private OpenAcdQueueGroup createQueueGroup(OpenAcdQueueGroupRestInfoFull queueGroupRestInfo) {
OpenAcdQueueGroup queueGroup = new OpenAcdQueueGroup();
// copy fields from rest info
queueGroup.setName(queueGroupRestInfo.getName());
queueGroup.setDescription(queueGroupRestInfo.getDescription());
addLists(queueGroup, queueGroupRestInfo);
return queueGroup;
}
private void updateQueueGroup(
OpenAcdQueueGroup queueGroup, OpenAcdQueueGroupRestInfoFull queueGroupRestInfo) {
String tempString;
// do not allow empty name
tempString = queueGroupRestInfo.getName();
if (!tempString.isEmpty()) {
queueGroup.setName(tempString);
}
queueGroup.setDescription(queueGroupRestInfo.getDescription());
addLists(queueGroup, queueGroupRestInfo);
}
private void addLists(
OpenAcdQueueGroup queueGroup, OpenAcdQueueGroupRestInfoFull queueGroupRestInfo) {
// remove all skills
queueGroup.getSkills().clear();
// set skills
OpenAcdSkill skill;
List<OpenAcdSkillRestInfo> skillsRestInfo = queueGroupRestInfo.getSkills();
for (OpenAcdSkillRestInfo skillRestInfo : skillsRestInfo) {
skill = m_openAcdContext.getSkillById(skillRestInfo.getId());
queueGroup.addSkill(skill);
}
// remove all agent groups
queueGroup.getAgentGroups().clear();
// set agent groups
OpenAcdAgentGroup agentGroup;
List<OpenAcdAgentGroupRestInfo> agentGroupsRestInfo = queueGroupRestInfo.getAgentGroups();
for (OpenAcdAgentGroupRestInfo agentGroupRestInfo : agentGroupsRestInfo) {
agentGroup = m_openAcdContext.getAgentGroupById(agentGroupRestInfo.getId());
queueGroup.addAgentGroup(agentGroup);
}
// remove all current steps
queueGroup.getSteps().clear();
// set steps
OpenAcdRecipeStep step;
OpenAcdRecipeCondition condition;
OpenAcdRecipeAction action;
OpenAcdRecipeActionRestInfo actionRestInfo;
List<OpenAcdRecipeStepRestInfo> recipeStepsRestInfo = queueGroupRestInfo.getSteps();
for (OpenAcdRecipeStepRestInfo recipeStepRestInfo : recipeStepsRestInfo) {
step = new OpenAcdRecipeStep();
step.setFrequency(recipeStepRestInfo.getFrequency());
// add conditions
step.getConditions().clear();
for (OpenAcdRecipeConditionRestInfo recipeConditionRestInfo :
recipeStepRestInfo.getConditions()) {
condition = new OpenAcdRecipeCondition();
condition.setCondition(recipeConditionRestInfo.getCondition());
condition.setRelation(recipeConditionRestInfo.getRelation());
condition.setValueCondition(recipeConditionRestInfo.getValueCondition());
step.addCondition(condition);
}
// add action
action = new OpenAcdRecipeAction();
actionRestInfo = recipeStepRestInfo.getAction();
action.setAction(actionRestInfo.getAction());
action.setActionValue(actionRestInfo.getActionValue());
// set action skills (separate from skills assigned to queue
for (OpenAcdSkillRestInfo skillRestInfo : actionRestInfo.getSkills()) {
skill = m_openAcdContext.getSkillById(skillRestInfo.getId());
action.addSkill(skill);
}
step.setAction(action);
queueGroup.addStep(step);
}
}
// basic interface level validation of data provided through REST interface for creation or update
// may also contain clean up of input data
// may create another validation function if different rules needed for update v. create
private ValidationInfo validate(OpenAcdQueueGroupRestInfoFull restInfo) {
ValidationInfo validationInfo = new ValidationInfo();
List<String> relation = Arrays.asList("is", "isNot");
List<String> condition1 =
Arrays.asList(
"available_agents",
"eligible_agents",
"calls_queued",
"queue_position",
"hour",
"weekday",
"client_calls_queued");
List<String> condition2 =
Arrays.asList("ticks", "client", "media_type", "caller_id", "caller_name");
List<String> equalityRelation = Arrays.asList("is", "greater", "less");
List<String> mediaValues = Arrays.asList("voice", "email", "voicemail", "chat");
String name = restInfo.getName();
// rest mods the hours with 24 to give a new hour, so allow over 23
for (int i = 0; i < name.length(); i++) {
if ((!Character.isLetterOrDigit(name.charAt(i))
&& !(Character.getType(name.charAt(i)) == Character.CONNECTOR_PUNCTUATION))
&& name.charAt(i) != '-') {
validationInfo.valid = false;
validationInfo.message =
"Validation Error: 'Name' must only contain letters, numbers, dashes, and underscores";
validationInfo.responseCode = ResponseCode.ERROR_BAD_INPUT;
}
}
for (int i = 0; i < restInfo.getSteps().size(); i++) {
if (restInfo.getSteps().get(i).getAction().getAction().isEmpty()) {
validationInfo.valid = false;
