@Override
public void removeRepresentations() throws ResourceException {
OpenAcdQueueGroup queueGroup;
// get id then delete a single group
String idString = (String) getRequest().getAttributes().get("id");
if (idString != null) {
try {
int idInt = RestUtilities.getIntFromAttribute(idString);
queueGroup = m_openAcdContext.getQueueGroupById(idInt);
} catch (Exception exception) {
RestUtilities.setResponseError(
getResponse(), ResponseCode.ERROR_BAD_INPUT, "ID " + idString + " not found.");
return;
}
m_openAcdContext.deleteQueueGroup(queueGroup);
RestUtilities.setResponse(
getResponse(), ResponseCode.SUCCESS_DELETED, "Deleted Queue Group", queueGroup.getId());
return;
}
// no id string
RestUtilities.setResponse(getResponse(), ResponseCode.ERROR_MISSING_INPUT, "ID value missing");
}
private MetadataRestInfo addQueueGroups(
List<OpenAcdQueueGroupRestInfoFull> queueGroupsRestInfo,
List<OpenAcdQueueGroup> queueGroups) {
List<OpenAcdSkillRestInfo> skillsRestInfo;
List<OpenAcdAgentGroupRestInfo> agentGroupRestInfo;
List<OpenAcdRecipeStepRestInfo> recipeStepRestInfo;
// determine pagination
PaginationInfo paginationInfo = RestUtilities.calculatePagination(m_form, queueGroups.size());
// create list of group restinfos
for (int index = paginationInfo.startIndex; index <= paginationInfo.endIndex; index++) {
OpenAcdQueueGroup queueGroup = queueGroups.get(index);
skillsRestInfo = createSkillsRestInfo(queueGroup.getSkills());
agentGroupRestInfo = createAgentGroupsRestInfo(queueGroup);
recipeStepRestInfo = createRecipeStepsRestInfo(queueGroup);
OpenAcdQueueGroupRestInfoFull queueGroupRestInfo =
new OpenAcdQueueGroupRestInfoFull(
queueGroup, skillsRestInfo, agentGroupRestInfo, recipeStepRestInfo);
queueGroupsRestInfo.add(queueGroupRestInfo);
}
// create metadata about agent groups
MetadataRestInfo metadata = new MetadataRestInfo(paginationInfo);
return metadata;
}
@Override
public Representation represent(Variant variant) throws ResourceException {
// process request for single
int idInt;
BranchRestInfoFull branchRestInfo = null;
String idString = (String) getRequest().getAttributes().get("id");
if (idString != null) {
try {
idInt = RestUtilities.getIntFromAttribute(idString);
} catch (Exception exception) {
return RestUtilities.getResponseError(
getResponse(),
RestUtilities.ResponseCode.ERROR_BAD_INPUT,
"ID " + idString + " not found.");
}
try {
branchRestInfo = createBranchRestInfo(idInt);
} catch (Exception exception) {
return RestUtilities.getResponseError(
getResponse(),
RestUtilities.ResponseCode.ERROR_READ_FAILED,
"Read Skills failed",
exception.getLocalizedMessage());
}
return new BranchRepresentation(variant.getMediaType(), branchRestInfo);
}
// if not single, process request for all
List<Branch> branches = m_branchManager.getBranches();
List<BranchRestInfoFull> branchesRestInfo = new ArrayList<BranchRestInfoFull>();
MetadataRestInfo metadataRestInfo;
// sort if specified
sortBranches(branches);
// set requested agents groups and get resulting metadata
metadataRestInfo = addBranches(branchesRestInfo, branches);
// create final restinfo
BranchesBundleRestInfo branchesBundleRestInfo =
new BranchesBundleRestInfo(branchesRestInfo, metadataRestInfo);
return new BranchesRepresentation(variant.getMediaType(), branchesBundleRestInfo);
}
@Override
public Representation represent(Variant variant) throws ResourceException {
// process request for single
int idInt;
OpenAcdQueueGroupRestInfoFull queueGroupRestInfo = null;
String idString = (String) getRequest().getAttributes().get("id");
if (idString != null) {
try {
idInt = RestUtilities.getIntFromAttribute(idString);
} catch (Exception exception) {
return RestUtilities.getResponseError(
getResponse(), ResponseCode.ERROR_BAD_INPUT, "ID " + idString + " not found.");
}
try {
queueGroupRestInfo = createQueueGroupRestInfo(idInt);
} catch (Exception exception) {
return RestUtilities.getResponseError(
getResponse(),
ResponseCode.ERROR_READ_FAILED,
"Read Queue Group failed",
exception.getLocalizedMessage());
}
return new OpenAcdQueueGroupRepresentation(variant.getMediaType(), queueGroupRestInfo);
}
// if not single, process request for all
List<OpenAcdQueueGroup> queueGroups = m_openAcdContext.getQueueGroups();
List<OpenAcdQueueGroupRestInfoFull> queueGroupsRestInfo =
new ArrayList<OpenAcdQueueGroupRestInfoFull>();
MetadataRestInfo metadataRestInfo;
// sort if specified
sortQueueGroups(queueGroups);
