@Override
public void generateIvrAndSmsStatisticReportsFromDate(LocalDate startDate) {
List<CallDetailRecord> callDetailRecords = new ArrayList<>();
if (startDate == null) {
callDetailRecords =
callDetailRecordDataService.findByCallStatus(
EbodacConstants.IVR_CALL_DETAIL_RECORD_STATUS_INITIATED);
} else {
LocalDate now = DateUtil.now().toLocalDate();
for (LocalDate date = startDate; date.isBefore(now); date = date.plusDays(1)) {
String dateString = SIMPLE_DATE_FORMATTER.print(date);
callDetailRecords.addAll(
callDetailRecordDataService.findByMotechTimestampAndCallStatus(
dateString, EbodacConstants.IVR_CALL_DETAIL_RECORD_STATUS_INITIATED));
}
}
Config config = configService.getConfig();
Set<String> reportsToUpdate = config.getIvrAndSmsStatisticReportsToUpdate();
config.setIvrAndSmsStatisticReportsToUpdate(null);
configService.updateConfig(config);
if (startDate != null && !reportsToUpdate.isEmpty()) {
callDetailRecords.addAll(callDetailRecordDataService.findByMotechCallIds(reportsToUpdate));
}
for (CallDetailRecord callDetailRecord : callDetailRecords) {
try {
createIvrAndSmsStatisticReport(callDetailRecord);
reportsToUpdate.remove(callDetailRecord.getMotechCallId());
} catch (EbodacReportException e) {
LOGGER.warn(e.getMessage());
}
}
config = configService.getConfig();
reportsToUpdate.addAll(config.getIvrAndSmsStatisticReportsToUpdate());
config.setIvrAndSmsStatisticReportsToUpdate(reportsToUpdate);
configService.updateConfig(config);
}
private void createIvrAndSmsStatisticReport(
CallDetailRecord initialRecord) { // NO CHECKSTYLE CyclomaticComplexity
DateTimeFormatter motechTimestampFormatter =
DateTimeFormat.forPattern(EbodacConstants.IVR_CALL_DETAIL_RECORD_TIME_FORMAT);
DateTimeFormatter votoTimestampFormatter =
DateTimeFormat.forPattern(EbodacConstants.VOTO_TIMESTAMP_FORMAT);
String providerCallId = initialRecord.getProviderCallId();
Map<String, String> providerExtraData = initialRecord.getProviderExtraData();
if (StringUtils.isBlank(providerCallId)) {
throw new EbodacReportException(
"Cannot generate report for Call Detail Record with Motech Call Id: %s, because Provider Call Id is empty",
"", initialRecord.getMotechCallId());
}
if (providerExtraData == null || providerExtraData.isEmpty()) {
throw new EbodacReportException(
"Cannot generate report for Call Detail Record with Motech Call Id: %s, because Provider Extra Data Map is empty",
"", initialRecord.getMotechCallId());
}
String subjectIds = providerExtraData.get(EbodacConstants.SUBJECT_IDS);
List<Subject> subjects = new ArrayList<>();
if (StringUtils.isBlank(subjectIds)) {
throw new EbodacReportException(
"Cannot generate report for Call Detail Record with Motech Call Id: %s, because no ParticipantId found In Provider Extra Data Map",
"", initialRecord.getMotechCallId());
}
for (String subjectId : subjectIds.split(",")) {
Subject subject = subjectService.findSubjectBySubjectId(subjectId.trim());
if (subject != null) {
subjects.add(subject);
} else {
LOGGER.warn(
"Cannot generate report for Provider Call Id: {} and ParticipantId: {}, because no Participant with this Id found",
providerCallId,
subjectId);
}
}
if (subjects.isEmpty()) {
throw new EbodacReportException(
"Cannot generate report for Call Detail Record with Motech Call Id: %s, because No Participants found with Ids: %s",
"", initialRecord.getMotechCallId(), subjectIds);
}
List<CallDetailRecord> callDetailRecords =
callDetailRecordDataService.findByExactProviderCallId(
providerCallId,
QueryParams.ascOrder(EbodacConstants.IVR_CALL_DETAIL_RECORD_MOTECH_TIMESTAMP_FIELD));
List<CallDetailRecord> failed = new ArrayList<>();
List<CallDetailRecord> finished = new ArrayList<>();
boolean sms = false;
boolean smsFailed = false;
String messageId = providerExtraData.get(EbodacConstants.MESSAGE_ID);
DateTime sendDate =
DateTime.parse(initialRecord.getMotechTimestamp(), motechTimestampFormatter);
int attempts = 0;
DateTime receivedDate = null;
DateTime smsReceivedDate = null;
double expectedDuration = 0;
double timeListenedTo = 0;
double messagePercentListened = 0;
for (CallDetailRecord callDetailRecord : callDetailRecords) {
if (callDetailRecord.getCallStatus() == null) {
continue;
}
if (callDetailRecord
.getCallStatus()
.contains(EbodacConstants.IVR_CALL_DETAIL_RECORD_STATUS_SUBMITTED)) {
sms = true;
} else if (callDetailRecord
.getCallStatus()
.contains(EbodacConstants.IVR_CALL_DETAIL_RECORD_STATUS_FINISHED)) {
finished.add(callDetailRecord);
} else if (callDetailRecord
.getCallStatus()
.contains(EbodacConstants.IVR_CALL_DETAIL_RECORD_STATUS_FAILED)) {
failed.add(callDetailRecord);
}
}
