/**
   * Adds agents to a request queue.
   *
   * @param queue the <code>RequestQueue</code> to add agents to.
   * @param agents a comma-delimited list of agents.
   */
  public static void addAgents(RequestQueue queue, String agents) {
    WorkgroupManager workgroupManager = WorkgroupManager.getInstance();
    AgentManager agentManager = workgroupManager.getAgentManager();

    // loop thru all params
    StringTokenizer tokenizer = new StringTokenizer(agents, ", \t\n\r\f");
    while (tokenizer.hasMoreTokens()) {
      String usernameToken = tokenizer.nextToken();
      if (usernameToken.indexOf('@') != -1) {
        usernameToken = JID.escapeNode(usernameToken);
      }
      try {
        // See if they are a user in the system.
        UserManager.getInstance().getUser(usernameToken);
        usernameToken += ("@" + ComponentManagerFactory.getComponentManager().getServerName());
        JID address = new JID(usernameToken.trim());
        Agent agent;

        if (agentManager.hasAgent(address)) {
          agent = agentManager.getAgent(address);
        } else {
          agent = agentManager.createAgent(address);
        }
        queue.addMember(agent);
      } catch (Exception e) {
        Log.error(e.getMessage(), e);
      }
    }
  }
Example #2
0
  /**
   * Returns the total number of chats that have occured within a workgroup.
   *
   * @param workgroupName the jid of the workgroup.
   * @return the total number of chats that have occured within a workgroup.
   */
  public static int getNumberOfChatsForWorkgroup(String workgroupName) {
    Workgroup workgroup = null;

    try {
      workgroup = WorkgroupManager.getInstance().getWorkgroup(new JID(workgroupName));
    } catch (Exception ex) {
      Log.error(ex.getMessage(), ex);
    }

    int count = 0;
    for (RequestQueue requestQueue : workgroup.getRequestQueues()) {
      count += requestQueue.getTotalChatCount();
    }

    return count;
  }