@SuppressWarnings("rawtypes")
public String getResolverData() {
String returnResult = ERROR;
boolean sessionFlag = ValidateSession.checkSession();
if (sessionFlag) {
try {
SessionFactory connectionSpace = (SessionFactory) session.get("connectionSpace");
HelpdeskUniversalAction HUA = new HelpdeskUniversalAction();
ComplaintLodgeHelper CLH = new ComplaintLodgeHelper();
String deptFor = "";
List empdata = new ArrayList<String>();
List feedbackList =
HUA.getMultipleColumns(
"complaint_status",
"forDept",
"",
"allot_to",
"level",
"",
"id",
feedid,
"",
"",
connectionSpace);
if (feedbackList != null && feedbackList.size() > 0) {
for (Iterator iterator = feedbackList.iterator(); iterator.hasNext(); ) {
Object[] object = (Object[]) iterator.next();
deptFor = object[0].toString();
}
empdata = CLH.getEmp4Escalation(deptFor, "DREAM_HDM", "", connectionSpace);
jsonArr = new JSONArray();
JSONObject formDetailsJson = null;
for (Object c : empdata) {
Object[] dataC_new = (Object[]) c;
formDetailsJson = new JSONObject();
formDetailsJson.put("ID", dataC_new[0].toString());
formDetailsJson.put("NAME", dataC_new[1].toString());
jsonArr.add(formDetailsJson);
}
}
returnResult = SUCCESS;
} catch (Exception e) {
e.printStackTrace();
}
} else {
returnResult = LOGIN;
}
return returnResult;
}
@SuppressWarnings("rawtypes")
public String updateFeedbackStatus() {
String returnResult = ERROR;
boolean sessionFlag = ValidateSession.checkSession();
if (sessionFlag) {
try {
HelpdeskUniversalHelper HUH = new HelpdeskUniversalHelper();
new HelpdeskUniversalAction();
MsgMailCommunication MMC = new MsgMailCommunication();
FeedbackPojo fbp = new FeedbackPojo();
String duration = "NA";
Map<String, Object> wherClause = new HashMap<String, Object>();
Map<String, Object> condtnBlock = new HashMap<String, Object>();
String snDate = "", snTime = "", snUpToDate = "", snUpToTime = "", snDuration = "";
List ticketData =
new HelpdeskUniversalAction()
.getMultipleColumns(
"complaint_status",
"sn_on_date",
"sn_on_time",
"sn_upto_date",
"sn_upto_time",
"sn_duration",
"id",
getFeedid(),
"",
"",
connectionSpace);
if (ticketData != null && ticketData.size() > 0) {
for (Iterator iterator = ticketData.iterator(); iterator.hasNext(); ) {
Object[] object = (Object[]) iterator.next();
if (object[0] != null && !object[0].toString().equals("")) {
snDate = object[0].toString();
} else {
snDate = "NA";
}
if (object[1] != null && !object[1].toString().equals("")) {
snTime = object[1].toString();
} else {
snTime = "NA";
}
if (object[2] != null && !object[2].toString().equals("")) {
snUpToDate = object[2].toString();
} else {
snUpToDate = "NA";
}
if (object[3] != null && !object[3].toString().equals("")) {
snUpToTime = object[3].toString();
} else {
snUpToTime = "NA";
}
if (object[4] != null && !object[4].toString().equals("")) {
snDuration = object[4].toString();
} else {
snDuration = "NA";
}
}
}
if (getStatus().equalsIgnoreCase("Resolved")) {
String cal_duration = "";
if (open_date != null
&& !open_date.equals("")
&& open_time != null
&& !open_time.equals("")) {
duration =
DateUtil.time_difference(
DateUtil.convertDateToUSFormat(open_date),
open_time,
DateUtil.getCurrentDateUSFormat(),
DateUtil.getCurrentTime());
}
if (!snDuration.equals("") && !snDuration.equals("NA")) {