// set requested based on pagination and get resulting metadata
metadataRestInfo = addQueueGroups(queueGroupsRestInfo, queueGroups);
// create final restinfo
OpenAcdQueueGroupsBundleRestInfo queueGroupsBundleRestInfo =
new OpenAcdQueueGroupsBundleRestInfo(queueGroupsRestInfo, metadataRestInfo);
return new OpenAcdQueueGroupsRepresentation(variant.getMediaType(), queueGroupsBundleRestInfo);
}
@Override
public void removeRepresentations() throws ResourceException {
Branch branch;
int idInt;
// get id then delete single
String idString = (String) getRequest().getAttributes().get("id");
if (idString != null) {
try {
idInt = RestUtilities.getIntFromAttribute(idString);
branch =
m_branchManager.getBranch(
idInt); // just obtain to make sure exists, use int id for actual delete
} catch (Exception exception) {
RestUtilities.setResponseError(
getResponse(),
RestUtilities.ResponseCode.ERROR_BAD_INPUT,
"ID " + idString + " not found.");
return;
}
List<Integer> branchIds = new ArrayList<Integer>();
branchIds.add(idInt);
m_branchManager.deleteBranches(branchIds);
RestUtilities.setResponse(
getResponse(),
RestUtilities.ResponseCode.SUCCESS_DELETED,
"Deleted Branch",
branch.getId());
return;
}
// no id string
RestUtilities.setResponse(
getResponse(), RestUtilities.ResponseCode.ERROR_MISSING_INPUT, "ID value missing");
}
private MetadataRestInfo addBranches(
List<BranchRestInfoFull> branchesRestInfo, List<Branch> branches) {
BranchRestInfoFull branchRestInfo;
// determine pagination
PaginationInfo paginationInfo = RestUtilities.calculatePagination(m_form, branches.size());
// create list of skill restinfos
for (int index = paginationInfo.startIndex; index <= paginationInfo.endIndex; index++) {
Branch branch = branches.get(index);
branchRestInfo = new BranchRestInfoFull(branch);
branchesRestInfo.add(branchRestInfo);
}
// create metadata about agent groups
MetadataRestInfo metadata = new MetadataRestInfo(paginationInfo);
return metadata;
}
private void sortQueueGroups(List<OpenAcdQueueGroup> queueGroups) {
// sort groups if requested
SortInfo sortInfo = RestUtilities.calculateSorting(m_form);
if (!sortInfo.sort) {
return;
}
SortField sortField = SortField.toSortField(sortInfo.sortField);
if (sortInfo.directionForward) {
switch (sortField) {
case NAME:
Collections.sort(
queueGroups,
new Comparator() {
public int compare(Object object1, Object object2) {
OpenAcdQueueGroup queueGroup1 = (OpenAcdQueueGroup) object1;
OpenAcdQueueGroup queueGroup2 = (OpenAcdQueueGroup) object2;
return RestUtilities.compareIgnoreCaseNullSafe(
queueGroup1.getName(), queueGroup2.getName());
}
});
break;
case DESCRIPTION:
Collections.sort(
queueGroups,
new Comparator() {
public int compare(Object object1, Object object2) {
OpenAcdQueueGroup queueGroup1 = (OpenAcdQueueGroup) object1;
OpenAcdQueueGroup queueGroup2 = (OpenAcdQueueGroup) object2;
return RestUtilities.compareIgnoreCaseNullSafe(
queueGroup1.getDescription(), queueGroup2.getDescription());
}
});
break;
}
} else {
// must be reverse
switch (sortField) {
case NAME:
Collections.sort(
queueGroups,
new Comparator() {
public int compare(Object object1, Object object2) {
OpenAcdQueueGroup queueGroup1 = (OpenAcdQueueGroup) object1;
OpenAcdQueueGroup queueGroup2 = (OpenAcdQueueGroup) object2;
return RestUtilities.compareIgnoreCaseNullSafe(
queueGroup2.getName(), queueGroup1.getName());
}
});
break;
case DESCRIPTION:
Collections.sort(
queueGroups,
new Comparator() {
public int compare(Object object1, Object object2) {
OpenAcdQueueGroup queueGroup1 = (OpenAcdQueueGroup) object1;
OpenAcdQueueGroup queueGroup2 = (OpenAcdQueueGroup) object2;
return RestUtilities.compareIgnoreCaseNullSafe(
queueGroup2.getDescription(), queueGroup1.getDescription());
}
});
break;
}
}
}
@Override
public void storeRepresentation(Representation entity) throws ResourceException {
// get group from body
OpenAcdQueueGroupRepresentation representation = new OpenAcdQueueGroupRepresentation(entity);
OpenAcdQueueGroupRestInfoFull queueGroupRestInfo = representation.getObject();
OpenAcdQueueGroup queueGroup;
// validate input for update or create
ValidationInfo validationInfo = validate(queueGroupRestInfo);
if (!validationInfo.valid) {
RestUtilities.setResponseError(
getResponse(), validationInfo.responseCode, validationInfo.message);
return;
}
// if have id then update a single group
String idString = (String) getRequest().getAttributes().get("id");
