private void update(Ticket ticketToUpdate) throws PluginException {
Ticket currentTicket = get(ticketToUpdate.getId());
LOG.debug("updating existing ticket : {}", currentTicket.getId());
if (currentTicket.getState() != ticketToUpdate.getState()) {
OTRSTicketUpdateTicket ticketUpdate = new OTRSTicketUpdateTicket();
ticketUpdate.setStateID(openNMSToOTRSState(ticketToUpdate.getState()));
OTRSArticle articleUpdate = new OTRSArticle();
// TODO Figure out why we can't set ArticleFrom without an error from OTRS
// otrsArticle.setFrom(m_configDao.getArticleFrom());
articleUpdate.setSubject(m_configDao.getArticleUpdateSubject());
// All OTRS article fields from defaults
articleUpdate.setArticleType(m_configDao.getArticleType());
articleUpdate.setSenderType(m_configDao.getArticleSenderType());
articleUpdate.setContentType(m_configDao.getArticleContentType());
articleUpdate.setHistoryType(m_configDao.getArticleHistoryType());
articleUpdate.setHistoryComment(m_configDao.getArticleHistoryComment());
switch (ticketToUpdate.getState()) {
case OPEN:
// ticket is new
articleUpdate.setBody(m_configDao.getTicketOpenedMessage());
break;
case CANCELLED:
// not sure how often we see this
articleUpdate.setBody(m_configDao.getTicketCancelledMessage());
break;
case CLOSED:
// closed successful
articleUpdate.setBody(m_configDao.getTicketClosedMessage());
break;
default:
LOG.debug("No valid OpenNMS state on ticket");
articleUpdate.setBody(m_configDao.getTicketUpdatedMessage());
}
TicketUpdate update = new TicketUpdate();
update.setUserLogin(m_configDao.getUserName());
update.setPassword(m_configDao.getPassword());
update.setTicketID(new BigInteger(currentTicket.getId()));
update.setTicket(ticketUpdate);
update.setArticle(articleUpdate);
m_ticketConnector.ticketUpdate(update);
} else {
// There is no else at the moment
// Tickets are _only_ updated with new state
}
}
private void assertTicketEquals(Ticket ticket, Ticket newTicket) {
assertEquals(ticket.getId(), newTicket.getId());
assertEquals(ticket.getState(), newTicket.getState());
assertEquals(ticket.getSummary(), newTicket.getSummary());
// TODO: Implement this later when we need 2 way retrieval of comments/details
// assertEquals(ticket.getDetails(), newTicket.getDetails());
}
private void create(Ticket newTicket) throws Otrs31PluginException {
final String summary = newTicket.getSummary().replaceAll("\\<.*?\\>", "");
// TODO Check whether we should use the OpenNMS ticket for this
// The original OTRS plugin checks this and sets if there is a user
// in the OpenNMS ticket. Suspect this may just cause pain as the
// OpenNMS user is unlikely to be a valid OTRS customer user.
