@Override
public void reopenTicket(Ticket ticket) {
validateTicket(ticket);
ticket.setStatus(TicketStatus.REOPEN);
ticket.setLastModifiedDate(new Timestamp(System.currentTimeMillis()));
updateTicket(ticket);
}
@Override
public void closeTicket(Ticket ticket) {
validateTicket(ticket);
ticket.setStatus(TicketStatus.CLOSED);
ticket.setLastModifiedDate(new Timestamp(System.currentTimeMillis()));
updateTicket(ticket);
}
/** ************* Ticket Operations ***************** */
@Override
public int createTicket(Ticket ticket) {
validateTicket(ticket);
if (ticket.getStatus() == null || ticket.getStatus() != TicketStatus.OPEN)
ticket.setStatus(TicketStatus.OPEN);
if (ticket.getCreator() == null) ticket.setCreator(userManager.getLoggedInUser());
ticket.setCreatedDate(new Timestamp(System.currentTimeMillis()));
int id = (Integer) getHibernateTemplate().save(ticket);
return id;
}
@Override
public void updateTicket(Ticket ticket) {
validateTicket(ticket);
ticket.setLastModifiedDate(new Timestamp(System.currentTimeMillis()));
getHibernateTemplate().saveOrUpdate(ticket);
}
public List<TicketNote> searchTicketNotes(Ticket ticket) {
validateTicket(ticket);
int ticketId = ticket.getId();
return getHibernateTemplate().find("from TicketNote where ticketId = ?", ticketId);
}
