/**
* 获取所有客服帐号信息
*
* @return 所有客服帐号信息对象
*/
public GetCustomAccountsResponse getCustomAccountList() {
LOG.debug("获取所有客服帐号信息....");
GetCustomAccountsResponse response;
String url = BASE_API_URL + "cgi-bin/customservice/getkflist?access_token=#";
BaseResponse r = executeGet(url);
String resultJson = isSuccess(r.getErrcode()) ? r.getErrmsg() : r.toJsonString();
response = JSONUtil.toBean(resultJson, GetCustomAccountsResponse.class);
return response;
}
/**
* 上传媒体文件
*
* @param file 媒体文件
* @param type 媒体文件类型
* @return 上传结果
*/
public UploadMediaResponse upload(MediaType type, File file) {
if (type == MediaType.NEWS) {
LOG.debug("企业号媒体素材不包含新闻列表");
return null;
}
UploadMediaResponse response;
String url = BASE_API_URL + "cgi-bin/media/upload?access_token=#&type=" + type.toString();
BaseResponse r = executePost(url, null, file);
String resultJson = isSuccess(r.getErrcode()) ? r.getErrmsg() : r.toJsonString();
response = JSONUtil.toBean(resultJson, UploadMediaResponse.class);
return response;
}
/**
* 修改客服帐号信息
*
* @param customAccount 客服帐号信息
* @return 修改结果
*/
public ResultType updateCustomAccount(CustomAccount customAccount) {
LOG.debug("修改客服帐号信息......");
BeanUtil.requireNonNull(customAccount.getAccountName(), "帐号必填");
BeanUtil.requireNonNull(customAccount.getNickName(), "昵称必填");
String url = BASE_API_URL + "customservice/kfaccount/update?access_token=#";
Map<String, String> params = new HashMap<String, String>();
params.put("kf_account", customAccount.getAccountName());
params.put("nickname", customAccount.getNickName());
if (StrUtil.isNotBlank(customAccount.getPassword())) {
params.put("password", customAccount.getPassword());
}
BaseResponse response = executePost(url, JSONUtil.toJson(params));
return ResultType.get(response.getErrcode());
}
/**
* 下载媒体文件
*
* @param mediaId 媒体ID
* @return 下载结果
*/
public DownloadMediaResponse download(String mediaId) {
DownloadMediaResponse response = new DownloadMediaResponse();
String url =
BASE_API_URL
+ "cgi-bin/media/get?access_token="
+ config.getAccessToken()
+ "&media_id="
+ mediaId;
RequestConfig config =
RequestConfig.custom()
.setConnectionRequestTimeout(NetWorkCenter.CONNECT_TIMEOUT)
.setConnectTimeout(NetWorkCenter.CONNECT_TIMEOUT)
.setSocketTimeout(NetWorkCenter.CONNECT_TIMEOUT)
.build();
CloseableHttpClient client = HttpClientBuilder.create().setDefaultRequestConfig(config).build();
HttpGet get = new HttpGet(url);
try {
CloseableHttpResponse r = client.execute(get);
if (HttpStatus.SC_OK == r.getStatusLine().getStatusCode()) {
InputStream inputStream = r.getEntity().getContent();
Header[] headers = r.getHeaders("Content-disposition");
if (null != headers && 0 != headers.length) {
Header length = r.getHeaders("Content-Length")[0];
response.setContent(inputStream, Integer.valueOf(length.getValue()));
response.setFileName(
headers[0].getElements()[0].getParameterByName("filename").getValue());
} else {
ByteArrayOutputStream out = new ByteArrayOutputStream();
StreamUtil.copy(inputStream, out);
String json = out.toString();
response = JSONUtil.toBean(json, DownloadMediaResponse.class);
}
}
} catch (Exception e) {
LOG.error("异常", e);
} finally {
try {
client.close();
} catch (IOException e) {
LOG.error("异常", e);
}
}
return response;
}
/**
* 发布客服消息
*
* @param openid 关注者ID
* @param message 消息对象，支持各种消息类型
* @return 调用结果
*/
public ResultType sendCustomMessage(String openid, BaseMsg message) {
BeanUtil.requireNonNull(openid, "openid is null");
BeanUtil.requireNonNull(message, "message is null");
LOG.debug("发布客服消息......");
String url = BASE_API_URL + "cgi-bin/message/custom/send?access_token=#";
final Map<String, Object> params = new HashMap<String, Object>();
params.put("touser", openid);
if (message instanceof TextMsg) {
TextMsg msg = (TextMsg) message;
params.put("msgtype", "text");
Map<String, String> text = new HashMap<String, String>();
text.put("content", msg.getContent());
params.put("text", text);
} else if (message instanceof ImageMsg) {
ImageMsg msg = (ImageMsg) message;
params.put("msgtype", "image");
Map<String, String> image = new HashMap<String, String>();
image.put("media_id", msg.getMediaId());
params.put("image", image);
} else if (message instanceof VoiceMsg) {
VoiceMsg msg = (VoiceMsg) message;
params.put("msgtype", "voice");
Map<String, String> voice = new HashMap<String, String>();
voice.put("media_id", msg.getMediaId());
params.put("voice", voice);
} else if (message instanceof VideoMsg) {
VideoMsg msg = (VideoMsg) message;
params.put("msgtype", "video");
Map<String, String> video = new HashMap<String, String>();
video.put("media_id", msg.getMediaId());
video.put("thumb_media_id", msg.getMediaId());
video.put("title", msg.getTitle());
video.put("description", msg.getDescription());
params.put("video", video);
} else if (message instanceof MusicMsg) {
MusicMsg msg = (MusicMsg) message;
params.put("msgtype", "music");
Map<String, String> music = new HashMap<String, String>();
music.put("thumb_media_id", msg.getThumbMediaId());
music.put("title", msg.getTitle());
music.put("description", msg.getDescription());
music.put("musicurl", msg.getMusicUrl());
music.put("hqmusicurl", msg.getHqMusicUrl());
params.put("music", music);
} else if (message instanceof NewsMsg) {
NewsMsg msg = (NewsMsg) message;
params.put("msgtype", "news");
Map<String, Object> news = new HashMap<String, Object>();
List<Object> articles = new ArrayList<Object>();
List<Article> list = msg.getArticles();
for (Article article : list) {
Map<String, String> map = new HashMap<String, String>();
map.put("title", article.getTitle());
map.put("description", article.getDescription());
map.put("url", article.getUrl());
map.put("picurl", article.getPicUrl());
articles.add(map);
}
news.put("articles", articles);
params.put("news", news);
} else if (message instanceof MpNewsMsg) {
MpNewsMsg msg = (MpNewsMsg) message;
params.put("msgtype", "mpnews");
Map<String, String> news = new HashMap<String, String>();
news.put("media_id", msg.getMediaId());
params.put("mpnews", news);
}
BaseResponse response = executePost(url, JSONUtil.toJson(params));
return ResultType.get(response.getErrcode());
}