/**
* Determine if the service type of the ticket is internal asset or not.
*
* @return true if the service type is internal asset, false otherwise.
*/
protected boolean isInternalAsset(ServiceTicket ticket) {
if (ServiceTicket.SERVICE_TYPE_CUSTOMER.equals(ticket.getServiceType())) {
return false;
} else {
return true;
}
}
/**
* Display ticket data.
*
* @param ticket The ticket data model.
*/
private void render(ServiceTicket ticket) {
view.getTxtTicketNumber().setText(ticket.getTicketNumber());
view.getTxtServiceType().setText(ticket.getServiceTypeDescription());
view.getTxtServiceItem().setText(ticket.getServiceItem());
view.getTxtDescription().setText(ticket.getServiceItemDescription());
view.getTxtMainContact().setText(ticket.getMainContact());
((ListBox) view.getLstComplaint()).addItem(ticket.getComplaint());
((ListBox) view.getLstServiceProcedure()).addItem(ticket.getServiceProcedure());
((ListBox) view.getLstStatus()).addItem(ticket.getStatus());
view.getTxtDateOpened().setText(DateUtil.formatDate(ticket.getDateOpened(), "MMM d, yyyy"));
view.getTxtMainContactNumber().setText(ticket.getMainContactNumber());
view.getTxtSiteContact().setText(ticket.getSiteContact());
view.getTxtSiteContactNumber().setText(ticket.getSiteContactNumber());
view.getTxtSecondNumber().setText(ticket.getSecondNumber());
view.getTxtContactEmail().setText(ticket.getContactEmail());
((CheckBox) view.getChkRepeatIssue()).setValue(ticket.isRepeatIssue());
view.getTxtPreviousTicket().setText(ticket.getPreviousTicket());
((ListBox) view.getLstPriorityCode()).addItem(ticket.getPriorityCode());
view.getTxtSubject().setText(ticket.getSubject());
((CheckBox) view.getChkConfirmationNeeded()).setValue(ticket.isConfirmationRequired());
((CheckBox) view.getChkConfirmed()).setValue(ticket.isConfirmed());
view.getTxtScheduledDate().setText(DateUtil.formatDate(ticket.getScheduledDate()));
view.getTxtStartTime().setText(DateUtil.formatTime(ticket.getStartTime()));
view.getTxtEffort().setText(String.valueOf(ticket.getEffort()));
((ListBox) view.getLstAssignedTo()).addItem(ticket.getAssignedTo());
view.getTxtRespondByDate()
.setText(DateUtil.formatDate(ticket.getRespondByDate(), "MMM d, yyyy"));
view.getTxtRespondByTime().setText(DateUtil.formatTime(ticket.getRespondByTime()));
view.getTxtEstimatedCost().setText(String.valueOf(ticket.getEstimatedCost()));
view.getTxtCustomerPO().setText(ticket.getCustomerPO());
registerListeners();
}