@Override
  public boolean handleMessage(Message message, MessageHandlerContext context)
      throws MessagingException {
    log.debug("CreateIssueHandler.handleMessage");

    if (!canHandleMessage(message, context.getMonitor())) {
      return deleteEmail;
    }

    try {
      // get either the sender of the message, or the default reporter
      User reporter = getReporter(message, context);

      // no reporter - so reject the message
      if (reporter == null) {
        final String error = getI18nBean().getText("admin.mail.no.default.reporter");
        context.getMonitor().warning(error);
        context.getMonitor().messageRejected(message, error);
        return false;
      }

      final Project project = getProject(message);

      log.debug("Project = " + project);
      if (project == null) {
        final String text = getI18nBean().getText("admin.mail.no.project.configured");
        context.getMonitor().warning(text);
        context.getMonitor().messageRejected(message, text);
        return false;
      }

      // Check that the license is valid before allowing issues to be created
      // This checks for: evaluation licenses expired, user limit licenses where limit has been
      // exceeded
      ErrorCollection errorCollection = new SimpleErrorCollection();
      // Note: want English locale here for logging purposes
      I18nHelper i18nHelper = new I18nBean(Locale.ENGLISH);

      getIssueCreationHelperBean().validateLicense(errorCollection, i18nHelper);
      if (errorCollection.hasAnyErrors()) {
        context
            .getMonitor()
            .warning(
                getI18nBean()
                    .getText(
                        "admin.mail.bad.license", errorCollection.getErrorMessages().toString()));
        return false;
      }

      // If user does not have create permissions, there's no point proceeding. Error out here to
      // avoid a stack
      // trace blow up from the WorkflowManager later on.
      if (!getPermissionManager().hasPermission(Permissions.CREATE_ISSUE, project, reporter, true)
          && reporter.getDirectoryId() != -1) {
        final String error =
            getI18nBean().getText("admin.mail.no.create.permission", reporter.getName());
        context.getMonitor().warning(error);
        context.getMonitor().messageRejected(message, error);
        return false;
      }

      log.debug("Issue Type Key = = " + issueType);

      if (!hasValidIssueType()) {
        context.getMonitor().warning(getI18nBean().getText("admin.mail.invalid.issue.type"));
        return false;
      }
      String summary = message.getSubject();
      if (!TextUtils.stringSet(summary)) {
        context.getMonitor().error(getI18nBean().getText("admin.mail.no.subject"));
        return false;
      }
      if (summary.length() > SummarySystemField.MAX_LEN.intValue()) {
        context.getMonitor().info("Truncating summary field because it is too long: " + summary);
        summary = summary.substring(0, SummarySystemField.MAX_LEN.intValue() - 3) + "...";
      }

      // JRA-7646 - check if priority/description is hidden - if so, do not set
      String priority = null;
      String description = null;

      if (!getFieldVisibilityManager()
          .isFieldHiddenInAllSchemes(
              project.getId(),
              IssueFieldConstants.PRIORITY,
              Collections.singletonList(issueType))) {
        priority = getPriority(message);
      }

      if (!getFieldVisibilityManager()
          .isFieldHiddenInAllSchemes(
              project.getId(),
              IssueFieldConstants.DESCRIPTION,
              Collections.singletonList(issueType))) {
        description = getDescription(reporter, message);
      }

      MutableIssue issueObject = getIssueFactory().getIssue();
      issueObject.setProjectObject(project);
      issueObject.setSummary(summary);
      issueObject.setDescription(description);
      issueObject.setIssueTypeId(issueType);
      issueObject.setReporter(reporter);

      // if no valid assignee found, attempt to assign to default assignee
      User assignee = null;
      if (ccAssignee) {
        assignee = getFirstValidAssignee(message.getAllRecipients(), project);
      }
      if (assignee == null) {
        assignee = getAssigneeResolver().getDefaultAssignee(issueObject, Collections.EMPTY_MAP);
      }

      if (assignee != null) {
        issueObject.setAssignee(assignee);
      }

      issueObject.setPriorityId(priority);

      // Ensure issue level security is correct
      setDefaultSecurityLevel(issueObject);