final OTRSTicketCreateTicket otrsTicket = new OTRSTicketCreateTicket();
otrsTicket.setCustomerUser(m_configDao.getDefaultUser());
otrsTicket.setTitle(summary);
otrsTicket.setQueue(m_configDao.getQueue());
otrsTicket.setStateID(openNMSToOTRSState(newTicket.getState()));
otrsTicket.setPriority(m_configDao.getPriority());
otrsTicket.setType(m_configDao.getType());
OTRSArticle otrsArticle = new OTRSArticle();
// TODO Figure out why we can't set ArticleFrom without an error from OTRS
// otrsArticle.setFrom(m_configDao.getArticleFrom());
otrsArticle.setSubject(summary);
otrsArticle.setBody(newTicket.getDetails());
otrsArticle.setArticleType(m_configDao.getArticleType());
otrsArticle.setSenderType(m_configDao.getArticleSenderType());
otrsArticle.setContentType(m_configDao.getArticleContentType());
otrsArticle.setHistoryType(m_configDao.getArticleHistoryType());
otrsArticle.setHistoryComment(m_configDao.getArticleHistoryComment());
TicketCreate createRequest = new TicketCreate();
createRequest.setUserLogin(m_configDao.getUserName());
createRequest.setPassword(m_configDao.getPassword());
createRequest.setTicket(otrsTicket);
createRequest.setArticle(otrsArticle);
TicketCreateResponse response = m_ticketConnector.ticketCreate(createRequest);
if (response.getError() != null) {
throw new Otrs31PluginException(response.getError());
}
LOG.debug("Created new ticket with ID {}", response.getTicketID().toString());
newTicket.setId(response.getTicketID().toString());
}
/*
* (non-Javadoc)
* @see org.opennms.api.integration.ticketing.Plugin#saveOrUpdate(org.opennms.api.integration.ticketing.Ticket)
*/
@Override
public void saveOrUpdate(Ticket ticket) throws PluginException {
JiraRestClient jira = getConnection();
if (ticket.getId() == null || ticket.getId().equals("")) {
// If we can't find a ticket with the specified ID then create one.
IssueInputBuilder builder =
new IssueInputBuilder(
getProperties().getProperty("jira.project"),
Long.valueOf(getProperties().getProperty("jira.type").trim()));
builder.setReporterName(getProperties().getProperty("jira.username"));
builder.setSummary(ticket.getSummary());
builder.setDescription(ticket.getDetails());
builder.setDueDate(new DateTime(Calendar.getInstance()));
BasicIssue createdIssue;
try {
createdIssue = jira.getIssueClient().createIssue(builder.build()).get();
} catch (InterruptedException | ExecutionException e) {
throw new PluginException("Failed to create issue.", e);
}
LOG.info("created ticket " + createdIssue);
ticket.setId(createdIssue.getKey());
} else {
// Otherwise update the existing ticket
LOG.info("Received ticket: {}", ticket.getId());
Issue issue;
try {
issue = jira.getIssueClient().getIssue(ticket.getId()).get();
} catch (InterruptedException | ExecutionException e) {
throw new PluginException("Failed to get issue with id:" + ticket.getId(), e);
}
Iterable<Transition> transitions;
try {
transitions = jira.getIssueClient().getTransitions(issue).get();
} catch (InterruptedException | ExecutionException e) {
throw new PluginException(
"Failed to get transitions for issue with id:" + issue.getId(), e);
}
if (Ticket.State.CLOSED.equals(ticket.getState())) {
Comment comment = Comment.valueOf("Issue resolved by OpenNMS.");
for (Transition transition : transitions) {
if (getProperties().getProperty("jira.resolve").equals(transition.getName())) {
LOG.info("Resolving ticket {}", ticket.getId());
// Resolve the issue
try {
jira.getIssueClient()
.transition(issue, new TransitionInput(transition.getId(), comment))
.get();
} catch (InterruptedException | ExecutionException e) {
throw new PluginException("Failed to get resolve issue with id:" + issue.getId(), e);
}
return;
}
}
LOG.warn(
"Could not resolve ticket {}, no '{}' operation available.",
ticket.getId(),
getProperties().getProperty("jira.resolve"));
} else if (Ticket.State.OPEN.equals(ticket.getState())) {
Comment comment = Comment.valueOf("Issue reopened by OpenNMS.");
for (Transition transition : transitions) {
if (getProperties().getProperty("jira.reopen").equals(transition.getName())) {
LOG.info("Reopening ticket {}", ticket.getId());
// Resolve the issue
try {
jira.getIssueClient()
.transition(issue, new TransitionInput(transition.getId(), comment))
.get();
} catch (InterruptedException | ExecutionException e) {
throw new PluginException("Failed to reopen issue with id:" + issue.getId(), e);
}
return;
}
}
LOG.warn(
"Could not reopen ticket {}, no '{}' operation available.",
ticket.getId(),
getProperties().getProperty("jira.reopen"));
}
}
}
