/**
* Create a new Workgroup.
*
* @param workgroupName the name of the workgroup.
* @param description the description of the workgroup.
* @param agents the agents, in a comma delimited string.
* @return a map of errors (if any)
*/
public static Map<String, String> createWorkgroup(
String workgroupName, String description, String agents) {
Map<String, String> errors = new HashMap<String, String>();
// Get a workgroup manager
WorkgroupManager wgManager = WorkgroupManager.getInstance();
if (wgManager == null) {
errors.put("general_error", "The server is down");
return errors;
}
String defaultQueueName = "Default Queue";
// Validate
if (workgroupName == null) {
errors.put("wgName", "");
} else {
try {
workgroupName = workgroupName.trim().toLowerCase();
workgroupName = Stringprep.nodeprep(workgroupName);
} catch (StringprepException se) {
errors.put("wgName", "");
}
}
// do a create if there were no errors
RequestQueue queue = null;
if (errors.size() == 0) {
try {
// Create new workgroup
Workgroup workgroup = wgManager.createWorkgroup(workgroupName);
workgroup.setDescription(description);
// Create a default workgroup queue
queue = workgroup.createRequestQueue(defaultQueueName);
// workgroup.setMaxChats(maxChats);
// workgroup.setMinChats(minChats);
// Make the workgroup ready by default:
workgroup.setStatus(Workgroup.Status.READY);
// Create default messages and images for the new workgroup
ChatSettingsCreator.getInstance().createDefaultSettings(workgroup.getJID());
// Add generic web form
FormManager formManager = FormManager.getInstance();
formManager.createGenericForm(workgroup);
} catch (UserAlreadyExistsException uaee) {
errors.put("exists", "");
} catch (Exception e) {
Log.error(e.getMessage(), e);
errors.put("general", "");
}
}
if (ModelUtil.hasLength(agents)) {
addAgents(queue, agents);
}
return errors;
}
public void setState(Workgroup workgroup, WorkgroupSettings workgroupSettings, QName namespace) {
this.workgroupSettings = workgroupSettings;
this.workgroup = workgroup;
this.namespace = namespace;
try {
final Element element =
workgroupSettings.get(
workgroup.getJID().toBareJID(), DocumentHelper.createElement(namespace));
final List list = element.elements();
final Iterator iter = list.iterator();
while (iter.hasNext()) {
Element el = (Element) iter.next();
addToSettings(el);
}
} catch (Exception ex) {
Log.error(ex.getMessage(), ex);
}
}
public void setMap(Map map) {
Element element = DocumentHelper.createElement(namespace);
final Iterator i = element.elementIterator();
while (i.hasNext()) {
element.remove((Element) i.next());
}
final Iterator iter = map.keySet().iterator();
while (iter.hasNext()) {
String key = (String) iter.next();
String value = (String) map.get(key);
Element elem = DocumentHelper.createElement("entry");
elem.addElement(key).setText(value);
element.add(elem);
}
try {
workgroupSettings.add(workgroup.getJID().toBareJID(), element);
} catch (Exception ex) {
Log.error(ex.getMessage(), ex);
}
}