/**
* Try to determine what address from the to address list should be used as main TO address for
* the different EmailReceiver's. In case the references header is null we try to find a
* matching email access point.
*
* @param recipients The recipients from the TO address list
* @param references The references header
* @return A hopefully valid email address as a string
*/
private String toaddress(final Address[] recipients, String references) {
String result = "";
// No recipients found return n/a
if (recipients == null || recipients.length == 0) return "n/a";
if (!hasStreamflowReference(references)) {
Organizations.Data organizations =
module
.unitOfWorkFactory()
.currentUnitOfWork()
.get(Organizations.Data.class, OrganizationsEntity.ORGANIZATIONS_ID);
EmailAccessPoints.Data emailAccessPoints =
(EmailAccessPoints.Data) organizations.organization().get();
Iterable<EmailAccessPoint> possibleAccesspoints =
Iterables.filter(
new Specification<EmailAccessPoint>() {
public boolean satisfiedBy(final EmailAccessPoint accessPoint) {
return Iterables.matchesAny(
new Specification<Address>() {
public boolean satisfiedBy(Address address) {
return ((InternetAddress) address)
.getAddress()
.equalsIgnoreCase(accessPoint.getDescription());
}
},
Arrays.asList(recipients));
}
},
emailAccessPoints.emailAccessPoints().toList());
if (Iterables.count(possibleAccesspoints) > 0)
result = Iterables.first(possibleAccesspoints).getDescription();
else result = ((InternetAddress) recipients[0]).getAddress();
} else {
result = ((InternetAddress) recipients[0]).getAddress();
}
return Strings.empty(result) ? "n/a" : result.toLowerCase();
}
public void receivedEmail(ApplicationEvent event, EmailValue email) {
UnitOfWork uow =
module
.unitOfWorkFactory()
.newUnitOfWork(UsecaseBuilder.newUsecase("Receive email in conversation"));
try {
String references = email.headers().get().get("References");
if (hasStreamflowReference(references)) {
// This is a response - handle it!
List<String> refs =
(List<String>)
Iterables.addAll(
(Collection<String>) new ArrayList<String>(),
Iterables.iterable(references.split("[ \r\n\t]")));
// Hotmail handles refs a bit differently...
String hotmailRefs =
Iterables.first(
Iterables.filter(
new Specification<String>() {
public boolean satisfiedBy(String item) {
return item.contains(",") && item.endsWith("@Streamflow>");
}
},
refs));
String lastRef = null;
if (!Strings.empty(hotmailRefs)) {
lastRef = hotmailRefs.split(",")[1];
} else {
Collections.reverse(refs);
Iterable<String> filter =
Iterables.filter(
new Specification<String>() {
public boolean satisfiedBy(String item) {
return item.endsWith("@Streamflow>");
}
},
refs);
lastRef = Iterables.first(filter);
}
if (lastRef == null) {
ValueBuilder<EmailValue> builder =
module
.valueBuilderFactory()
.newValueBuilder(EmailValue.class)
.withPrototype(email);
String subj = "Msg Ref missing: " + builder.prototype().subject().get();
builder.prototype().subject().set(subj.length() > 50 ? subj.substring(0, 50) : subj);
systemDefaults.createCaseOnEmailFailure(builder.newInstance());
logger.error("Could not find message reference in email header:" + lastRef);
uow.discard();
return;
}
Matcher matcher = Pattern.compile("<([^/]*)/([^@]*)@[^>]*>").matcher(lastRef);
if (matcher.find()) {
String conversationId = matcher.group(1);
String participantId = URLDecoder.decode(matcher.group(2), "UTF-8");
if (!"".equals(conversationId) && !"".equals(participantId)) {
ConversationParticipant from =
uow.get(ConversationParticipant.class, participantId);
Conversation conversation = uow.get(Conversation.class, conversationId);
CaseEntity caze = (CaseEntity) conversation.conversationOwner().get();
String content = email.content().get();
// If we have an assignee, ensure it is a member of the conversation first
if (caze.isAssigned()) {
if (!conversation.isParticipant(
(ConversationParticipant) caze.assignedTo().get()))
conversation.addParticipant((ConversationParticipant) caze.assignedTo().get());
}
// Create a new role map and fill it with relevant objects
if (RoleMap.current() == null) RoleMap.newCurrentRoleMap();
RoleMap.current().set(from, ConversationParticipant.class);
RoleMap.current().set(caze, CaseLoggable.Data.class);
RoleMap.current().set(caze, Case.class);
Message message = null;
if (Translator.HTML.equalsIgnoreCase(email.contentType().get())) {
message =
conversation.createMessage(email.contentHtml().get(), MessageType.HTML, from);
} else {
message =
conversation.createMessage(email.content().get(), MessageType.PLAIN, from);
}
// Create attachments
for (AttachedFileValue attachedFileValue : email.attachments().get()) {
if (!(attachedFileValue.mimeType().get().contains("text/x-vcard")
|| attachedFileValue.mimeType().get().contains("text/directory"))) {
Attachment attachment = message.createAttachment(attachedFileValue.uri().get());
attachment.changeDescription("New Attachment");
attachment.changeName(attachedFileValue.name().get());
attachment.changeMimeType(attachedFileValue.mimeType().get());
attachment.changeModificationDate(attachedFileValue.modificationDate().get());
attachment.changeSize(attachedFileValue.size().get());
attachment.changeUri(attachedFileValue.uri().get());
}
}
try {
if (caze.isStatus(CaseStates.CLOSED)) {
RoleMap.newCurrentRoleMap();
RoleMap.current().set(caze);
if (caze.assignedTo().get() != null) {
RoleMap.current().set(caze.assignedTo().get());
} else {
RoleMap.current()
.set(uow.get(UserEntity.class, UserEntity.ADMINISTRATOR_USERNAME));
}
CaseCommandsContext caseCommands =
module.transientBuilderFactory().newTransient(CaseCommandsContext.class);
caseCommands.reopen();
caseCommands.unassign();
RoleMap.clearCurrentRoleMap();
}
} catch (Throwable e) {
ValueBuilder<EmailValue> builder =
module
.valueBuilderFactory()
.newValueBuilder(EmailValue.class)
.withPrototype(email);
String subj = "Create Case failed: " + builder.prototype().subject().get();
builder
.prototype()
.subject()
.set(subj.length() > 50 ? subj.substring(0, 50) : subj);
systemDefaults.createCaseOnEmailFailure(builder.newInstance());
// throw new IllegalStateException("Could not open case through new message.", e);
}
}
}
}
uow.complete();
} catch (Exception ex) {
ValueBuilder<EmailValue> builder =
module.valueBuilderFactory().newValueBuilder(EmailValue.class).withPrototype(email);
String subj = "Conversation Response Error: " + builder.prototype().subject().get();
builder.prototype().subject().set(subj.length() > 50 ? subj.substring(0, 50) : subj);
StringBuilder content = new StringBuilder();
content.append("Error Message: " + ex.getMessage());
content.append("\n\rStackTrace:\n\r");
for (StackTraceElement trace : Arrays.asList(ex.getStackTrace())) {
content.append(trace.toString() + "\n\r");
}
builder.prototype().content().set(content.toString());
// since we create the content of the message our self it's ok to set content type always
// to text/plain
builder.prototype().contentType().set("text/plain");
// Make sure to address has some value before vi create a case!!
if (builder.prototype().to().get() == null) {
builder.prototype().to().set("n/a");
}
systemDefaults.createCaseOnEmailFailure(builder.newInstance());
uow.discard();
// throw new ApplicationEventReplayException(event, ex);
}
}