + ticket.getId(), e);
}
Iterable<Transition> transitions;
try {
transitions = jira.getIssueClient().getTransitions(issue).get();
} catch (InterruptedException | ExecutionException e) {
throw new PluginException(
"Failed to get transitions for issue with id:" + issue.getId(), e);
}
if (Ticket.State.CLOSED.equals(ticket.getState())) {
Comment comment = Comment.valueOf("Issue resolved by OpenNMS.");
for (Transition transition : transitions) {
if (getProperties().getProperty("jira.resolve").equals(transition.getName())) {
LOG.info("Resolving ticket {}", ticket.getId());
// Resolve the issue
try {
jira.getIssueClient()
.transition(issue, new TransitionInput(transition.getId(), comment))
.get();
} catch (InterruptedException | ExecutionException e) {
throw new PluginException("Failed to get resolve issue with id:" + issue.getId(), e);
}
return;
}
}
LOG.warn(
"Could not resolve ticket {}, no '{}' operation available.",
ticket.getId(),
getProperties().getProperty("jira.resolve"));
} else if (Ticket.State.OPEN.equals(ticket.getState())) {
Comment comment = Comment.valueOf("Issue reopened by OpenNMS.");
for (Transition transition : transitions) {
if (getProperties().getProperty("jira.reopen").equals(transition.getName())) {
LOG.info("Reopening ticket {}", ticket.getId());
// Resolve the issue
try {
jira.getIssueClient()
.transition(issue, new TransitionInput(transition.getId(), comment))
.get();
} catch (InterruptedException | ExecutionException e) {
throw new PluginException("Failed to reopen issue with id:" + issue.getId(), e);
}
return;
}
}
LOG.warn(
"Could not reopen ticket {}, no '{}' operation available.",
ticket.getId(),
getProperties().getProperty("jira.reopen"));
}
}
}
/*
* (non-Javadoc)
* @see org.opennms.api.integration.ticketing.Plugin#get(java.lang.String)
*/
@Override
public Ticket get(String ticketId) throws PluginException {
Objects.requireNonNull(ticketId, "Please provide a ticketId");
Objects.requireNonNull(
m_ticketConnector, "The GenericTicketConnector was not initialized properly");
TicketGet ticketGet = new TicketGet();
ticketGet.setUserLogin(m_configDao.getUserName());
ticketGet.setPassword(m_configDao.getPassword());
ticketGet.setTicketID(new BigInteger[] {new BigInteger(ticketId)});
TicketGetResponse response = m_ticketConnector.ticketGet(ticketGet);
LOG.debug("TicketGet responded with {} tickets" + response.getTicketLength());
if (response.getTicketLength() == 0) {
// TODO error handling in this case
}
if (response.getTicketLength() > 1) {
LOG.warn("Received more than 1 tickets, ignore all except the first one.");
}
final OTRSTicketGetResponseTicket otrsTicket = response.getTicket(0);
Ticket opennmsTicket = new Ticket();
// add ticket basics from the OTRS ticket
opennmsTicket.setId(otrsTicket.getTicketID().toString());
opennmsTicket.setSummary(otrsTicket.getTitle());
// Note that we user "Owner" from the OTRS ticket here. There
// is nothing to ensure
// That this is a valid OpenNMS user
opennmsTicket.setUser(otrsTicket.getCustomerUserID());
opennmsTicket.setState(otrsToOpenNMSState(otrsTicket.getStateID()));
// add all the article details from the OTRS ticket
// this is not strictly essential as we have no way of viewing
// this atm.
String opennmsTicketDetails = "";
for (OTRSTicketGetResponseArticle article : otrsTicket.getArticle()) {
LOG.debug("Adding Article details from OTRS article ID {}", article.getArticleID());
opennmsTicketDetails =
new StringBuilder()
.append(opennmsTicketDetails)
.append("\n")
.append("From: ")
.append(article.getFrom())
.append("\n")
.append("Subject: ")
.append(article.getSubject())
.append("\n")
.append("Body: ")
.append(article.getBody())
.append("\n")
.toString();
}
opennmsTicket.setDetails(opennmsTicketDetails);
return opennmsTicket;
}
public void testUpdate() throws Exception {
String summary = "A Ticket at " + new Date();
Ticket ticket = new Ticket();
ticket.setState(Ticket.State.OPEN);
ticket.setSummary(summary);
ticket.setDetails("Ticket details for ticket: " + new Date());
m_ticketer.saveOrUpdate(ticket);
assertNotNull(ticket.getId());
Ticket newTicket = m_ticketer.get(ticket.getId());
assertNotNull(newTicket);
assertTicketEquals(ticket, newTicket);
newTicket.setState(Ticket.State.CLOSED);
newTicket.setDetails("These details have changed");
System.err.println("TicketId = " + newTicket.getId());
m_ticketer.saveOrUpdate(newTicket);
Thread.sleep(500);
Ticket newerTicket = m_ticketer.get(newTicket.getId());
assertTicketEquals(newTicket, newerTicket);
}