Integer recordsCount = failed.size() + finished.size();
CallDetailRecord callRecord;
if (sms) {
if (failed.isEmpty()) {
throw new EbodacReportException(
"Cannot generate report for Call Detail Record with Provider Call Id: %s for Providers with Ids %s, because SMS was sent but no failed record found for the Call",
"", providerCallId, subjectIds);
}
if (recordsCount > 2) {
throw new EbodacReportException(
"Cannot generate report for Call Detail Record with Provider Call Id: %s for Providers with Ids %s, because there is too much records with failed/finished status (%s)",
"", providerCallId, subjectIds, recordsCount.toString());
}
if (failed.size() == 2) {
smsFailed = true;
LOGGER.warn(
"Failed to sent SMS for Call Detail Record with Provider Call Id: {} for Providers with Ids {}",
providerCallId,
subjectIds);
} else if (finished.isEmpty()) {
LOGGER.warn(
"SMS is sent but not yet received for Call Detail Record with Provider Call Id: {} for Providers with Ids {}",
providerCallId,
subjectIds);
Config config = configService.getConfig();
config.getIvrAndSmsStatisticReportsToUpdate().add(initialRecord.getMotechCallId());
configService.updateConfig(config);
} else {
String providerTimestamp =
finished
.get(0)
.getProviderExtraData()
.get(EbodacConstants.IVR_CALL_DETAIL_RECORD_END_TIMESTAMP);
if (StringUtils.isBlank(providerTimestamp)) {
throw new EbodacReportException(
"Cannot generate report for Call Detail Record with Provider Call Id: %s for Providers with Ids %s, because end_timestamp for SMS Record not found",
"", providerCallId, subjectIds);
}
smsReceivedDate = DateTime.parse(providerTimestamp, votoTimestampFormatter);
}
callRecord = failed.get(0);
} else if (recordsCount == 2 && failed.size() == 2) {
callRecord = failed.get(0);
smsFailed = true;
LOGGER.warn(
"Failed to sent SMS for Call Detail Record with Provider Call Id: {} for Providers with Ids {}",
providerCallId,
subjectIds);
} else {
if (recordsCount > 1) {
throw new EbodacReportException(
"Cannot generate report for Call Detail Record with Provider Call Id: %s for Providers with Ids %s, because there is too much records with failed/finished status (%s)",
"", providerCallId, subjectIds, recordsCount.toString());
}
if (finished.isEmpty()) {
throw new EbodacReportException(
"Cannot generate report for Call Detail Record with Provider Call Id: %s for Providers with Ids %s, because no SMS was sent but there is no record with finished status",
"", providerCallId, subjectIds);
}
callRecord = finished.get(0);
String providerTimestamp =
callRecord
.getProviderExtraData()
.get(EbodacConstants.IVR_CALL_DETAIL_RECORD_START_TIMESTAMP);
if (StringUtils.isBlank(providerTimestamp)) {
throw new EbodacReportException(
"Cannot generate report for Call Detail Record with Provider Call Id: %s for Providers with Ids %s, because start_timestamp for Call Record not found",
"", providerCallId, subjectIds);
}
receivedDate = DateTime.parse(providerTimestamp, votoTimestampFormatter);
if (StringUtils.isNotBlank(callRecord.getCallDuration())) {
timeListenedTo = Double.parseDouble(callRecord.getCallDuration());
if (StringUtils.isNotBlank(callRecord.getMessagePercentListened())) {
messagePercentListened = Double.parseDouble(callRecord.getMessagePercentListened());
String messageSecondsCompleted =
callRecord
.getProviderExtraData()
.get(EbodacConstants.IVR_CALL_DETAIL_RECORD_MESSAGE_SECOND_COMPLETED);
if (StringUtils.isNotBlank(messageSecondsCompleted)) {
expectedDuration =
Double.parseDouble(messageSecondsCompleted)
* HUNDRED_PERCENT
/ messagePercentListened;
}
}
}
}
String attemptsString =
callRecord
.getProviderExtraData()
.get(EbodacConstants.IVR_CALL_DETAIL_RECORD_NUMBER_OF_ATTEMPTS);
if (StringUtils.isNotBlank(attemptsString)) {
attempts = Integer.parseInt(attemptsString);
}
for (Subject subject : subjects) {
IvrAndSmsStatisticReport ivrAndSmsStatisticReport =
ivrAndSmsStatisticReportDataService.findByProviderCallIdAndSubjectId(
providerCallId, subject.getSubjectId());
if (ivrAndSmsStatisticReport == null) {
ivrAndSmsStatisticReport =
new IvrAndSmsStatisticReport(
providerCallId,
subject,
messageId,
sendDate,
expectedDuration,
timeListenedTo,
messagePercentListened,
receivedDate,
attempts,
sms,
smsFailed,
smsReceivedDate);
ivrAndSmsStatisticReportDataService.create(ivrAndSmsStatisticReport);
} else {
ivrAndSmsStatisticReport.updateReportData(
providerCallId,
subject,
messageId,
sendDate,
expectedDuration,
timeListenedTo,
messagePercentListened,
receivedDate,
attempts,
sms,
smsFailed,
smsReceivedDate);
ivrAndSmsStatisticReportDataService.update(ivrAndSmsStatisticReport);
}
}
}