public void executeGet(IQ packet, Workgroup workgroup) {
IQ reply = IQ.createResultIQ(packet);
JID from = packet.getFrom();
String bareJID = from.toBareJID();
boolean isMonitor = false;
// Retrieve the sound settings.
String monitors = workgroup.getProperties().getProperty("monitors");
if (monitors != null) {
StringTokenizer tkn = new StringTokenizer(monitors, ",");
while (tkn.hasMoreTokens()) {
String agent = tkn.nextToken();
if (agent.equalsIgnoreCase(bareJID)) {
isMonitor = true;
}
}
}
Element monitorElement =
reply.setChildElement("monitor", "http://jivesoftware.com/protocol/workgroup");
if (!isMonitor) {
monitorElement.addElement("isMonitor").setText("false");
} else {
monitorElement.addElement("isMonitor").setText("true");
}
workgroup.send(reply);
}
/**
* Returns the number of request made to a workgroup between specified dates.
*
* @param workgroupName the workgroup to search
* @param startDate the time to begin the search from.
* @param endDate the time to end the search.
* @return the total number of requests
*/
public static int getNumberOfRequestsForWorkgroup(
String workgroupName, Date startDate, Date endDate) {
Workgroup workgroup = getWorkgroup(workgroupName);
if (workgroup == null) {
return 0;
}
int count = 0;
Connection con = null;
PreparedStatement pstmt = null;
ResultSet rs = null;
try {
con = DbConnectionManager.getConnection();
pstmt = con.prepareStatement(WORKGROUP_REQUEST_COUNT);
pstmt.setLong(1, workgroup.getID());
pstmt.setString(2, StringUtils.dateToMillis(startDate));
pstmt.setString(3, StringUtils.dateToMillis(endDate));
rs = pstmt.executeQuery();
if (rs.next()) {
count = rs.getInt(1);
}
} catch (Exception ex) {
Log.error(ex.getMessage(), ex);
} finally {
DbConnectionManager.closeConnection(rs, pstmt, con);
}
return count;
}
/**
* Create a new Workgroup.
*
* @param workgroupName the name of the workgroup.
* @param description the description of the workgroup.
* @param agents the agents, in a comma delimited string.
* @return a map of errors (if any)
*/
public static Map<String, String> createWorkgroup(
String workgroupName, String description, String agents) {
Map<String, String> errors = new HashMap<String, String>();
// Get a workgroup manager
WorkgroupManager wgManager = WorkgroupManager.getInstance();
if (wgManager == null) {
errors.put("general_error", "The server is down");
return errors;
}
String defaultQueueName = "Default Queue";
// Validate
if (workgroupName == null) {
errors.put("wgName", "");
} else {
try {
workgroupName = workgroupName.trim().toLowerCase();
workgroupName = Stringprep.nodeprep(workgroupName);
} catch (StringprepException se) {
errors.put("wgName", "");
}
}
// do a create if there were no errors
RequestQueue queue = null;
if (errors.size() == 0) {
try {
// Create new workgroup
Workgroup workgroup = wgManager.createWorkgroup(workgroupName);
workgroup.setDescription(description);
// Create a default workgroup queue
queue = workgroup.createRequestQueue(defaultQueueName);
// workgroup.setMaxChats(maxChats);
// workgroup.setMinChats(minChats);
// Make the workgroup ready by default:
workgroup.setStatus(Workgroup.Status.READY);
// Create default messages and images for the new workgroup
ChatSettingsCreator.getInstance().createDefaultSettings(workgroup.getJID());
// Add generic web form
FormManager formManager = FormManager.getInstance();
formManager.createGenericForm(workgroup);
} catch (UserAlreadyExistsException uaee) {
errors.put("exists", "");
} catch (Exception e) {
Log.error(e.getMessage(), e);
errors.put("general", "");
}
}
if (ModelUtil.hasLength(agents)) {
addAgents(queue, agents);
}
return errors;
}
public static void toggleStatus(String workgroupName) {
final WorkgroupManager workgroupManager = WorkgroupManager.getInstance();
Workgroup workgroup;
try {
workgroup = workgroupManager.getWorkgroup(new JID(workgroupName));
} catch (UserNotFoundException e) {
return;
}
Workgroup.Status status = workgroup.getStatus();
if (status == Workgroup.Status.READY) {
workgroup.setStatus(Workgroup.Status.CLOSED);
} else {
workgroup.setStatus(Workgroup.Status.READY);
}
}
/**
* Returns the total number of chats that have occured within a workgroup.