boolean flag = DateUtil.time_update(snUpToDate, snUpToTime);
if (flag) {
cal_duration = DateUtil.getTimeDifference(duration, snDuration);
if (cal_duration != null && !cal_duration.equals("") && !cal_duration.contains("-")) {
duration = cal_duration;
}
} else {
String newduration =
DateUtil.time_difference(
snDate, snTime, DateUtil.getCurrentDateUSFormat(), DateUtil.getCurrentTime());
if (newduration != null && !newduration.equals("") && !newduration.equals("NA")) {
String new_cal_duration = DateUtil.getTimeDifference(duration, newduration);
if (new_cal_duration != null
&& !new_cal_duration.equals("")
&& !new_cal_duration.contains("-")) {
duration = new_cal_duration;
}
}
}
}
wherClause.put("status", getStatus());
wherClause.put("action_by", userName);
wherClause.put("resolve_date", DateUtil.getCurrentDateUSFormat());
wherClause.put("resolve_time", DateUtil.getCurrentTime());
wherClause.put("resolve_duration", duration);
wherClause.put("resolve_remark", DateUtil.makeTitle(getRemark()));
wherClause.put("resolve_by", getResolver());
wherClause.put("spare_used", getSpareused());
wherClause.put("resolve_rca", getRca());
wherClause.put("resolve_capa", getCapa());
condtnBlock.put("id", getFeedid());
} else if (getStatus().equalsIgnoreCase("Snooze")) {
if (snDate.equals("NA") || snTime.equals("NA")) {
if (snoozeDate != null
&& !snoozeDate.equals("")
&& snoozeTime != null
&& !snoozeTime.equals("")) {
duration =
DateUtil.time_difference(
DateUtil.getCurrentDateUSFormat(),
DateUtil.getCurrentTime(),
DateUtil.convertDateToUSFormat(snoozeDate),
snoozeTime);
}
} else {
if (snoozeDate != null
&& !snoozeDate.equals("")
&& snoozeTime != null
&& !snoozeTime.equals("")) {
duration =
DateUtil.time_difference(
snDate, snTime, DateUtil.convertDateToUSFormat(snoozeDate), snoozeTime);
}
}
wherClause.put("status", getStatus());
wherClause.put("sn_reason", DateUtil.makeTitle(getSnoozecomment()));
if (snDate.equals("NA") || snTime.equals("NA")) {
wherClause.put("sn_on_date", DateUtil.getCurrentDateUSFormat());
wherClause.put("sn_on_time", DateUtil.getCurrentTime());
}
wherClause.put("sn_upto_date", DateUtil.convertDateToUSFormat(snoozeDate));
wherClause.put("sn_upto_time", snoozeTime);
wherClause.put("sn_duration", duration);
wherClause.put("action_by", userName);
condtnBlock.put("id", getFeedid());
} else if (getStatus().equalsIgnoreCase("High Priority")) {
wherClause.put("status", getStatus());
wherClause.put("hp_date", DateUtil.getCurrentDateUSFormat());
wherClause.put("hp_time", DateUtil.getCurrentTime());
wherClause.put("hp_reason", DateUtil.makeTitle(getHpcomment()));
wherClause.put("action_by", userName);
condtnBlock.put("id", getFeedid());
} else if (getStatus().equalsIgnoreCase("Ignore")) {
wherClause.put("status", getStatus());
wherClause.put("ig_date", DateUtil.getCurrentDateUSFormat());
wherClause.put("ig_time", DateUtil.getCurrentTime());
wherClause.put("ig_reason", DateUtil.makeTitle(getIgnorecomment()));
wherClause.put("action_by", userName);
condtnBlock.put("id", getFeedid());
}
/*else if (getStatus().equalsIgnoreCase("Re-Assign"))
{
String feedBy="NA",mobNo="NA",emailId="NA",bysubdept="NA",feedBrief="NA",location="NA";
List existTicketData = new HelpdeskUniversalHelper().getTransferTicketData(getFeedid(), connectionSpace);
