/**
* Adds agents to a request queue.
*
* @param queue the <code>RequestQueue</code> to add agents to.
* @param agents a comma-delimited list of agents.
*/
public static void addAgents(RequestQueue queue, String agents) {
WorkgroupManager workgroupManager = WorkgroupManager.getInstance();
AgentManager agentManager = workgroupManager.getAgentManager();
// loop thru all params
StringTokenizer tokenizer = new StringTokenizer(agents, ", \t\n\r\f");
while (tokenizer.hasMoreTokens()) {
String usernameToken = tokenizer.nextToken();
if (usernameToken.indexOf('@') != -1) {
usernameToken = JID.escapeNode(usernameToken);
}
try {
// See if they are a user in the system.
UserManager.getInstance().getUser(usernameToken);
usernameToken += ("@" + ComponentManagerFactory.getComponentManager().getServerName());
JID address = new JID(usernameToken.trim());
Agent agent;
if (agentManager.hasAgent(address)) {
agent = agentManager.getAgent(address);
} else {
agent = agentManager.createAgent(address);
}
queue.addMember(agent);
} catch (Exception e) {
Log.error(e.getMessage(), e);
}
}
}
/**
* Returns the total number of chats that have occured within a workgroup.
*
* @param workgroupName the jid of the workgroup.
* @return the total number of chats that have occured within a workgroup.
*/
public static int getNumberOfChatsForWorkgroup(String workgroupName) {
Workgroup workgroup = null;
try {
workgroup = WorkgroupManager.getInstance().getWorkgroup(new JID(workgroupName));
} catch (Exception ex) {
Log.error(ex.getMessage(), ex);
}
int count = 0;
for (RequestQueue requestQueue : workgroup.getRequestQueues()) {
count += requestQueue.getTotalChatCount();
}
return count;
}