      /*
       * + FIXME -- set cf defaults @todo +
       */
      // set default custom field values
      // CustomFieldValuesHolder cfvh = new CustomFieldValuesHolder(issueType, project.getId());
      // fields.put("customFields", CustomFieldUtils.getCustomFieldValues(cfvh.getCustomFields()));
      Map<String, Object> fields = new HashMap<String, Object>();
      fields.put("issue", issueObject);
      // TODO: How is this supposed to work? There is no issue created yet; ID = null.
      // wseliga note: Ineed I think that such call does not make sense - it will be always null
      MutableIssue originalIssue = getIssueManager().getIssueObject(issueObject.getId());

      // Give the CustomFields a chance to set their default values JRA-11762
      List<CustomField> customFieldObjects =
          ComponentAccessor.getCustomFieldManager().getCustomFieldObjects(issueObject);
      for (CustomField customField : customFieldObjects) {
        issueObject.setCustomFieldValue(customField, customField.getDefaultValue(issueObject));
      }

      fields.put(WorkflowFunctionUtils.ORIGINAL_ISSUE_KEY, originalIssue);
      final Issue issue = context.createIssue(reporter, issueObject);

      if (issue != null) {
        // Add Cc'ed users as watchers if params set - JRA-9983
        if (ccWatcher) {
          addCcWatchersToIssue(message, issue, reporter, context, context.getMonitor());
        }

        // Record the message id of this e-mail message so we can track replies to this message
        // and associate them with this issue
        recordMessageId(
            MailThreadManager.ISSUE_CREATED_FROM_EMAIL, message, issue.getId(), context);
      }

      // TODO: if this throws an error, then the issue is already created, but the email not deleted
      // - we will keep "handling" this email over and over :(
      createAttachmentsForMessage(message, issue, context);

      return true;
    } catch (Exception e) {
      context.getMonitor().warning(getI18nBean().getText("admin.mail.unable.to.create.issue"), e);
    }

    // something went wrong - don't delete the message
    return false;
  }
  @Override
  public Map<String, Object> getVelocityParameters(
      Issue issue, CustomField field, FieldLayoutItem fieldLayoutItem) {
    Map<String, Object> params = super.getVelocityParameters(issue, field, fieldLayoutItem);
    params.put("i18n", getI18nBean());
    params.put("baseUrl", applicationProperties.getBaseUrl());

    Long prId;
    if (field.isAllProjects()) {
      prId = Consts.PROJECT_ID_FOR_GLOBAL_CF;
    } else {
      if (issue == null) {
        return params;
      }
      prId = issue.getProjectObject().getId();
    }

    String jqlData = qfMgr.getQueryFieldData(field.getIdAsLong(), prId);
    boolean addNull = qfMgr.getAddNull(field.getIdAsLong(), prId);
    boolean isAutocompleteView = qfMgr.isAutocompleteView(field.getIdAsLong(), prId);
    List<String> options = qfMgr.getLinkeFieldsOptions(field.getIdAsLong(), prId);

    params.put("isAutocompleteView", isAutocompleteView);
    params.put("prId", prId.toString());

    String cfValue = field.getValueFromIssue(issue);
    if (Utils.isValidStr(cfValue)) {
      MutableIssue mi = issueMgr.getIssueObject(cfValue);
      if (mi != null && Utils.isValidStr(mi.getSummary())) {
        StringBuilder sb = new StringBuilder();
        if (options.contains("status")) {
          sb.append(getI18nBean().getText("queryfields.opt.status"))
              .append(": ")
              .append(mi.getStatusObject().getName());
        }
        if (options.contains("assignee") && mi.getAssigneeUser() != null) {
          if (sb.length() > 0) {
            sb.append(", ");
          }
          User aUser = mi.getAssigneeUser();
          String encodedUser;
          try {
            encodedUser = URLEncoder.encode(aUser.getName(), "UTF-8");
          } catch (UnsupportedEncodingException e) {
            // --> impossible
            encodedUser = aUser.getName();
          }

