private void addLists(OpenAcdAgent agent, OpenAcdAgentRestInfoFull agentRestInfo) {
Set<OpenAcdSkill> skills = new LinkedHashSet<OpenAcdSkill>();
List<OpenAcdSkillRestInfo> skillsRestInfo = agentRestInfo.getSkills();
for (OpenAcdSkillRestInfo skillRestInfo : skillsRestInfo) {
skills.add(m_openAcdContext.getSkillById(skillRestInfo.getId()));
}
Set<OpenAcdQueue> queues = new LinkedHashSet<OpenAcdQueue>();
List<OpenAcdQueueRestInfo> queuesRestInfo = agentRestInfo.getQueues();
for (OpenAcdQueueRestInfo queueRestInfo : queuesRestInfo) {
queues.add(m_openAcdContext.getQueueById(queueRestInfo.getId()));
}
Set<OpenAcdClient> clients = new LinkedHashSet<OpenAcdClient>();
List<OpenAcdClientRestInfo> clientsRestInfo = agentRestInfo.getClients();
for (OpenAcdClientRestInfo clientRestInfo : clientsRestInfo) {
clients.add(m_openAcdContext.getClientById(clientRestInfo.getId()));
}
agent.setSkills(skills);
agent.setQueues(queues);
agent.setClients(clients);
}
private void addLists(
OpenAcdQueueGroup queueGroup, OpenAcdQueueGroupRestInfoFull queueGroupRestInfo) {
// remove all skills
queueGroup.getSkills().clear();
// set skills
OpenAcdSkill skill;
List<OpenAcdSkillRestInfo> skillsRestInfo = queueGroupRestInfo.getSkills();
for (OpenAcdSkillRestInfo skillRestInfo : skillsRestInfo) {
skill = m_openAcdContext.getSkillById(skillRestInfo.getId());
queueGroup.addSkill(skill);
}
// remove all agent groups
queueGroup.getAgentGroups().clear();
// set agent groups
OpenAcdAgentGroup agentGroup;
List<OpenAcdAgentGroupRestInfo> agentGroupsRestInfo = queueGroupRestInfo.getAgentGroups();
for (OpenAcdAgentGroupRestInfo agentGroupRestInfo : agentGroupsRestInfo) {
agentGroup = m_openAcdContext.getAgentGroupById(agentGroupRestInfo.getId());
queueGroup.addAgentGroup(agentGroup);
}
// remove all current steps
queueGroup.getSteps().clear();
// set steps
OpenAcdRecipeStep step;
OpenAcdRecipeCondition condition;
OpenAcdRecipeAction action;
OpenAcdRecipeActionRestInfo actionRestInfo;
List<OpenAcdRecipeStepRestInfo> recipeStepsRestInfo = queueGroupRestInfo.getSteps();
for (OpenAcdRecipeStepRestInfo recipeStepRestInfo : recipeStepsRestInfo) {
step = new OpenAcdRecipeStep();
step.setFrequency(recipeStepRestInfo.getFrequency());
// add conditions
step.getConditions().clear();
for (OpenAcdRecipeConditionRestInfo recipeConditionRestInfo :
recipeStepRestInfo.getConditions()) {
condition = new OpenAcdRecipeCondition();
condition.setCondition(recipeConditionRestInfo.getCondition());
condition.setRelation(recipeConditionRestInfo.getRelation());
condition.setValueCondition(recipeConditionRestInfo.getValueCondition());
step.addCondition(condition);
}
// add action
action = new OpenAcdRecipeAction();
actionRestInfo = recipeStepRestInfo.getAction();
action.setAction(actionRestInfo.getAction());
action.setActionValue(actionRestInfo.getActionValue());
// set action skills (separate from skills assigned to queue
for (OpenAcdSkillRestInfo skillRestInfo : actionRestInfo.getSkills()) {
skill = m_openAcdContext.getSkillById(skillRestInfo.getId());
action.addSkill(skill);
}
step.setAction(action);
queueGroup.addStep(step);
}
}