@Override
public boolean equals(Object obj) {
boolean eq = false;
if (obj instanceof Offer) {
Offer otherOffer = (Offer) obj;
eq = request.equals(otherOffer.getRequest());
}
return eq;
}
/**
* Create an offer based on the request.
*
* @param request The request this offer is for
* @param queue The request queue that is sending this offer to the agents.
* @param rejectionTimeout the number of milliseconds to wait until expiring an agent rejection.
*/
public Offer(Request request, RequestQueue queue, long rejectionTimeout) {
this.request = request;
this.queue = queue;
this.rejectionTimeout = rejectionTimeout;
offerTime = new Date();
cancelled = false;
invitationSent = false;
request.setOffer(this);
}
public void cancel() {
cancelled = true;
// Handle when customer cancels.
if (!pendingSessions.isEmpty() || !acceptedSessions.isEmpty()) {
for (AgentSession session : pendingSessions) {
request.sendRevoke(session, queue);
}
for (AgentSession session : acceptedSessions) {
request.sendRevoke(session, queue);
}
pendingSessions.clear();
acceptedSessions.clear();
updateUserSession(USER_CANCELLED);
} else {
updateUserSession(ROUTE_EXPIRED);
}
}
public void invite(AgentSession agentSession) {
if (acceptedSessions.contains(agentSession) && request != null) {
// Ask the workgroup to send invitations to the agent and to the user that made the
// request. The Workgroup will create a MUC room and send invitations to the agent and
// the user.
request.offerAccepted(agentSession);
updateUserSession(ROUTED);
invitationSent = true;
}
}
public void waitForResolution() {
long timeoutTime = offerTime.getTime() + timeout;
while (timeoutTime > System.currentTimeMillis()
&& !isAccepted()
&& !pendingSessions.isEmpty()) {
try {
Thread.sleep(500); // half second polling
} catch (InterruptedException e) {
// do nothing
}
}
if (!isAccepted()) {
try {
for (AgentSession session : pendingSessions) {
request.sendRevoke(session, queue);
reject(session);
}
} catch (Exception e) {
// Ignore
}
}
}
/**
* Updates the database tables with new session state, waitTime and metadata.
*
* @param state the state of this session.
*/
private void updateUserSession(int state) {
// Update the current session.
request.updateSession(state, offerTime.getTime());
}
@Override
public int hashCode() {
return request.hashCode();
}