if (idString != null) {
try {
int idInt = RestUtilities.getIntFromAttribute(idString);
queueGroup = m_openAcdContext.getQueueGroupById(idInt);
} catch (Exception exception) {
RestUtilities.setResponseError(
getResponse(), ResponseCode.ERROR_BAD_INPUT, "ID " + idString + " not found.");
return;
}
// copy values over to existing group
try {
updateQueueGroup(queueGroup, queueGroupRestInfo);
m_openAcdContext.saveQueueGroup(queueGroup);
} catch (Exception exception) {
RestUtilities.setResponseError(
getResponse(),
ResponseCode.ERROR_WRITE_FAILED,
"Update Queue Group failed",
exception.getLocalizedMessage());
return;
}
RestUtilities.setResponse(
getResponse(), ResponseCode.SUCCESS_UPDATED, "Updated Queue", queueGroup.getId());
return;
}
// otherwise add new agent group
try {
queueGroup = createQueueGroup(queueGroupRestInfo);
m_openAcdContext.saveQueueGroup(queueGroup);
} catch (Exception exception) {
RestUtilities.setResponseError(
getResponse(),
RestUtilities.ResponseCode.ERROR_WRITE_FAILED,
"Create Queue Group failed",
exception.getLocalizedMessage());
return;
}
RestUtilities.setResponse(
getResponse(),
RestUtilities.ResponseCode.SUCCESS_CREATED,
"Created Queue Group",
queueGroup.getId());
}
private void sortBranches(List<Branch> branches) {
// sort if requested
SortInfo sortInfo = RestUtilities.calculateSorting(m_form);
if (!sortInfo.sort) {
return;
}
SortField sortField = SortField.toSortField(sortInfo.sortField);
if (sortInfo.directionForward) {
switch (sortField) {
case NAME:
Collections.sort(
branches,
new Comparator() {
public int compare(Object object1, Object object2) {
Branch branch1 = (Branch) object1;
Branch branch2 = (Branch) object2;
return branch1.getName().compareToIgnoreCase(branch2.getName());
}
});
break;
case DESCRIPTION:
Collections.sort(
branches,
new Comparator() {
public int compare(Object object1, Object object2) {
Branch branch1 = (Branch) object1;
Branch branch2 = (Branch) object2;
return branch1.getDescription().compareToIgnoreCase(branch2.getDescription());
}
});
break;
}
} else {
// must be reverse
switch (sortField) {
case NAME:
Collections.sort(
branches,
new Comparator() {
public int compare(Object object1, Object object2) {
Branch branch1 = (Branch) object1;
Branch branch2 = (Branch) object2;
return branch2.getName().compareToIgnoreCase(branch1.getName());
}
});
break;
case DESCRIPTION:
Collections.sort(
branches,
new Comparator() {
public int compare(Object object1, Object object2) {
Branch branch1 = (Branch) object1;
Branch branch2 = (Branch) object2;
return branch2.getDescription().compareToIgnoreCase(branch1.getDescription());
}
});
break;
}
}
}
@Override
public void storeRepresentation(Representation entity) throws ResourceException {
// get from request body
BranchRepresentation representation = new BranchRepresentation(entity);
BranchRestInfoFull branchRestInfo = representation.getObject();
Branch branch = null;
// validate input for update or create
ValidationInfo validationInfo = validate(branchRestInfo);
if (!validationInfo.valid) {
RestUtilities.setResponseError(
getResponse(), validationInfo.responseCode, validationInfo.message);
return;
}
// if have id then update single
String idString = (String) getRequest().getAttributes().get("id");
if (idString != null) {
try {
int idInt = RestUtilities.getIntFromAttribute(idString);
branch = m_branchManager.getBranch(idInt);
} catch (Exception exception) {
RestUtilities.setResponseError(
getResponse(),
RestUtilities.ResponseCode.ERROR_BAD_INPUT,
"ID " + idString + " not found.");
return;
}
// copy values over to existing
try {
updateBranch(branch, branchRestInfo);
m_branchManager.saveBranch(branch);
} catch (Exception exception) {
RestUtilities.setResponseError(
getResponse(),
RestUtilities.ResponseCode.ERROR_WRITE_FAILED,
"Update Branch failed",
exception.getLocalizedMessage());
return;
}
RestUtilities.setResponse(
getResponse(),
RestUtilities.ResponseCode.SUCCESS_UPDATED,
"Updated Branch",
branch.getId());
return;
}
// otherwise add new
try {
branch = createBranch(branchRestInfo);
m_branchManager.saveBranch(branch);
} catch (Exception exception) {
RestUtilities.setResponseError(
getResponse(),
RestUtilities.ResponseCode.ERROR_WRITE_FAILED,
"Create Branch failed",
exception.getLocalizedMessage());
return;
}
RestUtilities.setResponse(
getResponse(),
RestUtilities.ResponseCode.SUCCESS_CREATED,
"Created Branch",
branch.getId());
}