*
* @param workgroupName the jid of the workgroup.
* @return the total number of chats that have occured within a workgroup.
*/
public static int getNumberOfChatsForWorkgroup(String workgroupName) {
Workgroup workgroup = null;
try {
workgroup = WorkgroupManager.getInstance().getWorkgroup(new JID(workgroupName));
} catch (Exception ex) {
Log.error(ex.getMessage(), ex);
}
int count = 0;
for (RequestQueue requestQueue : workgroup.getRequestQueues()) {
count += requestQueue.getTotalChatCount();
}
return count;
}
public static String updateWorkgroup(
String workgroupName,
String displayName,
String description,
int maxSize,
int minSize,
long requestTimeout,
long offerTimeout) {
final WorkgroupManager workgroupManager = WorkgroupManager.getInstance();
Workgroup workgroup;
try {
workgroup = workgroupManager.getWorkgroup(new JID(workgroupName));
} catch (UserNotFoundException e) {
return getUpdateMessage(false, "The JID specified is invalid.");
}
workgroup.setDisplayName(displayName);
workgroup.setDescription(description);
if (maxSize < minSize) {
return getUpdateMessage(false, "Max size must be greater or equal to min size.");
}
workgroup.setMaxChats(maxSize);
workgroup.setMinChats(minSize);
workgroup.setRequestTimeout(requestTimeout);
workgroup.setOfferTimeout(offerTimeout);
return getUpdateMessage(true, "Workgroup has been updated");
}
public void executeSet(IQ packet, Workgroup workgroup) {
IQ reply = null;
Element iq = packet.getChildElement();
try {
JID from = packet.getFrom();
String bareJID = from.toBareJID();
if (!isOwner(bareJID, workgroup)) {
reply = IQ.createResultIQ(packet);
reply.setChildElement(packet.getChildElement().createCopy());
reply.setError(new PacketError(PacketError.Condition.forbidden));
workgroup.send(reply);
return;
}
// Verify that an agent is requesting this information.
WorkgroupManager workgroupManager = WorkgroupManager.getInstance();
if (iq.element("makeOwner") != null) {
String sessionID = iq.element("makeOwner").attributeValue("sessionID");
final String serviceName = workgroupManager.getMUCServiceName();
final String roomName = sessionID + "@" + serviceName;
// final String roomJID = roomName + "/" + workgroup.getJID().getNode();
IQ iqPacket = new IQ(IQ.Type.set);
iqPacket.setTo(roomName);
iqPacket.setFrom(workgroup.getFullJID());
Element query = iqPacket.setChildElement("query", "http://jabber.org/protocol/muc#admin");
Element item = query.addElement("item");
item.addAttribute("affiliation", "owner");
item.addAttribute("jid", packet.getFrom().toBareJID());
workgroup.send(iqPacket);
}
reply = IQ.createResultIQ(packet);
} catch (Exception e) {
reply = IQ.createResultIQ(packet);
reply.setChildElement(packet.getChildElement().createCopy());
reply.setError(new PacketError(PacketError.Condition.item_not_found));
}
workgroup.send(reply);
}
/**
* Returns the total chat length of an individual workgroup.
*
* @param workgroupName the name of the workgroup.
* @return the total length of all chats in the specified workgroup.