if (existTicketData!=null && existTicketData.size()>0) {
for (Iterator iterator = existTicketData.iterator(); iterator
.hasNext();) {
Object[] object = (Object[]) iterator.next();
if (object[0]!=null && !object[0].toString().equals("")) {
feedBy=object[0].toString();
}
if (object[1]!=null && !object[1].toString().equals("")) {
mobNo=object[1].toString();
}
if (object[2]!=null && !object[2].toString().equals("")) {
emailId=object[2].toString();
}
if (object[3]!=null && !object[3].toString().equals("")) {
bysubdept=object[3].toString();
}
if (object[4]!=null && !object[4].toString().equals("")) {
feedBrief=object[4].toString();
}
if (object[5]!=null && !object[5].toString().equals("")) {
location=object[5].toString();
}
}
boolean flag = transferComplaint(feedBy,mobNo,emailId,bysubdept,feedBrief,location,getFeedid());
if (flag) {
wherClause.put("status", "Transfer");
wherClause.put("transfer_date", DateUtil.getCurrentDateUSFormat());
wherClause.put("transfer_time", DateUtil.getCurrentTime());
wherClause.put("transfer_reason", DateUtil.makeTitle(getReAssignRemark()));
wherClause.put("action_by", userName);
condtnBlock.put("id", getFeedid());
}
}
}*/
boolean updateFeed =
HUH.updateTableColomn("complaint_status", wherClause, condtnBlock, connectionSpace);
if (updateFeed) {
ComplaintLodgeHelper CLH = new ComplaintLodgeHelper();
String levelMsg = "",
complainatMsg = "",
mailText = "",
mailSubject = "",
mailheading = "";
List data = CLH.getFeedbackDetail(getFeedid(), getStatus(), connectionSpace);
if (data != null && data.size() > 0) {
fbp = CLH.setFeedbackDataValues(data, getStatus(), connectionSpace);
}
if (getStatus().equalsIgnoreCase("Resolved")) {
// levelMsg = "Close Feedback Alert: Ticket No: " + fbp.getTicket_no() + ", Reg. By: " +
// DateUtil.makeTitle(fbp.getFeed_registerby().trim()) + ", Location: " +
// fbp.getLocation() + ", Brief: " + remark + " is Closed.";
// complainatMsg = "Dear " + DateUtil.makeTitle(fbp.getFeed_registerby().trim()) + ",
// Ticket No: " + fbp.getTicket_no() + ", Location: " + fbp.getLocation() + ", Brief: "
// + remark + " is Closed.";
mailSubject = "Close Ticket Alert: " + fbp.getTicket_no();
mailheading = "Close Ticket Alert: " + fbp.getTicket_no();
} else if (getStatus().equalsIgnoreCase("High Priority")) {
// levelMsg = "High Priority Alert: Ticket No: " + fbp.getTicket_no() + ", Reg. By : " +
// DateUtil.makeTitle(fbp.getFeed_registerby().trim()) + ", Location: " +
// fbp.getLocation() + ", Brief: " + fbp.getFeed_brief() + ",Reason: " +
// fbp.getHp_reason() + ".";
// complainatMsg = "Dear " + DateUtil.makeTitle(fbp.getFeed_registerby().trim()) + ",
// Ticket No: " + fbp.getTicket_no() + ", Location: " + fbp.getLocation() + ", Brief: "
// + fbp.getFeed_brief() + ",Reason: " + fbp.getHp_reason() + " is on High Priority.";
mailSubject = "High Priority Feedback Alert: " + fbp.getTicket_no();
mailheading = "High Priority Case Ticket Alert";
} else if (getStatus().equalsIgnoreCase("Snooze")) {
// levelMsg = "Snooze Alert: Ticket No: " + fbp.getTicket_no() + ", Reg. By: " +
// DateUtil.makeTitle(fbp.getFeed_registerby().trim()) + ", Location: " +
// fbp.getLocation() + ", Brief: " + fbp.getFeed_brief() + " will be Snoozed till " +
