/** Returns an ArrayList of tickets by queue */
public static ArrayList<Ticket> getTicketsByQueue(String queueName) {
DBHelper db = DBHelperFactory.createDBHelper();
int queueType = 0;
String requestedQueue = queueName.toLowerCase();
if (requestedQueue.equals("pending")) {
queueType = 0;
}
if (requestedQueue.equals("active")) {
queueType = 1;
}
if (requestedQueue.equals("closed")) {
queueType = 2;
}
ArrayList<Ticket> result = db.createTicketArrayListByQueue(queueType);
db.close();
return result;
}