*/
public static long getTotalChatTimeForWorkgroup(String workgroupName) {
Workgroup workgroup = null;
try {
workgroup = WorkgroupManager.getInstance().getWorkgroup(new JID(workgroupName));
} catch (Exception ex) {
Log.error(ex.getMessage(), ex);
}
int totalWorkgroupChatTime = 0;
Connection con = null;
PreparedStatement pstmt = null;
ResultSet rs = null;
try {
con = DbConnectionManager.getConnection();
pstmt = con.prepareStatement(CHAT_TIMES_FOR_WORKGROUPS);
pstmt.setLong(1, workgroup.getID());
rs = pstmt.executeQuery();
while (rs.next()) {
String startTimeString = rs.getString(1);
String endTimeString = rs.getString(2);
if ((startTimeString != null)
&& (startTimeString.trim().length() > 0)
&& (endTimeString != null)
&& (endTimeString.trim().length() > 0)) {
long startLong = Long.parseLong(startTimeString);
long endLong = Long.parseLong(endTimeString);
totalWorkgroupChatTime += endLong - startLong;
}
}
} catch (Exception ex) {
Log.error(ex.getMessage(), ex);
} finally {
DbConnectionManager.closeConnection(rs, pstmt, con);
}
return totalWorkgroupChatTime;
}
/**
* Returns the number of canceled requests.
*
* @param workgroupName the workgroup to search
* @param startDate the time to begin the search from.
* @param endDate the time to end the search.
* @return the total number of requests
*/
public static long getTotalWaitTimeForWorkgroup(
String workgroupName, Date startDate, Date endDate) {
Workgroup workgroup = null;
try {
workgroup = WorkgroupManager.getInstance().getWorkgroup(new JID(workgroupName));
} catch (Exception ex) {
Log.error(ex.getMessage(), ex);
}
if (workgroup == null) {
return 0;
}
int waitTime = 0;
Connection con = null;
PreparedStatement pstmt = null;
ResultSet rs = null;
try {
con = DbConnectionManager.getConnection();
pstmt = con.prepareStatement(WORKGROUP_WAIT_TIME);
pstmt.setLong(1, workgroup.getID());
// Set the state the ignored requests.
pstmt.setInt(2, 1);
pstmt.setString(2, StringUtils.dateToMillis(startDate));
pstmt.setString(3, StringUtils.dateToMillis(endDate));
rs = pstmt.executeQuery();
rs.next();
waitTime = rs.getInt(1);
} catch (Exception ex) {
Log.error(ex.getMessage(), ex);
} finally {
DbConnectionManager.closeConnection(rs, pstmt, con);
}
return waitTime;
}
private boolean isOwner(String jid, Workgroup workgroup) {
DbProperties props = workgroup.getProperties();
// Add monitors if you wish :)
String monitors = props.getProperty("monitors");
if (monitors != null) {
StringTokenizer tkn = new StringTokenizer(monitors, ",");
while (tkn.hasMoreTokens()) {
String monitor = tkn.nextToken();
if (monitor.equalsIgnoreCase(jid)) {
return true;
}
}
}
return false;
}
public void setState(Workgroup workgroup, WorkgroupSettings workgroupSettings, QName namespace) {
this.workgroupSettings = workgroupSettings;
this.workgroup = workgroup;
this.namespace = namespace;
try {
final Element element =
workgroupSettings.get(
workgroup.getJID().toBareJID(), DocumentHelper.createElement(namespace));
final List list = element.elements();
final Iterator iter = list.iterator();
while (iter.hasNext()) {
Element el = (Element) iter.next();
addToSettings(el);
}
} catch (Exception ex) {
Log.error(ex.getMessage(), ex);
}
}
public void setMap(Map map) {
Element element = DocumentHelper.createElement(namespace);
final Iterator i = element.elementIterator();
while (i.hasNext()) {
element.remove((Element) i.next());
}
final Iterator iter = map.keySet().iterator();
while (iter.hasNext()) {
String key = (String) iter.next();
String value = (String) map.get(key);
Element elem = DocumentHelper.createElement("entry");
elem.addElement(key).setText(value);
element.add(elem);
}
try {
workgroupSettings.add(workgroup.getJID().toBareJID(), element);
} catch (Exception ex) {
Log.error(ex.getMessage(), ex);
}
}