          sb.append(getI18nBean().getText("queryfields.opt.assignee"))
              .append(": ")
              .append("<a class='user-hover' rel='")
              .append(aUser.getName())
              .append("' id='issue_summary_assignee_'")
              .append(aUser.getName())
              .append("' href='/secure/ViewProfile.jspa?name='")
              .append(encodedUser)
              .append("'>")
              .append(aUser.getDisplayName())
              .append("</a>");
        }
        if (options.contains("priority") && mi.getPriorityObject() != null) {
          if (sb.length() > 0) {
            sb.append(", ");
          }
          sb.append(getI18nBean().getText("queryfields.opt.priority"))
              .append(": ")
              .append(mi.getPriorityObject().getName());
        }
        if (options.contains("due") && mi.getDueDate() != null) {
          if (sb.length() > 0) {
            sb.append(", ");
          }
          sb.append(getI18nBean().getText("queryfields.opt.due"))
              .append(": ")
              .append(
                  ComponentAccessor.getJiraAuthenticationContext()
                      .getOutlookDate()
                      .format(mi.getDueDate()));
        }

        if (sb.length() > 0) {
          sb.insert(0, " (");
          sb.append(")");
        }

        IssueData issueData;
        if (options.contains("justDesc")) {
          String descr = mi.getDescription();
          if (Utils.isValidStr(descr)) {
            issueData = new IssueData(descr, sb.toString());
          } else {
            issueData = new IssueData(mi.getSummary(), sb.toString());
          }
        } else if (options.contains("key")) {
          issueData = new IssueData(mi.getKey().concat(":").concat(mi.getSummary()), sb.toString());
        } else {
          issueData = new IssueData(mi.getSummary(), sb.toString());
        }
        params.put("fullValue", issueData);
      }
    }

    if (!Utils.isValidStr(jqlData)) {
      params.put("jqlNotSet", Boolean.TRUE);
      return params;
    }
    params.put("jqlNotSet", Boolean.FALSE);
    params.put("options", options);

    if (options.contains("editKey")) {
      params.put("hasKey", Boolean.TRUE);
    }

    User user = ComponentManager.getInstance().getJiraAuthenticationContext().getLoggedInUser();
    SearchService.ParseResult parseResult = searchService.parseQuery(user, jqlData);
    if (parseResult.isValid()) {
      params.put("jqlNotValid", Boolean.FALSE);
      Query query = parseResult.getQuery();
      try {
        Map<String, String> cfVals = new LinkedHashMap<String, String>();
        SearchResults results = searchService.search(user, query, PagerFilter.getUnlimitedFilter());
        List<Issue> issues = results.getIssues();
        for (Issue i : issues) {
          String summary;
          if (options.contains("justDesc")) {
            String descr = i.getDescription();
            if (Utils.isValidStr(descr)) {
              summary = descr;
            } else {
              summary = i.getSummary();
            }
          } else if (options.contains("editKey")) {
            summary = i.getKey().concat(":").concat(i.getSummary());
          } else {
            summary = i.getSummary();
          }
          cfVals.put(i.getKey(), summary);
        }

        if (addNull) {
          cfVals.put("Empty", Consts.EMPTY_VALUE);
        }

        String selected = Consts.EMPTY_VALUE;
        String value = (String) issue.getCustomFieldValue(field);
        for (Map.Entry<String, String> cf : cfVals.entrySet()) {
          if (value != null && cf.getKey().equals(value)) {
            selected = value;
            break;
          }
        }

        if (isAutocompleteView) {
          Issue selectedIssue = issueMgr.getIssueObject(selected);
          if (selectedIssue != null) {
            params.put("selIssue", selectedIssue);
          }
        } else {
          if (selected.equals("")) {
            String defaultValue = (String) field.getDefaultValue(issue);
            if (defaultValue != null
                && defaultValue.length() > 0
                && cfVals.keySet().contains(defaultValue)) {
              selected = defaultValue;
            }
          }

          if (cfVals != null && !cfVals.isEmpty() && selected.equals("")) {
            selected = cfVals.keySet().iterator().next();
          }
        }

        params.put("selected", selected);
        params.put("isError", Boolean.FALSE);
        params.put("cfVals", cfVals);
      } catch (SearchException e) {
        params.put("isError", Boolean.TRUE);
      }
    } else {
      params.put("jqlNotValid", Boolean.TRUE);
      return params;
    }

    return params;
  }