/** ************* Ticket Operations ***************** */
@Override
public int createTicket(Ticket ticket) {
validateTicket(ticket);
if (ticket.getStatus() == null || ticket.getStatus() != TicketStatus.OPEN)
ticket.setStatus(TicketStatus.OPEN);
if (ticket.getCreator() == null) ticket.setCreator(userManager.getLoggedInUser());
ticket.setCreatedDate(new Timestamp(System.currentTimeMillis()));
int id = (Integer) getHibernateTemplate().save(ticket);
return id;
}