validationInfo.message =
"Validation Error: 'Action' cannot be empty and must only contain numbers and *";
validationInfo.responseCode = ResponseCode.ERROR_BAD_INPUT;
}
if (restInfo.getSteps().get(i).getAction().getAction().equals("announce")
|| restInfo.getSteps().get(i).getAction().getAction().equals("set_priority")) {
if (restInfo.getSteps().get(i).getAction().getActionValue().isEmpty()) {
validationInfo.valid = false;
validationInfo.message =
"Validation Error: 'Action Value' cannot be empty and must only contain numbers and *";
validationInfo.responseCode = ResponseCode.ERROR_BAD_INPUT;
}
}
for (int j = 0; j < m_openAcdContext.getClients().size(); j++) {
if (m_openAcdContext
.getClients()
.get(j)
.getIdentity()
.equals(restInfo.getSteps().get(i).getAction().getActionValue())) {
validationInfo.valid = false;
validationInfo.message = "Validation Error: Client Does not Exist";
validationInfo.responseCode = ResponseCode.ERROR_BAD_INPUT;
}
}
if (restInfo.getSteps().get(i).getAction().getAction().equals("set_priority")) {
for (int j = 0; j < restInfo.getSteps().get(i).getAction().getActionValue().length(); j++) {
char c = restInfo.getSteps().get(i).getAction().getActionValue().charAt(j);
if (!Character.isDigit(c) && c != '*') {
validationInfo.valid = false;
validationInfo.message =
"Validation Error: 'Action Value' must only contain numbers and *";
validationInfo.responseCode = ResponseCode.ERROR_BAD_INPUT;
}
}
}
for (int k = 0; k < restInfo.getSteps().get(i).getConditions().size(); k++) {
if (restInfo.getSteps().get(i).getConditions().get(k).getCondition().isEmpty()
|| restInfo.getSteps().get(i).getConditions().get(k).getRelation().isEmpty()
|| restInfo.getSteps().get(i).getConditions().get(k).getValueCondition().isEmpty()) {
validationInfo.valid = false;
validationInfo.message = "Validation Error: 'Condtion' cannot be empty";
validationInfo.responseCode = ResponseCode.ERROR_BAD_INPUT;
}
if (condition2.contains(restInfo.getSteps().get(i).getConditions().get(k).getCondition())) {
if (!(relation.contains(
restInfo.getSteps().get(i).getConditions().get(k).getRelation()))) {
validationInfo.valid = false;
validationInfo.message = "Validation Error: 'Relation' must only be 'is' or 'isNot'";
validationInfo.responseCode = ResponseCode.ERROR_BAD_INPUT;
}
}
if (condition1.contains(restInfo.getSteps().get(i).getConditions().get(k).getCondition())) {
if (!(equalityRelation.contains(
restInfo.getSteps().get(i).getConditions().get(k).getRelation()))) {
validationInfo.valid = false;
validationInfo.message =
"Validation Error: 'Relation' must only be 'is', 'greater', or 'less'";
validationInfo.responseCode = ResponseCode.ERROR_BAD_INPUT;
}
}
if (restInfo.getSteps().get(i).getConditions().get(k).getCondition().equals("media_type")) {
if (!(mediaValues.contains(
restInfo.getSteps().get(i).getConditions().get(k).getValueCondition()))) {
validationInfo.valid = false;
validationInfo.message =
"Validation Error: 'Value Condition' can only be 'voice', 'email', 'voicemail', or 'chat'";
validationInfo.responseCode = ResponseCode.ERROR_BAD_INPUT;
}
}
if (restInfo.getSteps().get(i).getConditions().get(k).getCondition().equals("weekday")) {
if (Integer.parseInt(
restInfo.getSteps().get(i).getConditions().get(k).getValueCondition())
< 1
|| Integer.parseInt(
restInfo.getSteps().get(i).getConditions().get(k).getValueCondition())
> 7) {
validationInfo.valid = false;
validationInfo.message = "Validation Error: 'Value Condition' must be between 1 and 7";
validationInfo.responseCode = ResponseCode.ERROR_BAD_INPUT;
}
}
if (!(restInfo.getSteps().get(i).getConditions().get(k).getCondition().equals("caller_id")
|| restInfo
.getSteps()
.get(i)
.getConditions()
.get(k)
.getCondition()
.equals("caller_name")
|| restInfo.getSteps().get(i).getConditions().get(k).getCondition().equals("media_type")
|| restInfo.getSteps().get(i).getConditions().get(k).getCondition().equals("client"))) {
for (int j = 0;
j < restInfo.getSteps().get(i).getConditions().get(k).getValueCondition().length();
j++) {
char c =
restInfo.getSteps().get(i).getConditions().get(k).getValueCondition().charAt(j);
if (!Character.isDigit(c) && c != '*') {
validationInfo.valid = false;
validationInfo.message =
"Validation Error: 'Value Condition' must only contain numbers and *";
validationInfo.responseCode = ResponseCode.ERROR_BAD_INPUT;
}
}
}
}
}
return validationInfo;
}