// fbp.getSn_duration() + ",Reason: " + fbp.getSn_reason() + ".";
// complainatMsg = "Dear " + DateUtil.makeTitle(fbp.getFeed_registerby().trim()) + ",
// Ticket No: " + fbp.getTicket_no() + ", Location: " + fbp.getLocation() + ", Brief: "
// + fbp.getFeed_brief() + ",Status: Snoozed to " + fbp.getSn_on_date() + " " +
// fbp.getSn_on_time() + " Hrs, Reason:" + fbp.getSn_reason() + ".";
mailSubject = "Snooze Feedback Alert: " + fbp.getTicket_no();
mailheading = "Snooze Case Ticket Alert";
} else if (getStatus().equalsIgnoreCase("Ignore")) {
// levelMsg = "Ignore Feedback Alert: Ticket No: " + fbp.getTicket_no() + ", Reg. By: "
// + DateUtil.makeTitle(fbp.getFeed_registerby()) + ", Location: " + fbp.getLocation() +
// ", Brief: " + fbp.getFeed_brief() + ",Reason: " + fbp.getIg_reason() + " should be
// Ignored.";
// complainatMsg = "Dear " + DateUtil.makeTitle(fbp.getFeed_registerby()) + ", Ticket
// No: " + fbp.getTicket_no() + ", Location: " + fbp.getLocation() + ", Brief: " +
// fbp.getFeed_brief() + ",Reason: " + fbp.getIg_reason() + " is Ignored.";
mailSubject = "Ignore Feedback Alert: " + fbp.getTicket_no();
mailheading = "Ignore Case Ticket Alert";
}
if (getStatus().equalsIgnoreCase("Resolved")) {
/*if (fbp.getFeedback_by_mobno() != null && fbp.getFeedback_by_mobno() != "" && fbp.getFeedback_by_mobno().trim().length() == 10 && (fbp.getFeedback_by_mobno().startsWith("9") || fbp.getFeedback_by_mobno().startsWith("8") || fbp.getFeedback_by_mobno().startsWith("7")))
{
MMC.addMessage(fbp.getFeed_registerby(), fbp.getFeedback_by_dept(), fbp.getFeedback_by_mobno(), complainatMsg, ticket_no, getStatus(), "0", "HDM");
}*/
if (fbp.getFeedback_by_emailid() != null && !fbp.getFeedback_by_emailid().equals("")) {
mailText =
CLH.getConfigMessage(
fbp,
mailheading,
getStatus(),
false,
fbp.getClientFor(),
fbp.getClientName(),
fbp.getOfferingName());
MMC.addMail(
fbp.getFeed_registerby(),
fbp.getFeedback_by_dept(),
fbp.getFeedback_by_emailid(),
mailSubject,
mailText,
ticket_no,
getStatus(),
"0",
"",
"DREAM_HDM");
}
/*if (fbp.getResolve_by_mobno() != null && fbp.getResolve_by_mobno() != "" && fbp.getResolve_by_mobno().trim().length() == 10 && (fbp.getResolve_by_mobno().startsWith("9") || fbp.getResolve_by_mobno().startsWith("8") || fbp.getResolve_by_mobno().startsWith("7")))
{
MMC.addMessage(fbp.getResolve_by(), fbp.getFeedback_to_dept(), fbp.getResolve_by_mobno(), levelMsg, ticket_no, getStatus(), "0", "HDM");
}*/
if (fbp.getResolve_by_emailid() != null && !fbp.getResolve_by_emailid().equals("")) {
mailText =
CLH.getConfigMessage(
fbp,
mailheading,
getStatus(),
true,
fbp.getClientFor(),
fbp.getClientName(),
fbp.getOfferingName());
MMC.addMail(
fbp.getResolve_by(),
fbp.getFeedback_to_dept(),
fbp.getResolve_by_emailid(),
mailSubject,
mailText,
fbp.getTicket_no(),
"Pending",
"0",
"",
"DREAM_HDM");
}
} else if (getStatus().equalsIgnoreCase("High Priority")
|| getStatus().equalsIgnoreCase("Snooze")
|| getStatus().equalsIgnoreCase("Ignore")) {
/* if (fbp.getFeedback_by_mobno() != null && fbp.getFeedback_by_mobno() != "" && fbp.getFeedback_by_mobno().trim().length() == 10 && (fbp.getFeedback_by_mobno().startsWith("9") || fbp.getFeedback_by_mobno().startsWith("8") || fbp.getFeedback_by_mobno().startsWith("7")))
