/**
* This method is used call a method of DAO class to Update the Response of SMS.
*
* @param msisdn msisdn of customer
* @param message String of type message
* @return messageOut
*/
public String updateResponse(String msisdn, String message) {
ICESMSDAO icesmsDAO = new ICESMSDAO();
String messageOut = "";
try {
messageOut = icesmsDAO.updateResponse(msisdn, message);
} catch (ApplicationException e) {
// TODO Auto-generated catch block
e.printStackTrace();
}
return messageOut;
}
/**
* This method is excuted when the user generates the Average Elapsed Time Detail Report. It
* accesses the business methods for generating the report.
*
* @param mapping defines a path that is matched against the request URI of the incoming request
* and usually specifies the fully qualified class name of an Action class.
* @param form class makes it easy to store and validate the data for your application's input
* forms.
* @param request This interface is for getting data from the client to service the request
* @param response Interface for sending MIME data to the client.
* @return forward
* @throws Exception
*/
public ActionForward execute(
ActionMapping mapping,
ActionForm form,
HttpServletRequest request,
HttpServletResponse response)
throws Exception {
ActionErrors errors = new ActionErrors();
ActionForward forward = new ActionForward(); // return value
try {
AvgElapsedTimeForm elapsedTimeForm = (AvgElapsedTimeForm) form;
AvgElapsedTimeSummaryDTO reqDto = new AvgElapsedTimeSummaryDTO();
BeanUtils.copyProperties(reqDto, elapsedTimeForm);
reqDto.setCircleID(elapsedTimeForm.getCircleID());
ReportBO reportBO = new ReportBO();
elapsedTimeForm.setTicketDetailsList(reportBO.generateAverageTimeElapsedDetails(reqDto));
Calendar cal = Calendar.getInstance();
SimpleDateFormat sdf = new SimpleDateFormat(DATE_FORMAT_NOW);
String value = sdf.format(cal.getTime());
String value1 = "AverageTimeElapsedDetails" + "_" + value + ".xls";
String value2 = "AverageTimeElapsedDetails" + "_" + value + ".html";
if (ReportConstantImpl.REPORT_FORMAT_EXCEL.equals(elapsedTimeForm.getReportFormat())) {
response.setContentType("application/vnd.ms-excel");
response.setHeader("Content-disposition", "attachment; filename=" + value1);
response.setHeader("Cache-Control", "max-age=0");
forward = mapping.findForward("success");
} else if (ReportConstantImpl.REPORT_FORMAT_HTML.equals(elapsedTimeForm.getReportFormat())) {
response.setContentType("application/html");
response.setHeader("Content-disposition", "attachment; filename=" + value2);
response.setHeader("Cache-Control", "max-age=0");
forward = mapping.findForward("success");
} else {
forward = mapping.findForward("displayOnSamePage");
}
} catch (BusinessException e) {
errors.add("busErr", new ActionError(e.getBusinessCode()));
saveErrors(request, errors);
logger.error("BusinessException in Report Action" + e);
forward = mapping.findForward("failure");
e.printStackTrace();
} catch (ApplicationException e) {
errors.add("appErr", new ActionError(""));
saveErrors(request, errors);
logger.error("ApplicationException in Report Action" + e.getMessage());
forward = mapping.findForward("failure");
e.printStackTrace();
} catch (Exception e) {
errors.add("appErr", new ActionMessage(""));
saveErrors(request, errors);
logger.error("Exception in Report Action" + e.getMessage());
forward = mapping.findForward("failure");
e.printStackTrace();
}
return (forward);
}
public ActionForward createEscalation(
ActionMapping mapping,
ActionForm form,
HttpServletRequest request,
HttpServletResponse response)
throws Exception {
ActionErrors errors = new ActionErrors();
ActionForward forward = new ActionForward();
try {
HttpSession session = request.getSession(false);
UserDetailsDTO userDetails = (UserDetailsDTO) session.getAttribute("USER_INFO");
EscalationForm escalationForm = (EscalationForm) form;
EscalationDTO escalationDTO = new EscalationDTO();
EscalationDao escalationDaoImpl = new EscalationDaoImpl();
if (escalationForm != null) {
logger.info("Form is not null");
logger.debug("Form is not null");
String userName = userDetails.getUserLoginId();
escalationForm.setCreated_by(userName);
escalationForm.setModified_by(userName);
List escalation_level_list = escalationForm.getEscalation_level_list();
BeanUtils.copyProperties(escalationDTO, escalationForm);
int flag = escalationDaoImpl.createEscalation(escalationDTO);
if (flag == 1) {
// errors.add(null, new ActionError("create.escalation.success"));
// saveErrors(request, errors);
request.setAttribute(
"RESET",
"TRUE"); // used to identify from the initCreate Action that the action is called
// after successfull creation.
errors.add(null, new ActionError("create.escalation.success"));
saveErrors(request, errors);
} else if (flag == 2) {
// errors.add(null, new ActionError("create.escalation.existing"));
// saveErrors(request, errors);
request.setAttribute(
"RESET",
"TRUE"); // used to identify from the initCreate Action that the action is called
// after successfull creation.
errors.add(null, new ActionError("create.escalation.existing"));
saveErrors(request, errors);
}
}
} catch (BusinessException exp) {
exp.printStackTrace();
errors.add("createEscalation", new ActionError(exp.getBusinessCode()));
saveErrors(request, errors);
return mapping.findForward("InitCreateEscalation");
} catch (ApplicationException exp) {
exp.printStackTrace();
errors.add("createEscalation", new ActionError(exp.getBusinessCode()));
saveErrors(request, errors);
return mapping.findForward("InitCreateEscalation");
} catch (Exception exp) {
exp.printStackTrace();
errors.add("createEscalation", new ActionError(""));
saveErrors(request, errors);
return mapping.findForward("InitCreateEscalation");
}
forward = mapping.findForward("CreateEscalationSuccess");
return (forward);
}