{
MMC.addMessage(fbp.getFeed_registerby(), fbp.getFeedback_by_dept(), fbp.getFeedback_by_mobno(), complainatMsg, ticket_no, getStatus(), "0", "HDM");
}
*/
if (fbp.getFeedback_by_emailid() != null && !fbp.getFeedback_by_emailid().equals("")) {
mailText =
CLH.getConfigMessage(
fbp,
mailheading,
getStatus(),
false,
fbp.getClientFor(),
fbp.getClientName(),
fbp.getOfferingName());
MMC.addMail(
fbp.getFeed_registerby(),
fbp.getFeedback_by_dept(),
fbp.getFeedback_by_emailid(),
mailSubject,
mailText,
ticket_no,
getStatus(),
"0",
"",
"DREAM_HDM");
}
/*if (fbp.getMobOne() != null && fbp.getMobOne() != "" && fbp.getMobOne().trim().length() == 10 && (fbp.getMobOne().startsWith("9") || fbp.getMobOne().startsWith("8") || fbp.getMobOne().startsWith("7")))
{
MMC.addMessage(fbp.getFeedback_allot_to(), fbp.getFeedback_to_dept(), fbp.getMobOne(), levelMsg, ticket_no, getStatus(), "0", "HDM");
}*/
if (fbp.getEmailIdOne() != null && !fbp.getEmailIdOne().equals("")) {
mailText =
CLH.getConfigMessage(
fbp,
mailheading,
getStatus(),
true,
fbp.getClientFor(),
fbp.getClientName(),
fbp.getOfferingName());
MMC.addMail(
fbp.getFeedback_allot_to(),
fbp.getFeedback_to_dept(),
fbp.getEmailIdOne(),
mailSubject,
mailText,
fbp.getTicket_no(),
"Pending",
"0",
"",
"DREAM_HDM");
}
}
addActionMessage("Feedback Updated in " + getStatus() + " Successfully !!!");
returnResult = SUCCESS;
}
} catch (Exception e) {
e.printStackTrace();
}
} else {
returnResult = LOGIN;
}
return returnResult;
}
@SuppressWarnings("rawtypes")
public String getFeedbackDetail() {
String returnResult = ERROR;
boolean sessionFlag = ValidateSession.checkSession();
if (sessionFlag) {
try {
String userName = (String) session.get("uName");
SessionFactory connectionSpace = (SessionFactory) session.get("connectionSpace");
ComplaintLodgeHelper CLH = new ComplaintLodgeHelper();
feedbackList = new ArrayList<FeedbackPojo>();
List data = null;
String dept_subdept_id = "";
String contactLoggedId = null;
String[] empData =
CLH.getEmpDetailsByUserName(
"DREAM_HDM", Cryptography.encrypt(userName, DES_ENCRYPTION_KEY), connectionSpace);
if (empData != null && empData.length > 0) {
dept_subdept_id = empData[4];
contactLoggedId = empData[0];
}
if (dept_subdept_id != null && !dept_subdept_id.equals("")) {
if (dataFlag != null && dataFlag.equals("M")) {
toDate = DateUtil.convertDateToUSFormat(toDate);
fromDate = DateUtil.convertDateToUSFormat(fromDate);
} else {
toDate = toDate;
fromDate = fromDate;
}
data =
CLH.getFeedbackDetail(
"complaint_status",
getFeedStatus(),
fromDate,
toDate,
dept_subdept_id,
contactLoggedId,
"feedback.id",
"ASC",
"DREAM_HDM",
searchField,
searchString,
searchOper,
connectionSpace);
}
if (data != null && data.size() > 0) {
setRecords(data.size());
int to = (getRows() * getPage());
@SuppressWarnings("unused")
int from = to - getRows();
if (to > getRecords()) to = getRecords();
feedbackList = CLH.setFeedbackValues(data, getFeedStatus(), connectionSpace);
setTotal((int) Math.ceil((double) getRecords() / (double) getRows()));
}
returnResult = SUCCESS;
} catch (Exception e) {
addActionError("Ooops!!! There is some problem in getting Feedback Data");
e.printStackTrace();
}
} else {
returnResult = LOGIN;
}
return returnResult;
}
